Presentations are once again available in Mediasite Catalogs in Canvas.
Mediasite Catalog not updating
Courses that use the Mediasite catalog are not seeing new presentations added to the list. OIT is aware of this and is working with the vendor for a long-term solution. In the short term OIT will be providing direct links to presentations within a Canvas module.
Posted in Canvas / LMS, Lecture Capture
Mediasite processing delayed
Mediasite presentations are delayed in their delivery to class channels in Canvas. OIT is working with the vendor for a solution.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mass SMS Texts are being delayed or not sent
We are currently experiencing issues with the Mogli texting tool used with Salesforce. Mass texting request have been paused for the moment as we investigate.
Mediasite inaccessible
Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Users Reporting Issues with Grade Submission in Canvas
This issue has been resolved. If you ran into problems using Grade Submission in Canvas, please try again now.
If you run into further issues, let us know by filling out this Help Desk request.
Instructors are reporting an error when trying to access Grade Submission in their Canvas courses. We’re looking into the issue and working on a solution.
Posted in Canvas / LMS
Addition of Google Workspace Quota Login Prompt
Starting at 4 pm October 14th, 2022 users who are using more than 5GB in Google Workspace will receive a notification upon login to all SSO services. This prompt will continue until they decrease their Google Workspace usage. Please be aware that it may take up to 48 hours for Google correctly report usage to OIT so please be patient after cleaning up your account. More information may be located at the Google Workspace site. https://www.fau.edu/oit/google.
[Resolved] Canvas Users are experiencing Slowness and Errors
Update as of 2:42 PM: The incident has been resolved.
Update as of 2:36 PM: A fix has been implemented and they are monitoring the results.
Update as of 2:31 PM: Instructure has identified the issue and a fix is being implemented.
Instructure has reported that a large portion of Canvas clients are experiencing slowness and errors in the US. We are monitoring their status of the issue and will post updates here as they come in.
Posted in Canvas / LMS, Instructional Technologies
[RESOLVED] Citrix Virtual Apps not Launching Applications
This issue has been resolved.
Applications accessed at apps.fau.edu are not currently launching. We are investigating and working with the vendor on a solution.