eGrades and the University Forms (frevvo) are currently experiencing an outage and may not work as expected. We are investigating the problem and will update this notice soon.
eGrades and University Forms
[RESOLVED] OIT Help Desk Ticketing System Unavailable
UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.
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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.
OIT
[Resolved] Mediasite Disruption
Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.
Services Impacted
All Services
Management Portal
Live Streaming
On-Demand Playback
UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite Degradation
Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.
Posted in Canvas / LMS, Lecture Capture
Wellness Attestation Report not currently updating
We have identified an issue with the Attestation reports updating properly. Please disregard the overdue email notifications you may have received. We are working to resolve as soon as possible.
OIT
FAU Virtual Apps Maintenance – Thurs Oct. 22 from 4AM to 7AM
OIT will be performing maintenance on FAU’s virtual apps infrastructure on Thursday, October 22 from 4AM-7AM.
Apps.fau.edu will be intermittently unavailable during this time.
Posted in Educational Technologies, Systems
[NETWORK MAINTENANCE] Possible momentary SSO disruptions early a.m. October 14th
OIT will be performing network maintenance tomorrow. While most production services will be unaffected, due to the nature of the maintenance Single sign-on (SSO) may have a couple of momentary disruptions between 5:45 a.m. and 7:00 a.m. in the morning. As SSO is used to login to FAU services, it is possible that a small number of authentication attempts will fail momentarily. If this occurs, access should succeed upon trying again.
Mediasite maintenance, Sat Oct 10 1:00am-5:00am
Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
OIT Systems Maintenance, Thurs. Oct 8 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/08/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Upgrade Mediasite Archive
Description of change: OIT will be upgrading the Mediasite Application on the archive server to the latest release
Downtime window start: 10/8/2020 6:00 AM
Downtime window end: 10/8/2020 7:00 AM
Affected services: Mediasite Archive
Expected End-user impact: During this time, the Mediasite Archive web service will be periodically unavailable.
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Upgrade and enable new functionality with the Azure directory sync tool
Description of change: OIT will be updating and configuring the Azure AD sync service to enable new functionality
Downtime window start: 10/8/2020 3:00 AM
Downtime window end: 10/8/2020 5:00 AM
Affected services: All 365 services
Expected End-user impact: During this time, no end-user impact is expected
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Posted in Educational Technologies, Systems
[RESOLVED] Issue with Split Zoom Meetings
Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.
Posted in Canvas / LMS, Video Conferencing