Completed – Network Maintenance Bldg 47 2nd floor, Friday July 1

Friday July 1st we will be doing network maintenance between 4:00am – 7:00am in Bldg 47. This work is to replace the existing network switch on the 2nd floor. Only the 2nd floor will be affected with this work.

Posted in Educational Technologies

Completed – Banner Production Unavailable Thursday, June 30, 2011 from 12:01 AM to 7:00 AM

Banner production FAUP will be unavailable Thursday, June 30, 2011 from 12:01 AM to 7:00 AM in order to complete the Phase I of the fiscal year end roll process.

Posted in Educational Technologies

Completed – IRM Systems Maintenance, Thursday, June 23, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 06/23/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 4:00 AM Affected Services: Blackboard 9.1 Production Affected Systems: Solaris Zones: BP1 – BBP7 and COLLAB servers Description of Maintenance: The Blackboard 9.1 production servers will be updated with patch to fix an issue with course reporting. The files in the “/usr/local/blackboard/apps/birt/” directory will be replaced with a new file set as provided by Blackboard Support. No reboot of servers will be required ========================================= When: 3:00 AM – 3:30 AM Affected Services: Owlapp SharePoint Blackboard Xitracs Affected Systems: Bbpproxy2 Owlapp1 Spwfe1 Xitracs Hvboc05 Description of Maintenance: We will be updating the driver for the PERC controller on hvboc05. Minimal downtime is expected. ========================================= When: 5:00 AM – 7:00 AM Affected Services: www.fau.edu OmniUpdate Blackboard Test Affected Systems: wise & webnet3 cmsian mfcas ltsource Description of Maintenance: System maintenance/upgrade on 7210 server. Downtime is expected for the services listed above. ======================================== When: 5:00 AM – 7:00 AM Affected Services: Banner Web Tailor Affected Systems: Banner Web Tailor Description of Maintenance: Banner Web Tailor 8.4.1 upgrade and patches will be installed.

Posted in Educational Technologies

Completed – Network Maintenance CM-102 Tomorrow

We will be doing upgrades to network switches in the Unix racks in Computing Center, Room 102 during our maintenance window (5:00am-7:00am) tomorrow morning (Wednesday, June 8, 2011). The following systems will be affected.

RU08 – switch boc22cm102fsw834 – config changes, IOS upgrade, reboot

RU09 – switch boc22cm102fsw828 – IOS upgrade, reboot RU09 – switch boc22cm102fsw829 – IOS upgrade, reboot

Posted in Educational Technologies

Completed – Emergency ANDI reboot

The ANDI server is currently unresponsive and as a result access to shares are not working. Expected reboot time is about five minutes.

Posted in Educational Technologies

Completed – Exchange frontend server restarts

The exchange servers that manage frontend (OWA/Outlook) connections will be restarted one at a time to address a mail delivery problem. There should be little to no impact to end users.

Posted in Educational Technologies

Resolved – Telephone Outages

We are currently experiencing issues with telephones located at the Harbor Branch and Davie West locations. We are aware of the outages and working diligently to determine the cause and make corrections.

Posted in Educational Technologies

Completed – Voice System Maintenance – Tuesday, 5/3

On Tuesday May 3rd from 4am till 7am CSI will be performing software upgrades to the phones and servers that will affect telephones at the Davie West location. During this time telephone service will not be available at the Davie West location. In the event of an emergency the FAU police department can be reached at 561-297-3500 by using a cellular or other non-FAU phone, and local police can be reached by Dialing 911 from a cellular or other non-FAU-phone.

Posted in Educational Technologies

Completed – IRM Systems Maintenance, April 21, 2011 from 3:00am to 7:00am

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 04/21/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

When : 3:00 AM – 5:00 AM

Affected Systems: SharePoint (Spwfe2.fau.edu), Owlapp (Owlapp2.fau.edu), Blackboard (Bbpproxy1.fau.edu)

Affected Services: SharePoint, Owlapp, Blackboard

Description of Change: We will be migrating spwfe1, bbpproxy1 and owlapp1 from VMware ESXi to Hyper-V. Blackboard, Owlapp and SharePoint should not experience any downtime. We will be keeping backups of the VMware machines in case there are any problems and will be able to revert at any time during the process.
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When: 4:00 AM – 6:00 AM

Affected Systems: Banner – Finance and Finance SSB 8.4 upgrade

Description of Change: Upgrading Finance and Finance SSB 8.4 – Banner Finance users and jobs will be impacted during this time.

Posted in Educational Technologies, Email, Systems

Completed – Voice System Maintenance

On Thursday April 14th starting at 5:00pm through 8:00pm CSI will be performing system maintenance on our Xpressions (voicemail) servers. During this timeframe users located in the Culture and Society Building, New College of Engineering, and Davie West will be unable to leave or retrieve messages.

Posted in Educational Technologies