Users may not be able to login to Outlook.fau.edu, Cobweb2.fau.edu, iOS, Android, Lync/Skype for Business and other Microsoft hosted services. We are investigating the problem and will update this post regularly.
New Account Information Emails
We are receiving many reports of users receiving emails with the subject “Account Information” and with a from address of “donotreply@oracle.com”. These emails are being generated inadvertently by a system on the FAU campus and should be disregarded. These are not phishing scams and your information is not at risk. We are working to stop the transmission of these emails.
An example of one of the emails is below:
From: donotreply@oracle.com [mailto:donotreply@oracle.com]
Sent: xxxxxx
To: xxxxxxx
Subject: New Account Information
An account has been created for you with the following details. You will be required to change your password on next login.
UserID: xxxxxxxx
Password: xxxxxxx
For any issues, please contact [admin email or phone]
Posted in Email
OIT Systems Maintenance, Thurs. April 30 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/30/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Phone Billing system upgrade (Verasmart)
When: 12:00AM – 3:00AM
Affected services: Phone billing
Affected systems: boc22comm1
Description of maintenance: Upgrading phone billing software (Verasmart) from version 10.5.1_sp4 (build 189.13.4) to version 10.6_sp5
User impact: During upgrade users will not be able to view their billing information
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Change email routing for @hboi.fau.edu
When: 6:00AM – 6:15AM
Affected services: Email send to users @hboi.fau.edu
Affected systems: ns1
Description of maintenance: HBOI will be transfering authority of their @hboi.fau.edu domain for email purposes to the FAU email system.
User impact: Email sent to users @hboi.fau.edu will go to those user’s FAU Exchange accounts
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Move the DPM and Crash Plan servers to the new backup rack
When: 4:00AM – 6:00AM
Affected services: Microsoft Data Protection Manager and Crash Plan user backups
Affected systems: boc22dpmus and boc22cp
Description of maintenance: The Servers and storage will be moved between racks in the datacenter
User impact: Backups will be unavailable during the move
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Migrate file server used by Tech Runway
When: 3:00AM – 4:00AM
Affected services: The \\busace01\fss fileshare
Affected systems: busace01 & bocana02
Description of maintenance: OIT will be migrating the file share used by Tech Runway
User impact: The FSS fileshare will be unavailable during the migration. The share path will be changed to \\fauandi1.fau.edu\fss
[RESOLVED] Password Changes are not working correctly
** The issue has been resolved. Please contact the Help Desk if you continue having issues. **
============================================================
Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
[RESOLVED] Intermittent Issues with MyFAU
We are currently experiencing intermittent issues with MyFAU. We are currently working on resolving the issue.
We apologize for the inconvenience.
OIT
[COMPLETED] FAU’s Online Payment System (TouchNet) – Unavailable Friday, April 3 from 6:00am to 10:00am
FAU’s Online payment systems (TouchNet) will be unavailable on Friday, April 3 from 6:00am until 10:00am.
***All Electronic Payments and Refunds will be disabled during this time ***
“My Foto” Phishing Email – DO NOT open
If you receive a message with the subject line: “My Foto”, please DO NOT open this message.
We are taking the necessary steps to prevent this message from propagating to the university community further.
We apologize for any inconvenience this may have caused you. We will also take the necessary steps to clean up any infected system.
Office of Information Technology
Posted in Email, Uncategorized
Retailer Statement Phishing Email – Do Not Open
If you receive a message with the subject line: “Retailer Statement for 2524500”, please DO NOT open this message.
We are taking the necessary steps to prevent this message from propagating to the university community further.
We apologize for any inconvenience this may have caused you. We will also take the necessary steps to clean up any infected system.
Office of Information Technology
OIT Systems Maintenance, Thurs. March 12 from 3:00AM – 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/12/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single-Sign On for Office365
When: 4:00AM – 5:00AM
Affected services: Office 365, Outlook on 365, Health on 365, Microsoft Azure
Affected systems: adfs.fau.edu and its cluster members
Description of maintenance: Configure Office365 to use sso.fau.edu for authentication. This will allow users visiting various systems include Blackboard and MyFAU to directly access Office365 without needed to enter their password again.
User impact: There will be no downtime. Users will be able to access Office365 services without re-authenticating after logging into any Single Sign On Service such as Blackboard and MyFAU
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Decommission Blackberry system
When: 6:00AM – 6:15AM
Affected services: Blackberry Enterprise Server
Affected systems: besnode01
Description of maintenance: OIT will be decomissioning the Blackberry Enterprise Server. All users with Blackberries are now using ActiveSync to send/receive mail and BES is no longer needed.
User impact: No end-user impact is expected
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Blackboard Maintenance
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Apply Hotfix to fix issue with Blackboard Enterprise Surveys
User impact: Blackboard temporarily unavailable
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Single Sign On Maintenance Complete
The maintenance to the Single Sign On system has been completed. Please report any problems to the Help Desk at helpdes.fau.edu.