We have experienced a hardware failure and multiple FAU services are currently unavailable- including Account Self Service to reset your password, banner self-service, and others.
We are investigating and working to resolve as soon as possible.
We apologize for any inconvenience and will update the status as we have additional information.
OIT
We identified that there may have been issues with Frevvo, egrades, and 4P this morning. Issues were resolved by 9:20am this morning.
We apologize for any inconvenience.
OIT
The issue has been resolved
Canvas is currently working to resolve an issue with its document viewer, Docviewer. Users will be unable to see previews of documents within their Canvas courses. Users can download the documents to view them on there computers. For more information please visit https://status.instructure.com/
This issue has been resolved.
The Docviewer in Canvas, which you might be familiar with if you use SpeedGrader to view student document submissions or have documents automatically displaying throughout your course, is currently experiencing sporadic errors. Users may experience a Service is Currently Unavailable error.
Canvas has implemented a temporary fix and is monitoring results. To stay up to date with this issue, monitor Canvas’s status page about it here.
OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.
Users with stalled imports should see them import in the next few days.
Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.
The issues affecting Turnitin have been resolved.
Turnitin is currently investigating issues associated with Turnitin Feedback Studio. Teachers and students may experience errors when providing and viewing feedback on submitted papers. For immediate updates, visit Turnitin’s Status Page here.
On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.
The issue with MyOpenMath is resolved. Students should now be able to access MyOpenMath assignments through Canvas.
Users trying to access MyOpenMath assignments through Canvas are currently experiencing errors. This issue is being assessed by MyOpenMath. We are posting updates as we get more news. Thank you for your patience!
The issue affecting FAU Virtual Apps was resolved last night.
FAU Virtual Apps is temporarily unavailable. OIT is working diligently to restore this service. We will update this post once the issue is resolved.