Sonic Foundry will be performing Mediasite Video Cloud maintenance during the scheduled maintenance window on February 15, between 1:01AM and 5:00AM EST. Extended downtime is not expected. However, catalogs may be unavailable for brief periods during this time.
[RESOLVED] Mediasite performance degraded
The issue affecting Mediasite has been resolved. If you are still experiencing issues please open at ticket at: https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=4432
Mediasite performance degraded
Sonic Foundry is reporting degraded Mediasite performance. Users may experience long loading times and/or time outs when accessing Mediasite catalogs and presentations. Video uploads are also progressing slowly. OIT is monitoring the situation and will update this status as more information becomes available.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Numerous HPC cluster services offline
Thank you for your patience. We rebooted the failed switch, recovered it from backup and things are now accessible again. If you find any issues please place a ticket at https://helpdesk.fau.edu/
10 pm February 10, 2020: A network switch failure in the HPC data center has caused numerous (most) HPC cluster services on Koko to fail. We will be rebooting and reseting the switch in the morning and are hopeful it will come back online shortly there after.
OIT Systems Maintenance, Thursday February 6 from 3:00AM to 6:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/06/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Account self-service maintenance
Description of change: OIT will be adding additional menus to account claiming pages for transcript requests.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: accounts.fau.edu – account claiming
Expected End-user impact: During this time, users may not be able to claim or manage their accounts through this service while it is restarted.
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Canvas LTI Updates
Description of change: Canvas is making a change to their code on 2/15. We will be updating the following applications in advance of that change to make sure that the change is seamless for our applications.
The following applications will be updated: Observer Manager, Course Manager, User Manager, Discussion Report, Syllabus Viewer, Grade Uploader, Civic Literacy Enrollment, Forgot Password (Continuing Ed)
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: Canvas Courses Manager, User Manager, Discussion Report, Grade Uploader, Observer Manager, Syllabus Viewer, Civic Literacy Enrollment, Forgot Password (Continuing Ed)
Expected End-user impact: During this time, each application will be momentarily unavailable when the update occurs and after for about 10-15 minutes when the servers are rebooted
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Removing unused and disabled services from Single Sign On
Description of change: OIT will be removing obsolete and disabled services from our Single Sign On system’s allowed services list.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Services Already Disabled
Expected End-user impact: During this time, there should be no impact as these are either already disabled or unreachable.
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Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Server upgrades at our disaster recovery site (NWRD): ADFS, OUD, SSO, Banner
Expected End-user impact: During this time, no end-user impact is expected
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[RESOLVED] VirtualApps Currently Offline
The emergency maintenance for VirtualApps has been completed and the service is expected to be operational again at this time.
VirtualApps Currently Offline
VirtualApps is currently offline for emergency maintenance. OIT is currently working to resolve the issue and hopes to have service restored shortly. An update will be posted when service rresumes.
[Resolved] BHRIC Offline due to switch failure
The BHRIC is currently offline due to what appears to be a Firewall or Networking failure. We are investigating and will update this post as soon as we know more.
[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance
The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, December 19th at 3:00 am. Services are expected to be fully restored by Thursday, December 19th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.
Please review these services upon the completion of the maintenance as application restarts may be necessary.
Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS
OIT
[Resolved] Banner 8X/XE Maintenance, Friday December 6th from 5:00 AM to 6:00 AM
Banner will be down on Friday morning, 12/6/2019, from 5:00 AM. OIT will be installing five code releases for the Accounts Receivables department in order to correct a recent production matter. Banner is expected to be available after 6:00 AM. – Completed.