OIT Systems Maintenance, Thurs. Sept 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/01/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Perform maintenance on several systems to support storage migration
When: 3:00AM – 6:00AM
Affected services: Graduate Application, Undergraduate Application, HPC/Systems monitoring, SSO, Filelocker, NetReg
Affected systems: frevvo1, sepiidae, lists, lintalon0, lintalon1, filelocker, talonx2, ​boc22adfs, ls-medmodel, boc22adfsp, boc22mssql21, ls-snap,boc22mssql22, ls-matlab, boc22vcenter1
Description of maintenance: OIT will be shutting-down several systems to convert their harddisks for optimal performance on the new SAN
User impact: The affected services will be unavailable for periods of time during the window

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Upgrade to the deployment and Windows client management server (SCCM)
When: 6:00AM – 7:00AM
Affected services: All OS/application/windows update deplyoments from boc22sccm
Affected systems: boc22sccm​
Description of maintenance: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1607 to support the rollout of Windows 10 Anniversary Update​. SCCM clients may update to version 1607 over the next week.
User impact: All OS/application/windows update deplyoments from boc22sccm will be unavailable during the upgrade​

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REDCap Upgrade
When: 5:00AM – 7:00AM
Affected services: redcap.fau.edu
Affected systems: redcap1, redcap2​, redcapdb
Description of maintenance: Update from REDCAP ​6.15.0 to 6.16.6
User impact: REDCap will be offline during the upgrade ​no other impact is expected.

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Additional LDAP in rotation
When: 5:00AM – 6:00AM
Affected services: N/A
Affected systems: N/A
Description of maintenance: ​Introducing New LDAP systems using the new version of RedHat (6)
User impact: No end-user impact expected

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Posted in Email, Systems

Network Notice – Degraded Internet Performance

FAU’s primary internet connection is unavailable due to a possible fiber cut beyond FAU’s control. FAU is currently operating over a slower, secondary connection. All services are currently available, but network speeds to the internet will be slower than normal until FAU’s primary internet connection is restored.

Posted in Email, Network and Telecom, Systems

Single Sign On Upgrade

The Single Sign system on will be upgraded Friday August 19th from 3 am –  6 am to improve system performance. During this time users may experience reduced performance when logging into some services.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

Single Sign On Maintenance

The Single Sign system on will be restarted Friday August 12th at 3 am –  5 am to improve system performance. During this time users may experience reduced performance when logging into some services.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

[RESOLVED] Online Helpdesk System Unavailable

The issue has been resolved and the Online help desk system is back online.

 

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We are currently experiencing issues with our Online Help Desk ticketing system. We are working with our vendor to have the problem resolved as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

SSO Maintenance

We are experiencing minor performance issues on the original single sign on servers affecting logins to Reports.fau.edu, Student On Boarding, Banner Self Service and other central authentication services. We are currently rebooting the servers to increase their performance.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

08/2/2016 Single Sign On Upgrade

Single Sign On Upgrade
When: 3:00AM – 7:00AM
Affected services: All login systems that utilize SSO.fau.edu including Blackboard, Workday, Office 365, Outlook 365, Owl Apps (Google Applications), and many others.
Affected systems: shibboleth1, shibboleth2, cas1, cas2, BigIP
Description of maintenance: The University Single Sign On infrastructure will be patched to provide enhanced usability for Office 365, Student Onboarding and better integration with legacy single sign on systems.
User impact: Single Sign On will be intermittently available during the upgrade. ​

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

07/29/2016 Single Sign On Upgrade

Single Sign On Upgrade
When: 3:00AM – 7:00AM
Affected services: All login systems that utilize SSO.fau.edu including Blackboard, Workday, Office 365, Outlook 365, Owl Apps (Google Applications), and many others. ​
Affected systems: shibboleth1, shibboleth2, cas1, cas2, BigIP
Description of maintenance: The University Single Sign On infrastructure will be upgraded to the latest version and introduce a new login page.
User impact: Single Sign On will be intermittently available during the upgrade. ​

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. July 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/28/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Upgrade
When: 3:00AM – 7:00AM
Affected services: All login systems that utilize SSO.fau.edu including Blackboard, Workday, Office 365, Outlook 365, Owl Apps (Google Applications), and many others. ​
Affected systems: shibboleth1, shibboleth2, cas1, cas2, BigIP
Description of maintenance: The University Single Sign On infrastructure will be upgraded to the latest version and introduce a new login page.
User impact: Single Sign On will be intermittently available during the upgrade. ​

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Enable OIM Attended Attribute
When: 5:00AM – 6:00AM
Affected services: ​OIM, OUD
Affected systems: boc22oimp01.fau.edu, boc22oimp02.fau.edu
Description of maintenance: This feature ensures account policies continue to exist for student accounts accessing gmail services when they are no longer enrolled in courses.
User impact: None, this feature is being turned on in preparation of migrating away from Waveset.

