Office of Information Technology will be performing emergency maintenance on Tuesday May 12, 2015 from 5am to 6am, to fix issues with Blackboard related to the login page, McGraw Hill Campus, and the Apps module. Blackboard may be unavailable during this time.
Blackboard Unavailable Thurs., May 7 from 12:01am to 9:00AM
OIT will install the latest update for Blackboard. During this time, Blackboard will be unavailable.
Posted in Educational Technologies
OIT Systems Maintenance, Thurs. May 7 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/07/2015 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Blackboard Upgrade
When: 12:01AM – 7:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT is upgrading Blackboard to the latest version.
User impact: Blackboard will be unavailable between the hours of 12:00 AM and 7:00 AM
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PGP Encryption software update
When: 12:01AM – 1:00AM
Affected services: PGP Encryption
Affected systems: bocsec.fau.edu
Description of maintenance: OIT is installing a new version of PGP software (3.3.2mp8) server side
User impact: PGP users may be prompted to update your software to the latest version upon login.
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Update Financial Aid attendance update for Summer 2015
When: 3:00AM – 7:00AM
Affected services: N/A
Affected systems: Banner Financial Aid
Description of maintenance: OIT is updating two procedures to update Financial Aid attendance for Summer 2015.
User impact: No end-user impact is expected
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Blackboard CAS (Single Sign On) Upgrade
When: 3:00AM – 5:00AM
Affected services: CAS – Single Sign On
Affected systems: cas1 and cas2
Description of maintenance: We are adding a custom login page for Blackboard
User impact: The availability of Single Sign On intermittent during the upgrade. Users will be presented with a new Blackboard login page when accessing Blackboard.
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OIT SQL Cluster Edition Upgrade
When: 3:00AM – 6:00AM
Affected services: All databases running on the boc22mssqloit SQL cluster:
master, tempdb, model, msdb, TechFee, VPAS, orinoco_base, orinoco_directory, orinoco_esig, orinoco_flow, orinoco_hr, ThirdPartyAlert, xenapp, Medicine, FAIRV3, survey_test, survey_prod, essdata_test, GRAS,SOFTLIC, vcenter_vcdb, vcenter_umdb, ReportServer, ReportServerTempDB, editor_test, editor_prod, vcenter2_umdb, vcenter2_vcdb, echoapi_prod, echoapi_test, view_composer, view_events, AVsystemconfigs, SSISDB, pmo, Clearwire, inauguration, collegeexpo_test, Papercut, ReportServerMBAM, ReportServerMBAMTempDB, MBAM Compliance Status, MBAM Recovery and Hardware, FacStaffAlert, InternationalServices, Papercut_old, Transients, ParatureArchive
Affected systems: boc22mssql21 and boc22mssql22
Description of maintenance: OIT is upgrading the edition of the OIT SQL cluster from Standard to Enterprise
User impact: Applications connecting to these databases may become unresponsive.
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Remove Library printers from Boc22pcprt01 and delete associated PaperCut queues.
When: 4:00AM – 7:00AM
Affected services: PaperCut.
Affected systems: Boc22pcprt01, Boc22pcapp01, Boc22pcapp02
Description of maintenance: The printers were moved to a dedicated Library print server and the old ones paused on Boc22pcprt01. Library staff has confirmed that everything is working fine, so the old printers will be removed from Boc22pcprt01 and PaperCut.
User impact: No end-user impact is expected
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High Performance Computing (HPC) – Slurm Upgrade & BLCR software install
When: 6:00AM – 6:30AM
Affected services: High perfomance computing – Koko
Affected systems: Koko
Description of maintenance: OIT is upgrading the Slurm packages and installation of BLCR software on Koko
User impact: No end-user impact is expected
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[RESOLVED] Password Changes are not working correctly
** The issue has been resolved. Please contact the Help Desk if you continue having issues. **
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Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
[Completed] Blackboard maintenance
Blackboard maintenance has completed and all blackboard services are functioning.
Posted in Educational Technologies, Systems
OIT Systems Maintenance, Thurs. April 2 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/02/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Office365 and Single-Sign on integration
When: 4:00AM – 5:00AM
Affected services: Office 365, Outlook on 365, Health on 365, Microsoft Azure
Affected systems: adfs.fau.edu and its cluster members
Description of maintenance: Configure Office365 to use sso.fau.edu for authentication. This will allow users visiting various systems include Blackboard and MyFAU to directly access Office365 without needed to enter their password again.
