We are experiencing some technical difficulties with the myfau portal. Currently working on the problem. We apologize for the inconvenience.
Resolved – MyFau unavailable
[RESOLVED] Network Outage – All services and campuses affected
All network and services have been restored. A software bug on the University core router caused the extended outage.
We apologize for the impact this extended outage has caused.
OIT
OIT Systems Maintenance, Thurs. March 3 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/03/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 6:00AM
When: 3:00AM – 6:00AM
Affected services: Chessboard Account Management, Multi Factor Authentication Enrollment, Google Password Change Tool, Network Registration, Network Registration Administrator, Waveset Identity Manager, Graduate Admissions Admin Console, Metadata Management for Saml2/Shibboleth, eGrades, Admissions Application View in INB, GitLab, Grouper, the Google to Exchange Migrator, Frevvo Forms, Talisma and others email relay
Affected systems: appadmin, chessboard, cuttlefish, ds2p, idm1, idm2, idm4p, grouper, jenkins, lintalon0, lintalon1, lintalon2, lintalon3, madcat1p, metadata, shibboleth3, sepiidae (observium), talonx1, talonx2, wildfly1, wildfly2, wildfly3, wildflyadmin, gitlab, googlemigrate, frevvo1, flashgordon (email relay)
Expected end-user impact: Each service will be offline for 5 – 10 minutes
Description of change: Due to a critical patch needing to be applied numerous Linux systems run by the Middleware team will be rebooted.
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When: 5:00AM – 6:00AM
Affected services: Frevvo Forms
Affected systems: forms.fau.edu, frevvo1.fau.edu
Expected end-user impact: Improved access on mobile devices when viewing online forms.
Description of change: We are patching our theming tool to better support mobile devices.
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When: 3:00AM – 7:00AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected end-user impact: No user impact is anticipated
Description of change: Install all outstanding Banner Financial Aid upgrades/patches in production. The upgrade is an emergency release from Ellucian and the patch corrects a problem with disbursements.
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When: 3:00AM – 7:00AM
Affected services: OS deployments through SCCM, Microsoft updates to SCCM managed clients, Remote control and reporting to SCCM managed clients
Affected systems: boc22sccm, boc22cmsccm01, boc22sccmsql
Expected end-user impact: All SCCM affected services will be unavailable during the window
Description of change: OIT will be migrating OIT’s System Center Configuration Manager implementation to a new version on a new system
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When: 6:00AM – 6:15AM
Affected services: Mailboxes on Office 365
Affected systems: N/A
Expected end-user impact: No end-user impact is expected
Description of change: OIT will be enabling litigation hold (archiving) for users with mailboxes on Office 365
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When: 6:00AM – 7:00AM
Affected services: Exchange on-prem, Exchange 365
Affected systems: exchangeca01, exchange 365
Expected end-user impact: No end-user impact is expected
Description of change: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users
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When: 6:00AM – 6:15AM
Affected services: Office 365 for health users
Affected systems: N/A
Expected end-user impact: No end-user impact is expected
Description of change: OIT will be reassigning licenses for health users on Office 365 since the functionality included with E3 and Exchange Plan 2 licenses are now available in Education Plus licenses
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OIT Systems Maintenance, Thursday, Feb 18 from 3:00AM – 5:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/18/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Enforce SSL on VIP student records site
When: 5:30AM – 6:00AM
Affected services: VIP student record images
Affected systems: vip.fau.edu
Description of maintenance: We are enhancing the security for the VIP student records website
User impact: Registrar’s and admission’s offices and other departments that may rely on the VIP system.
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Upgrade SSH software on secure file server
When: 5:45AM – 6:00AM
Affected services: All SFTP and SMB access on andisec
Affected systems: andisec
Description of maintenance: OIT will be upgrading the SSH software on OIT’s secure file server
User impact: SFTP and SMB may be unavailable on andisec during the window
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LDAP Server Certificate Update
When: 4:00AM – 5:00AM
Affected services: Sun Directory Servers at all campuses. Password Syncronization of Netid.
