The emergency network maintenance performed this morning has been completed.
[completed] Emergency Network Maintenance
[Resolved]Office 365 unavailable through web browsers
Office 365 email is currently unavailable through web browsers. Email clients and devices set up appear to be functioning as normal.
We apologize for any inconvenience and will update status as it changes.
OIT
Posted in Email
lists.fau.edu site slowness
We are currently experiencing slowness with our lists.fau.edu website. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT Systems Maintenance, Thurs. July 9 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/9/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted: ***************************************************
IronPort Upgrade
When: 6:15AM – 6:35AM
Affected services: None
Affected systems: None
Description of maintenance: Upgrade Ironport (bertx.fau.edu) to version 9.1.0-032
User impact: No end-user impact is expected
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Storage hardware relocation
When: 3:00AM – 3:30AM
Affected services: Labs fileserver, Labs webcam servers, Labs software licensing system, IDM, Grouper, Starfish, Talisma, Xitracs, Wildfly, R25, Team Dynamix incoming email, Crystal Reports, Financial Aid webserver
Affected systems: as2, boc22dellome, boc22mbam, boc22nasmvi2, boc22omelab, boc22pernix1, boc22r25, boc22spapp2, boc22spwfe2, boc22tmdynamix, boc22vcenter2, bocdcfau02, bocdcirm02, cas2, comvmadi02, comvmsql02, comvmweb02, crystalreports, dhcpboc0, dnsboc0, evisionsprod, fauweb6, finaid, flashgordon, googlemigrate, grouper, groupert, idm1, idm-gateway-p, labcamsrv1, labcamsrv2, labcamsrv3, labcamsrv4, ldapboc0, lintalon2, ls1, ls3, Mastermind, metadata, osdlicsrv, scac, shibboleth1, starfish, talapp01, talapp02, talonx1, ugappt1, wildfly1, wildfly2, wildfly3, wildflyadmin, xitracs
Description of maintenance: OIT will be phyiscally moving the storage that supports a number of systems.
User impact: During the window these systems will be unavailable.
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Single-Sign On Usability Improvement
When: 3:00AM – 5:00AM
Affected services: Blackboard, Workday, Outlook web access, OwlApps (Google Applications and Gmail), Library Services. College of Business Media Streaming, all signle sign on services.
Affected systems: cas1.fau.edu, cas2.fau.edu
Description of maintenance: The single sign on system will be updated to notify users that they cannot bookmark or leave the browse sitting on the single signon pages.
User impact: Single Sign On will be offline for 10 – 15 minutes during the upgrade. This downtime will prevent users for accessing the above services.
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[RESOLVED]Email delay
We are currently experiencing some email delays. We are working to resolve this issue as soon as possible and apologize for any inconvenience.
OIT
Posted in Email
Single Sign On Updates Friday June 19, 2015 3am – 5am
The Single Sign On system will be upgrade Friday June 19, 2015 3am to 5am. During this time users may not be able to access services such as Banner Self Service, Network Registration Blackboard, Owl Applications, and the Help Desk.
[RESOLVED]Possible email in junk folder for office 365 users
The spam filtering in office 365 has changed and is causing messages to end up in junk mail when normally they don’t.
We are working to resolve as soon as possible and apologize for the inconvenience.
OIT
Posted in Email
[RESOLVED] Single Sign On Issues
Users may not be able to login to Outlook.fau.edu, Cobweb2.fau.edu, iOS, Android, Lync/Skype for Business and other Microsoft hosted services. We are investigating the problem and will update this post regularly.
New Account Information Emails
We are receiving many reports of users receiving emails with the subject “Account Information” and with a from address of “donotreply@oracle.com”. These emails are being generated inadvertently by a system on the FAU campus and should be disregarded. These are not phishing scams and your information is not at risk. We are working to stop the transmission of these emails.
An example of one of the emails is below:
From: donotreply@oracle.com [mailto:donotreply@oracle.com]
Sent: xxxxxx
To: xxxxxxx
Subject: New Account Information
An account has been created for you with the following details. You will be required to change your password on next login.
UserID: xxxxxxxx
Password: xxxxxxx
For any issues, please contact [admin email or phone]
Posted in Email
OIT Systems Maintenance, Thurs. April 30 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/30/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
***************************************************
Phone Billing system upgrade (Verasmart)
When: 12:00AM – 3:00AM
Affected services: Phone billing
Affected systems: boc22comm1
Description of maintenance: Upgrading phone billing software (Verasmart) from version 10.5.1_sp4 (build 189.13.4) to version 10.6_sp5
User impact: During upgrade users will not be able to view their billing information
***************************************************
Change email routing for @hboi.fau.edu
When: 6:00AM – 6:15AM
Affected services: Email send to users @hboi.fau.edu
Affected systems: ns1
Description of maintenance: HBOI will be transfering authority of their @hboi.fau.edu domain for email purposes to the FAU email system.
User impact: Email sent to users @hboi.fau.edu will go to those user’s FAU Exchange accounts
***************************************************
Move the DPM and Crash Plan servers to the new backup rack
When: 4:00AM – 6:00AM
Affected services: Microsoft Data Protection Manager and Crash Plan user backups
Affected systems: boc22dpmus and boc22cp
Description of maintenance: The Servers and storage will be moved between racks in the datacenter
User impact: Backups will be unavailable during the move
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Migrate file server used by Tech Runway
When: 3:00AM – 4:00AM
Affected services: The \\busace01\fss fileshare
Affected systems: busace01 & bocana02
Description of maintenance: OIT will be migrating the file share used by Tech Runway
User impact: The FSS fileshare will be unavailable during the migration. The share path will be changed to \\fauandi1.fau.edu\fss