This incident is resolved and all services are back to normal operation.
[Resolved] Canvas users experiencing slowness with multiple features
Posted in Canvas / LMS, Instructional Technologies
Success Network (EAB Navigate) is currently experiencing an outage.
The Success Network (EAB Navigate) system is currently experiencing an outage. Students and Faculty/Staff are unable to login at this time.
The vendor has been notified, and we will post an update once we have more information.
Posted in Educational Technologies, Uncategorized
[RESOLVED 5:30 am] University Forms Server
During the University Form Server upgrade, the software experienced a critical error and the Office of Information Technology is working to restore services at this time. We suspect the system to be online shortly. We will update this post every 2 hours while we work to restore services. This affects University Admissions Applications, and numerous forms.
Mediasite Maintenance
Sonic Foundry will be updating FAU’s Mediasite to the latest release during their scheduled maintenance window on May 27, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[Resolved] FAU Printing Service Maintenance
The FAU Printing System is back to full functionality and available once again.
Posted in Educational Technologies
Mediasite Maintenance
Sonic Foundry will be applying a hotfix to Mediasite during their maintenance window on April 13, between 1:01AM and 5:00AM EDT. Extended downtime is not expected. However, the site may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[RESOLVED] Success Network (EAB Navigate) Experiencing issues
The Success Network (EAB Navigate) issue has been resolved and all pages should be loading correctly.
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The EAB Navigate system is experiencing problem experiencing issues for both Students and Faculty/Staff. The Faculty/Staff site is experiencing login issues and slowness loading pages if you manage to log in. The student site cannot access advising appointments.
The vendor is aware, and we will post an update once we have more information.
[RESOLVED]MYFAU experiencing issues
We’re currently experiencing degraded performance issues with MYFAU. A “Page not found” will be displayed after logging in via single-sign on. The links at the top of the page work and will redirect properly.
OIT is working with the vendor to restore the service as soon as possible.
We apologize for any inconvenience.
[RESOLVED] MyFAU experiencing issues
We have resolved the issue and MyFAU has been restored to full service. All related systems and applications should be functioning as usual. If you notice any issues with campus systems or applications, please contact the IT Help Desk
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We’re currently experiencing degraded performance issues with MyFAU. A “Page not found” will be displayed after logging in via single-sign on. The links at the top of the page work and will redirect properly.
OIT is working with the vendor to restore the service as soon as possible.
We apologize for any inconvenience.
Data Center Storage Maintenance
Description of change: OIT will be performing upgrades to the data center storage systems.
Downtime window start: 02/19/2023 3:00 PM
Downtime window end: 02/19/2023 6:00 PM
Affected services: No service impact is expected during these upgrades.
End-user impact: No end-user impact is expected during these upgrades.