[RESOLVED] FAU’s Online Payment System (Touchnet) Unavailable

January 25, 2016

Maintenance for FAU’s Online Payment System (Touchnet) has successfully been completed and is available to accept online payments. 

***Notice***

FAU has extended the cancellation payment due date for all students.

Payments can be made in person or through the campus drop box until Friday,  January 29, 2016 at 5:00 PM on the Boca Raton Campus, Student Services Bldg. 80, Room 113.

Online payments can be made until Sunday, January 31, 2016 at 11:00 PM.

Please note…January 31, 2016 is the deadline for ONLINE PAYMENTS ONLY. Be sure to make your payments by these dates to avoid cancellation.

1098-T’s are currently not able to be viewed. You will receive a notification via your FAU email address when available.

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Due to unexpected maintenance, FAU’s Online Payment System (Touchnet) will be unavailable until further notice.  We will be posting status updates regularly regarding the maintenance progress.

We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

Issue with Password Synchronization

We have discovered that some user accounts may have become out of sync. This may result in login issues. If you encounter this problem, please reset your password by either visiting accounts.fau.edu and select “Forgot Password” option or contact the OIT Help Desk at 561.297.3999 for assistance.

We apologize for the inconvenience this may cause.

OIT

Posted in Email, Systems

FAU email being blocked- Undeliverable emails

Please note that email messages sent from FAU are currently being limited or blocked by other providers due to an increased number of compromised accounts. This results in some email messages coming back as “undeliverable”  or “delayed delivery.”

Unfortunately, at this time, the only thing we can do is to wait for the other providers to remove the block and/or limit. AOL is currently one of the providers blocking FAU email.

We apologize for the inconvenience this may cause.

OIT

Posted in Email

[RESOLVED] Login Issues with Outlook 365 (outlook.fau.edu)

***UPDATE***

This issue has been resolved.

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We are currently experiencing issues with Outlook 365. At this time, users are not able to access Outlook via the web (outlook.fau.edu).

Please note that this does not impact regular Exchange users using OWA (mail.fau.edu).

We are investigating the issue and hope to have it resolved as soon as possible.

OIT

Posted in Email, Uncategorized

[UPDATE] FAU Experiencing Degraded Internet Performance

Our service provider has informed us that restoration of services will begin around midnight tonight lasting until morning. We do not have a specific ETA for resolution.  Until the expected restoration of our primary internet link in the early morning hours, we will continue to have degraded performance to all services from off-campus and from FAU to the internet.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

FAU Experiencing Degraded Internet Performance

FAU is currently experiencing an outage of its primary connection to the internet. While all traffic has switched over to a backup connection and all services are available, users will experience decreased speeds to the internet until the issue is resolved. Our service provider is aware of the issue and working to resolve this issue as quickly as possible.

Posted in Educational Technologies, Email, Network and Telecom, Systems

Resolved: Single Sign-On Issues

Single Sign-on failed to work as expected this evening October 20th, 2015. We have corrected the problem and will monitor the servers for the next few hours. We have confirmed that Blackboard, Workday, EZProxy, OwlApps (Google Applications) and other related services are now accessible.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Workday

[Resolved] ANDISEC Accessibility

ANDISEC drives should now be accessible.

Posted in Banner and Admin Systems, Educational Technologies, Email

Single Sign-on errors

Users may have experienced difficulty logging into Blackboard, Workday, Office 365 and other single sign-on services. We are investigating and will update this post regularly.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Workday

lists.fau.edu is working intermittently

We are currently experiencing some issues with lists.fau.edu and its backend mail delivery and processing.  We are currently looking into the matter and will update this notice as new information is available.  Sorry for the inconvenience.

Posted in Email, Systems, Uncategorized