Single Sign may go offline during the update process so logins to Blackboard, Workday and other services may be delayed.
Affected systems: ldapboc0, ldapboc1, ldapjup1, ldapjup2, ldapdav1, ldapftl1
cas1, cas2, shibboleth1, shibboleth2
Description of maintenance: We will be applying new signed wildcard certificates to the ldap servers
User impact: Single Sign may go offline during the update process so logins to Blackboard, Workday and other services may be delayed
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Update firmware for Talisma
When: 4:00AM – 5:00AM
Affected services: Talisma
Affected systems: Talisma
Description of maintenance: We will be updating the firmware on taldb01
User impact: Talisma will be unavailable while the server reboots after the firmware change
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Secure Oracle TNS connections for Banner test/development
When: 5:00AM – 5:30AM
Affected services: All remote SQL connections to Banner test and development instances.
Affected systems: banoradev
Description of maintenance: Force secure TNS connections for all Banner test/development instances.
User impact: Users may not be able to make remote SQL connections to databases on banoradev.fau.edu.
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Prepare mail systems for migration of College of Science mailboxes
When: 6:00AM – 7:00AM
Affected services: Exchange on-prem, Exchange 365
Affected systems: exchangeca01, exchange 365
Description of maintenance: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users
User impact: No end-user impact is expected
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[RESOLVED] FAU’s Online Payment System (Touchnet) Unavailable
January 25, 2016
Maintenance for FAU’s Online Payment System (Touchnet) has successfully been completed and is available to accept online payments.
***Notice***
FAU has extended the cancellation payment due date for all students.
Payments can be made in person or through the campus drop box until Friday, January 29, 2016 at 5:00 PM on the Boca Raton Campus, Student Services Bldg. 80, Room 113.
Online payments can be made until Sunday, January 31, 2016 at 11:00 PM.
Please note…January 31, 2016 is the deadline for ONLINE PAYMENTS ONLY. Be sure to make your payments by these dates to avoid cancellation.
1098-T’s are currently not able to be viewed. You will receive a notification via your FAU email address when available.
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Due to unexpected maintenance, FAU’s Online Payment System (Touchnet) will be unavailable until further notice. We will be posting status updates regularly regarding the maintenance progress.
We apologize for the inconvenience.
Issue with Password Synchronization
We have discovered that some user accounts may have become out of sync. This may result in login issues. If you encounter this problem, please reset your password by either visiting accounts.fau.edu and select “Forgot Password” option or contact the OIT Help Desk at 561.297.3999 for assistance.
We apologize for the inconvenience this may cause.
OIT
FAU email being blocked- Undeliverable emails
Please note that email messages sent from FAU are currently being limited or blocked by other providers due to an increased number of compromised accounts. This results in some email messages coming back as “undeliverable” or “delayed delivery.”
Unfortunately, at this time, the only thing we can do is to wait for the other providers to remove the block and/or limit. AOL is currently one of the providers blocking FAU email.
We apologize for the inconvenience this may cause.
OIT
Posted in Email
[RESOLVED] Login Issues with Outlook 365 (outlook.fau.edu)
***UPDATE***
This issue has been resolved.
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We are currently experiencing issues with Outlook 365. At this time, users are not able to access Outlook via the web (outlook.fau.edu).
Please note that this does not impact regular Exchange users using OWA (mail.fau.edu).
We are investigating the issue and hope to have it resolved as soon as possible.
OIT
Posted in Email, Uncategorized
[UPDATE] FAU Experiencing Degraded Internet Performance
Our service provider has informed us that restoration of services will begin around midnight tonight lasting until morning. We do not have a specific ETA for resolution. Until the expected restoration of our primary internet link in the early morning hours, we will continue to have degraded performance to all services from off-campus and from FAU to the internet.
FAU Experiencing Degraded Internet Performance
FAU is currently experiencing an outage of its primary connection to the internet. While all traffic has switched over to a backup connection and all services are available, users will experience decreased speeds to the internet until the issue is resolved. Our service provider is aware of the issue and working to resolve this issue as quickly as possible.