Mediasite direct links unavailable

We are currently investigating an issue authenticating users using direct presentation links. Presentations embedded using the Mediasite tool in Canvas (best practice) as well as Mediasite Catalog links are still functional.

Posted in Canvas / LMS, Lecture Capture

Forms.fau.edu is offline

[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Workday

[Resolved] Zoom Cloud Recording Delays

Zoom has resolved the cloud recording delays issue and is monitoring performance.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Zoom Cloud Recording Delays

We have received reports of delayed cloud recording processing. Zoom is investigating this matter.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

WebEx recordings unavailable

Due to extended maintenance, WebEx recordings are currently unavailable.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Playback errors

The issue preventing some users from playing back Mediasite presentations has been resolved

Posted in Canvas / LMS, Lecture Capture

Mediasite Playback errors

Some users may be experiencing errors in playback and unable to load Mediasite pages. Sonic Foundry has identified the issue and is actively working to resolve it.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Unavailable

Access to Mediasite has been restored.

Posted in Canvas / LMS, Lecture Capture

Mediasite Unavailable

Mediasite is currently unavailable. OIT is working with the vendor to restore service as quickly as possible.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Zoom: Subset of users unable to see cloud recordings

Incident resolved

This incident has been resolved.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing