FAU is currently experiencing an outage of its primary connection to the internet. While all traffic has switched over to a backup connection and all services are available, users will experience decreased speeds to the internet until the issue is resolved. Our service provider is aware of the issue and working to resolve this issue as quickly as possible.
FAU Experiencing Degraded Internet Performance
[COMPLETED] TouchNet Payment processing system unavailable 5/18/16 due to maintenance
******* UPDATE 5/18/16 @ 8:25am ********
TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.
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The TouchNet payment processing system will be undergoing maintenance; from 3:00(am) to 7:00(am) –EST, on Wednesday 5/18/16.
This will affect student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00(am) that morning. A follow up notification will be sent out when the system is back online.
ALERT – Google Phishing Email
Please be advised that a Phishing email has been identified.
The subject line of this message is Emergency Email! and the message states: “To Avoid Closure Of Your Email, Click Or Copy This Link:[google drive link]” – Please DO NOT click this message as it is not sent from OIT or FAU and by clicking the link your account will become compromised.
Google has suspended any user who has clicked the link. To enable your account, you must reset your Owlapps password. We recommend that you reset both your Owlapps and FAUNet ID passwords to avoid any future issues.
If you need assistance, please contact the OIT Help Desk at 561.297.3999
OIT
OIT Systems Maintenance, Thurs. April 21 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/21/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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ANDISEC system upgrade
When: 3:00AM – 7:00AM
Affected services: All SFTP and network shares on andisec
Affected systems: ANDISEC
Description of maintenance: OIT will upgrade the operating system on andisec to a newer version (Server 2012 R2)
User impact: All SFTP and network shares on andisec will be unavailable during the window
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Adding support for Talisma XML Email
When: 5:00AM – 6:00AM
Affected services: FrevvoAPI
Affected systems: atlantic.fau.edu
Description of maintenance: OIT is adding support for Talisma XML Email
User impact: None expected
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Banner Financial Aid 8.26.0.1 patch
When: 3:00AM to 7:00AM
Affected services: N/A
Affected systems: Banner Financial Aid
Description of maintenance: Install the Financial Aid 8.26.0.1 patch in production. This release resolves a problem that came up during the testing of the Financial Aid 8.26.0 upgrade. That upgrade was placed on hold pending the release of this patch. The upgrade and patch are required for completion of College of Medicine financial aid awards.
User impact: None expected
Emergency Internet Maintenance from Midnight until 6:00 am on 4/13 and 4/14
Due to emergency third-party fiber maintenance from the vendor that provides Internet and network connectivity to FAU, there will be work performed that will sporadically affect connectivity to the campus from midnight until 6:00 a.m. on 4/13 and 4/14. We are making efforts to ensure that services are available as much as possible through the maintenance by utilizing backup internet connections and disaster recovery procedures. However, there may be intermittent and sporadic losses of connectivity due to the nature of the outage.
Thank you
[COMPLETED] – TouchNet Systems – Maintenance Notification – Wed. March 16 from 3:00AM to 7:00AM
*****UPDATE*****
TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.
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TouchNet will be performing routine server maintenance from 3:00 a.m. to 7:00 a.m. on Wednesday 3/16/2016.
All student payment services and marketplace sites will be unavailable during this time.
OIT Systems Maintenance, Thurs. March 10 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/10/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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ePrint 2-factor authentication
When: 4:00AM – 6:00AM
Affected services: ePrint
Affected systems: eprint.fau.edu
Description of maintenance: OIT will enable Duo 2-factor authentication for the ePrint URL https://eprint.fau.edu
User impact: There will be no access to ePrint during this time
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CAS Login Patch
When: 5:00AM – 6:00AM
Affected services: CAS
Affected systems: cas1, cas2, cas3
Description of maintenance: OIT will update the single sign on system to prevent users from entering a space before or after their username. This will improve usability by stopping users from receiving an error when logging in.
