OIT Systems Maintenance, Thurs. February 5 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/05/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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NWRDC DBC1 firmware upgrade
When: 3:00AM – 7:00AM
Affected services: All services will remain up during this process
Affected systems: nwrdcesxi16 to 26
Description of maintenance: OIT will be upgrading the firmware on some blades at our disaster recovery site. As a result, several services will be unavailable for approximately 4 hours.
User impact: We do not expect any end user impact

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PaperCut port and driver changes.
When: 4:00AM – 7:00AM
Affected services: PaperCut printing service
Affected systems: Boc22pcprt01
Description of maintenance: ACDI has recommended we change printer ports for our ‘Follow Me’ queues. In additional, we would like to test a different printer driver to see if that clears up some issues.
User impact: Printing via PaperCut will not be available during the downtime.

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Increase retention of items in Deleted Items folder for 365 users
When: 6:00AM – 6:00AM
Affected services: Mailboxes on Office365
Affected systems: N/A
Description of maintenance: OIT will be increasing the retention of items in the Deleted Items folder for 365 users from 30 to 90 days
User impact: No end-user impact is expected

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Posted in Educational Technologies, Email, Systems

RESOLVED: Echo360 Emergency Service Restart

RESOLVED: The issue that was causing ESS to be unavailable has been resolved.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. January 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/29/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Title: Remove WINS forward lookup from Active Directory DNS
When: 3:00AM – 3:15AM
Affected services: WINS
Affected systems: bocdcfau01, bocdcfau02, jupdcfau01, davdcfau01, towdcfau01, nwrdcfau01
Description of maintenance: OIT is taking the first step to remove old name resolution services from the network.
User impact: We do not expect any end user impact

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Title: NWRDC DBC2 firmware upgrade
When: 3:00AM – 7:00AM
Affected services: All services will remain up during this process
Affected systems: nwrdcesxi31 to 35
Description of maintenance: OIT will be upgrading the firmware on some blades at our disaster recovery (DR) site. As a result, several services running on the DR servers will be unavailable for approximately 4 hours.
User impact: We do not expect any end user impact

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Title: Remove Domain Controllers from HBOI
When: 3:00AM – 5:30AM
Affected services: Active Directory
Affected systems: tresdcfau01, tresdcirm01
Description of maintenance: OIT will be decommissioning old authentication systems which are no longer needed.
User impact: No end-user impact is expected. These systems were originally located at PSL campus and later moved to HBOI. They are no longer needed at HBOI and will therefore be removed.

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Title: Security Update CAS 3.5.3 Upgrade
When: 4:00AM – 5:00AM
Affected services: Single Sign On and all systems that user it. Blackboard, InCommon, Google Applications, Self Service
Affected systems: cas1.fau.edu, cas2.fau.edu
Description of maintenance: Upgrade CAS from 3.5.2 to CAS 3.5.3 to correct a possible security vulnerability.
User impact: Single Sign-on will be unavailable for 5 – 10 minutes while we restart the service.

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Title: Blackboard Maintenance
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: The DBAs will be running a script provided by Blackboard to resolve a bug affecting certain courses experiencing issues with Group Journals
User impact: We don’t anticipate any user impact, unless backout is needed

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Title: Undergraduate Admissions Application Server Restarts
When: 5:00AM – 5:30AM
Affected services: Undergraduate Admissions Application
Affected systems: boc22ug00.fau.edu, boc22ug01.fau.edu, boc22ug02.fau.edu, boc22ug03.fau.edu, boc22ug04.fau.edu, boc22ug05.fau.edu, boc22ugadmin.fau.edu
Description of maintenance: OIT will restart the server for apply.fau.edu (Undergraduate Admissions Application version 2) to allow Honors Program information to be parsed into Banner.
User impact: We do not anticipate any end user impact

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Posted in Educational Technologies, Systems

OIT Systems System Patches, Thurs. Jan 28 from 12:00AM to 7:00AM

The Office of Information Technology will be performing critical systems maintenance on Thursday, 01/28/2015 from 12:00 AM to 7:00 AM during the OIT maintenance window. This maintenance will require that numerous servers be rebooted and may result in longer then usual service disruptions.

The following services may experience periods of downtime between 3am and 7am. Directory Services (LDAP), Single Sign-on, Blackboard, FileLocker, Banner Self Service, Internet Native Banner (INB), DNS, Identity Manager, and the High Performance Computing Clusters.

Please note: Many systems such as Blackboard, Single Sign-on and Banner will remain online, however, users may experience reduced functionality during this maintenance period.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

Echo360 Emergency Service Restart 4:45-5:00 PM EST

To whom it concerns:

Echo360 will be intermittently unavailable from 4:45-5:00pm EST.

