Zoom has resolved the issue causing a subset of users to be unable to access to Zoom Web Portal.
Multiple FAU services are currently unavailable
We have experienced a hardware failure and multiple FAU services are currently unavailable- including Account Self Service to reset your password, banner self-service, and others.
We are investigating and working to resolve as soon as possible.
We apologize for any inconvenience and will update the status as we have additional information.
OIT
[Monitoring] Zoom to Mediasite Imports stalled
OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.
Users with stalled imports should see them import in the next few days.
Posted in Canvas / LMS, Lecture Capture
Zoom to Mediasite Imports stalled
Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.
Posted in Canvas / LMS, Lecture Capture
Classroom PC Zoom Issues
When using the in-room computers in Boca classrooms, some instructors may experience a Zoom issue that causes their session to end prematurely.
*This is not affecting all users/classrooms.* We have identified the issue and are working towards a resolution.
If you are in a physical classroom and experience any issues with Zoom, please report the problem to the AV Support team via the phone number listed in the classroom or by submitting one of the Help Desk requests linked here. Then, try a temporary workaround by either restarting your computer and disabling Zoom’s “hardware acceleration” settings OR by using Webex or Microsoft Teams.
Posted in Instructional Technologies, Video Conferencing
Filelocker will be no longer available, February 25, 2022
On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.
[Resolved] FAU Virtual Apps Unavailable
The issue affecting FAU Virtual Apps was resolved last night.
FAU Virtual Apps is temporarily unavailable. OIT is working diligently to restore this service. We will update this post once the issue is resolved.
Mediasite upgrade
Mediasite will be upgraded to version 8 on December 18th. Mediasite may be unavailable periodically during the maintenance window (Saturday, Dec 18, 1AM-6AM). After, Mediasite Desktop Recorder will be retired. All Mediasite users must download the Mosaic application in order to use the new platform. We encourage you to check out the Instructional Technologies Blog.
SPOT evaluation issues
We are currently aware and investigating reported issues with SPOT evaluations for faculty. We will update this status once we have additional information or the issue is resolved.
We apologize for any inconvenience.
OIT
[Resolved] University Forms Offline
[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.