Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/10/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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NuPark to Banner Payment Integration Update
Description of change: OIT will apply some updates to the integration between Banner and NuPark to automatically zero out charges in NuPark when charges are sent to Banner.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: NuPark, SnapLogic, Banner​
Expected End-user impact: During this time, users who’s parking and traffic tickets have been sent to banner will no longer be able to pay their bills in NuPark. Those individuals will instead have to make their payments in self service Banner.

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Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, smtp.fau.edu
Expected End-user impact: During this time, email delivery may be delayed for inbound mail. Client may receive an error when sending mail to smtp.fau.edu.

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Server Maintenance
Description of change: OIT is making some changes to FAU’s information resource server to improve resiliency.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: May impact services that rely on information being retrieved from oudp.fau.edu.
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Storage Maintenance
Description of change: OIT is updating the Jupiter HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Jupiter BHRIC​
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC User Profile and Group Storage
Description of change: OIT will swapping the storage server used on the Boca Campus for the Biomedical health research informatics core.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC
Expected End-user impact: During this time, users with correctly mounted home directories (those using \\health.ad.fau.edu\bhric) should not experience any downtime.

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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/03/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner data change
Description of change: OIT will move all applicants, admitted students, and student records to College Of Science’s Exercise Science program from the College of Education.
Downtime window start: 12:00 AM
Downtime window end: 12:30 AM
Affected services: Banner curriculum data of students in Exercise Science major.
Expected End-user impact: During this time, no end-user impact is expected.

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Server Maintenance
Description of change: OIT will be applying patches to several hosts.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco Video Conferencing
Expected End-user impact: During this time, the services listed above will be unavailable.

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Account Self Service (accounts.fau.edu)
Description of change: OIT will be making configuration changes and restarts affecting Accounts Self-Service
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Account Self Service (accounts.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected.

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Server maintenance
Description of change: OIT will be making some changes to the frevvo forms and the accounts self service web sites to improve their resiliency​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: frevvo forms sites, FAU account self services site​
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to back-end services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu, User Manager (UM)
Expected End-user impact: During this time, no end-user impact is expected.

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FAU Alerts @fau.edu to @my.fau.edu
Description of change: OIT will be fixing a broken integration which renamed @fau.edu email address to @my.fau.edu to improve delivery time of FAU alert notifications. The new version of this integration runs in SnapLogic and connects to a more up to date directory server.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: ​FAU Alerts
Expected End-user impact: During this time, no end-user impact is expected.

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Spam Filter Maintenance
Description of change: OIT will be making a change to its spam filtering appliances.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Inbound FAU email
Expected End-user impact: During this time, no end-user impact is expected.

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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/29/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be upgrading the Oracle Identity Manager database to the latest version12cR2.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Account provisioning, Password resets
Expected End-user impact: During this time, users will not be able to reset passwords or claim accounts.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the FAU account self-services portal (accounts.fau.edu)
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Accounts Self Service – https://accounts.fau.edu
User Manager – internal help desk tool
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will be upgrading the MSOP production database to the newest version – 12cR2
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configurations, Group Management, phonebill application pre latest system, password expirations, network registration, network registration admin, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact: During this time, services that listed above will be unavailable at times.

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uAchieve Maintenance
Description of change: OIT will be installing updates to support uAchieve functionalities
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: uAchieve/DARS
Expected End-user impact: During this time, while the system is restarted users will not be able to view or submit audits.

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Mail Server Maintenance
Description of change: OIT will be upgrading the software on its spam filtering appliances.
Downtime window start:  3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, Mail relay for smtp.fau.edu
Expected End-user impact: During this time, mail delivery may be delayed or impacted during the maintenance window.

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Self-Service wording change
Description of change: OIT will be making changes to Financial Aid SSB pages.
Updated Financial Aid Award texts in Financial Aid Self-service pages.
Changed Financial aid Award to Financial aid offer in every SSB pages.
Changed Award year to Academic year in every SSB pages.
Changed Aid year to Academic year in every SSB pages.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Financial Aid Self-Service
Expected End-user impact: During this time, no end-user impact is expected.

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Enhance NCAA Financial Aid Information upload process
Description of change: OIT will be enhancing the NCAA Financial Aid information upload process.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Student Athletics Department
Expected End-user impact: During this time, no end-user impact is expected.

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Touchnet Maintenance
Description of change: The latest version of the BannerConnect component of Touchnet will be installed in production.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will apply the latest Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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Banner XE Admin page SWATTYP update
Description of change:  OIT will be adding additional fields to the SWATTYP Banner view.  These fields include subscores to swattyp view and minor change on admin page swattyp to display them all
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Owl Forms
Expected End-user impact: During this time, no end-user impact is expected.

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OwlForms maintenance
Description of change: OIT will be applying some filters to OwlForms (SWAETBL) to support the Registrar’s Office.
Downtime window start: 11:45 PM
Downtime window end: 12:00 AM
Affected services: OwlForms
Expected End-user impact: During this time, no end-user impact is expected.

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