User impact: There will be no downtime. Users will be able to access Office365 services without reauthenticating after logining into any Single Sign On Service such as Blackboard and MyFAU
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Upgrade Identity Manager to Google Applications Connection
When: 3:00AM – 6:00AM
Affected services: Identity Manager and Google Appplications
Affected systems: idm1, idm2, idm4p
Description of maintenance: We will be upgrading the connection between Google Applications and Identity Manager
User impact: User accounts and password syncronizations will be delayed during the maintenance window.
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Rebalance electrical loads in NTS datacenter.
When: 3:00AM – 6:00AM
Affected services: DNS/DHCP/LDAP/AD, all NTS services, HPC camera recording, all Codian services on the Jupiter campus, Facilities’ ESX instance.
Affected systems: Jup17HV01&02, JUPDCFAU01 and JUPDCIRM01, all NTS servers, Codian devices, HPC camera systems, facilities ESX server.
Description of maintenance: Currently B phase is handling the majority of the electrical load in RF219. We will be shutting down all systems in that room and redistributing the load equally to phase A, B, and C. Once the loads have been shifted, we will power all systems back up.
User impact: All services related to DHCP/DNS/LDAP, authentication, NTS services, Codian services, and HPC camera recording will be unavailable.
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Oracle Patchset Installation
When: 3:00AM – 5:00AM
Affected services: Banner Production (FAUP)
Affected systems: bannerprd, bannerprddr
Description of maintenance: Install latest Oracle patchset for production databases
User impact: User may report that they are not able to login to one or more of the affected systems.
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Add CPU/Memory to Virtual machine
When: 3:00AM – 5:00AM
Affected services: Resource25 (R25B) and IEA Reporting Database (IEAP)
Affected systems: boc22ora05.fau.edu
Description of maintenance: Adding additional CPU and RAM to virtual machine.
User impact: Services may be unavaialble during the window
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Banner Financial Aid 8.22.1.1 upgrade and 8.22.1 patches
When: 3:00AM – 7:00AM
Affected services: None
Affected systems: Banner Financial Aid
Description of maintenance: Install Banner Financial Aid 8.22.1.1 upgrade and 8.22.1.1 and 8.22.1.2 patches to Production.
User impact: No end-user impact is expected
[COMPLETED] FAU’s Online Payment System (TouchNet) – Unavailable Friday, April 3 from 6:00am to 10:00am
FAU’s Online payment systems (TouchNet) will be unavailable on Friday, April 3 from 6:00am until 10:00am.
***All Electronic Payments and Refunds will be disabled during this time ***
Blackboard Unavailable – [RESOLVED]
Blackboard is unavailable at this time. We are currently working to correct the issue.
Posted in Educational Technologies
[Completed] Blackboard maintenance
Blackboard maintenance has completed and all blackboard services are functioning.
Posted in Educational Technologies, Systems
OIT Systems Maintenance, Thurs. March 12 from 3:00AM – 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/12/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single-Sign On for Office365
When: 4:00AM – 5:00AM
Affected services: Office 365, Outlook on 365, Health on 365, Microsoft Azure
Affected systems: adfs.fau.edu and its cluster members
Description of maintenance: Configure Office365 to use sso.fau.edu for authentication. This will allow users visiting various systems include Blackboard and MyFAU to directly access Office365 without needed to enter their password again.
User impact: There will be no downtime. Users will be able to access Office365 services without re-authenticating after logging into any Single Sign On Service such as Blackboard and MyFAU
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Decommission Blackberry system
When: 6:00AM – 6:15AM
Affected services: Blackberry Enterprise Server
Affected systems: besnode01
Description of maintenance: OIT will be decomissioning the Blackberry Enterprise Server. All users with Blackberries are now using ActiveSync to send/receive mail and BES is no longer needed.
User impact: No end-user impact is expected
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Blackboard Maintenance
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Apply Hotfix to fix issue with Blackboard Enterprise Surveys
User impact: Blackboard temporarily unavailable
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