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Oracle quarterly DB patches (bbloracle)
When: 3:00AM – 7:00AM
Affected services: ​Blackboard Production
Affected systems: bbloracle
Description of maintenance: Applying Oracle PSU to DB’s on host bbloracle.
User impact: Blackboard will become temporarily unavailable during the maintenance window.​

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Oracle quarterly DB patches (bannerprd and odsprod)
When: 3:00AM – 7:00AM
Affected services: ​Banner and ODS production along with services that are tied to the these systems such as jobsub, appworx, dars, and cleanaddress
Affected systems: bannerprd, odsprod, sctcache1-7, sctforms-2​
Description of maintenance: Applying Oracle PSU to DB’s on hosts bannerprd and odsprod.
User impact: Users will be unable to login to Banner or ODS during the period the database is offline. This should be no longer than 1 hour.

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Oracle quarterly DB patches (boc22ora07)
When: 3:00AM – 7:00AM
Affected services: Oracle Identity Manager production​
Affected systems: ​boc22ora07, boc22oimp1, boc22oimp2
Description of maintenance: ​​Applying Oracle PSU to DB’s on host boc22ora07
User impact: The OIM system will be unavailable for a short period. During this time, account changes will not be processed and the self-service interface will be unavailable.​

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Financial Aid 8.26.1 upgrade/patches
When: 3:00AM – 7:00AM
Affected services: ​Not Applicable
Affected systems: ​Banner Financial Aid
Description of maintenance: The Financial Aid office has requested that the following packages associated with the Financial Aid 8.26.1 upgrade/patches be installed in production this Thursday morning during the maintenance cycle.
User impact: No user impact is anticipated

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SSO EV certificate
When: 6:00AM – 7:00AM
Affected services: sso.fau.edu and all authentication services​
Affected systems: BigIP, Shibboleth1, Shibboleth2, Cas1, Cas2
Description of maintenance: Upgrade SSO.fau.edu’s certificates with EV Green Bar Certificates​
User impact: Users should see a green bar naming FAU in the browsers address bar when users SSO.

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Email disclaimer for @health.fau.edu email users
When: 6:00AM – 6:05AM
Affected services: email for @health.fau.edu users​
Affected systems: Exchange 365​
Description of maintenance: The College of Medicine is mandating that email sent from @health.fau.edu addresses have a disclaimer appended to the message​
User impact: After the change emails sent from @health.fau.edu will contain an appended disclaimer​

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. July 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/21/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle quarterly DB patches (mcoracle)

When: 3:00AM – 7:00AM
Affected services: Luminis production (MyFAU)​
Affected systems: mcoracle
Description of maintenance: OIT will apply Oracle PSU to DB’s on host mcoracle.
User impact: MyFAU and Luminis will be come unavailable during the maintenance window.

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Oracle quarterly DB patches (boc22ora05)

When: 3:00AM – 7:00AM
Affected services: IEA Data Warehouse, Resource 25
Affected systems: boc22ora05
Description of maintenance: OIT will apply Oracle PSU to DB’s on host boc22ora05.
User impact: The IEA Datawarehouse will not be available during this time. The Resource 25 application will experiance interruptions in service as well.

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Update requirements for the Data loss prevention (DLP) rules for Office 365 users

When: 6:00AM – 6:10AM
Affected services: Office 365 email
Affected systems: Office365
Description of maintenance: OIT will be changing the Data loss prevention (DLP) policies for all Office 365 users to restrict sending of drivers license and credit card numbers in addition to SSN and DEA Number of occurances of 5 or more​
User impact: SSN, DEA Number, credit card and driver’s license pattern matching will warn the user but allow the mail to be sent if it contains 1-4 occurences and block, but allow the user to override if it contains 5 or more occurences

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Posted in Banner and Admin Systems, Email, Systems