User impact: None, these a clustered and the patch will be applied to one at a time.
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Upgrade Ironport servers bertx and berty from Version: 9.7.0-125 to Version: 9.7.1.066
When: 5:00AM – 6:30AM
Affected services: None
Affected systems: None
Description of maintenance: Upgrade Ironport servers bertx and berty from Version: 9.7.0-125 to Version: 9.7.1.066
User impact: Possible delay in receiving mail
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Liebert battery replacement at Jupiter, RF 219
When: 4:00AM – 7:00AM
Affected services: None
Affected systems: None
Description of maintenance: Emerson is replacing all 40 batteries in the Liebert unit in RF 219.
User impact: None, the unit will be on standby and should be powered by the backup generator if there is a power failure.
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Resolved – MyFau unavailable
We are experiencing some technical difficulties with the myfau portal. Currently working on the problem. We apologize for the inconvenience.
[RESOLVED] Network Outage – All services and campuses affected
All network and services have been restored. A software bug on the University core router caused the extended outage.
We apologize for the impact this extended outage has caused.
OIT
OIT Systems Maintenance, Thurs. March 3 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/03/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 6:00AM
When: 3:00AM – 6:00AM
Affected services: Chessboard Account Management, Multi Factor Authentication Enrollment, Google Password Change Tool, Network Registration, Network Registration Administrator, Waveset Identity Manager, Graduate Admissions Admin Console, Metadata Management for Saml2/Shibboleth, eGrades, Admissions Application View in INB, GitLab, Grouper, the Google to Exchange Migrator, Frevvo Forms, Talisma and others email relay
Affected systems: appadmin, chessboard, cuttlefish, ds2p, idm1, idm2, idm4p, grouper, jenkins, lintalon0, lintalon1, lintalon2, lintalon3, madcat1p, metadata, shibboleth3, sepiidae (observium), talonx1, talonx2, wildfly1, wildfly2, wildfly3, wildflyadmin, gitlab, googlemigrate, frevvo1, flashgordon (email relay)
Expected end-user impact: Each service will be offline for 5 – 10 minutes
Description of change: Due to a critical patch needing to be applied numerous Linux systems run by the Middleware team will be rebooted.
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When: 5:00AM – 6:00AM
Affected services: Frevvo Forms
Affected systems: forms.fau.edu, frevvo1.fau.edu
Expected end-user impact: Improved access on mobile devices when viewing online forms.
Description of change: We are patching our theming tool to better support mobile devices.
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When: 3:00AM – 7:00AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected end-user impact: No user impact is anticipated
Description of change: Install all outstanding Banner Financial Aid upgrades/patches in production. The upgrade is an emergency release from Ellucian and the patch corrects a problem with disbursements.
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When: 3:00AM – 7:00AM
Affected services: OS deployments through SCCM, Microsoft updates to SCCM managed clients, Remote control and reporting to SCCM managed clients
Affected systems: boc22sccm, boc22cmsccm01, boc22sccmsql
Expected end-user impact: All SCCM affected services will be unavailable during the window
Description of change: OIT will be migrating OIT’s System Center Configuration Manager implementation to a new version on a new system
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When: 6:00AM – 6:15AM
Affected services: Mailboxes on Office 365
Affected systems: N/A
Expected end-user impact: No end-user impact is expected
Description of change: OIT will be enabling litigation hold (archiving) for users with mailboxes on Office 365
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When: 6:00AM – 7:00AM
Affected services: Exchange on-prem, Exchange 365
Affected systems: exchangeca01, exchange 365
Expected end-user impact: No end-user impact is expected
Description of change: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users
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When: 6:00AM – 6:15AM
Affected services: Office 365 for health users
Affected systems: N/A
Expected end-user impact: No end-user impact is expected
Description of change: OIT will be reassigning licenses for health users on Office 365 since the functionality included with E3 and Exchange Plan 2 licenses are now available in Education Plus licenses
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