The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested.

The 5-10 minute service restart will affect only:

**Instructors currently logged in and navigating ESS
**All users currently viewing previously captured Echo360 video recordings
**Any external media uploaded to ESS during the down-time window

A restart of the Echo360 service will not affect any captured classes currently being recorded.
All content will continue to be captured from the local Echo360 SCHD devices during the downtime.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Echo360 Maintenance 2:30pm – 5:00pm

Echo360 will be unavailable from 2:30 pm – 5:00pm.

The Echo class video system is being updated to provide access to the latest features from Echo360 and correct ongoing issues with the system.

All users will be unable to view , edit, or uploading media via ESS during the downtime,

End-user impact should be minimized at this time, as regular term classes will no longer access content stored in the Echo system.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

UPDATE: Blackboard Assignment Tool

We have identified the issue with the Blackboard Assignment Tool and we are working towards a full resolution.

Students are currently able to make submissions to assignments and instructors are able to successfully view and grade these attempts. However, if they previously tried to make a submission between 10:22 PM on 11/29 and 6:20 PM on 11/30 the attempt will be inaccessible. The students will get an error when trying to resubmit and the instructor will receive an error when trying to view the attempt. We are working closely with Blackboard support to resolve the issue.

Instructors, please be on the look out for a detailed email tomorrow morning.

If you have any questions, please submit a ticket to helpdesk.fau.edu

Posted in Educational Technologies

Blackboard Assignment Tool Currently Unavailable

The Blackboard Assignment tool is currently unavailable. Students may receive error messages while trying to submit their assignment. Instructors may receive an error message while attempting to view assignment submissions via the Grade Center or Needs Grading area.

We are currently working to resolve the issue.

Posted in Educational Technologies

[Resolved] MyFAU is currently unavailable

** Update: Problem has been resolved. Services are functioning normally now.

MyFAU is currently unavailable. We are investigating this issue.

Thank you for your patience.

Posted in Educational Technologies

OIT Systems Maintenance, Thurs., Nov. 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/20/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM
Description of maintenance: UCS firmware upgrade. OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
User impact: No end-user impact is expected
Affected services: No services are impacted by this maintenance
Affected systems: boc22hv[01-14], boc22esxi[01-06], ieadata, as5, bba4, ecswins01, bba3, jira, boc22adfs, boc22mssqldev1, duo, bba8, idm4p, boc22cm102srv4, boc22cm102srv10, bbredis1, ibiweb, dhcpboc1, appadmin, labcam3, bba7, printonline, idm2, eprint2, boc22reports1, boc22mssql21, fauappsrv2, ieaweb, ldapboc1, boc22spapp1, remotecon, lintalon1, XenZDC2, XenAPP-Office, coeweb, boc22nasmvi, issdev, boc22dirsync, sacs, frevvo1, cas1, ecswins02, lintalon0, comvmsql01, ls-snap, shoutcast, FileLocker1, bbm1, labcam4, boc22mssql22, exchangeca03, ls-osd, ls-matlab, bba6, boc22mssql11, labcam5, bba9, taldev02, cosweb1, boc22vcenter1, migrate365, freeze, talonx2, acsmem04, as4, bba10, boc22spwfe1, gitlab, ugapp3, yakko, labcam2, frevvot, fauwebdev, lists, acsmem01,
bba1, comvmweb01, aptitudesrv, PapercutOffice, acsmem02, XenAPP00, comvmadi01, bba11, hpc, cuttlefish, bba2, dnsboc1, boc22pcprt01dev, XenLIC, madcat1p, filelocker2, Brian Test 1, mcclient, pinky, ugapp1, boc22adfsp, boc22pcapp01, XenSF1, boc22cm102srv1, XenSF2, controller, bba5, ugapp4, XenZDC1, jobs.finaid,
ugapp5, boc22mssql12, boc22pcapp02dev, boc22barr, r25-webservice, iss, boc22aptven, boc22cm102srv9, XenAPP01, visualsvn, boc22cm102vrt101mrtg, piwik1, boc22pcapp01dev, ugapp2, XenAPP02, labcam1

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When: 5:00AM – 6:00AM
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact:The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: controller.fau.edu

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When: 8:00AM – 9:00AM
Description of maintenance: Upgrade disk and shelf firmware in NetApp filers bocana01 and bocana02. It is all done while the systems are up and running. No downtime is required. I would like to do it during the day next week.
User impact: No end-user impact is expected
Affected services: None
Affected systems: NetApp filers bocana01 and bocana02

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Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized