[RESOLVED] Webex Meetings: Reports of users who are unable to connect to audio

Cisco Engineering identified an issue affecting services in the Texas data center. Some users experienced degraded in-meeting performance, audio disconnections or no audio options.

Update: Resolved at 1:56pm:

 

Posted in Canvas / LMS, Instructional Technologies, Video Conferencing

[RESOLVED] Intermittent issues within Mediasite

SonicFoundry has reported the intermittent issues with Mediassite has been resolved.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Intermittent issues within Mediasite

Sonic Foundry is aware of intermittent issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

University Form Server indexing issue

We have discovered a problem with the University form server indexing newly submitted documents. While this doesn’t affect reception and data integrity it is causing delays in processing some form posts that require manual interaction. We are going to attempt several adjustments at 10 pm in an attempt to resolve this issue. Frevvo will be offline for 5 to 10 minutes while it is restarted.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Workday

[Resolved] Frevvo Google Connector

The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

University form server (frevvo) authentication issues

We are currently experiencing some authentication issues when trying to login to Frevvo. We are working to resolve this as soon as possible and apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

[Resolved] University Form Server 5 am – 7 am

The University form server (frevvo) is back online and fully upgraded.

 

The University form server (frevvo) is currently offline. We are investigating the issue and will update this post regularly. This affects admissions applications, form resources, and other tools that relay on this service. If you need assistance please submit a ticket to the help desk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

Mediasite Scheduled Maintenance

Sonic Foundry will be performing Mediasite Video Cloud maintenance during the scheduled maintenance window on February 15, between 1:01AM and 5:00AM EST. Extended downtime is not expected. However, catalogs may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite performance degraded

The issue affecting Mediasite has been resolved.  If you are still experiencing issues please open at ticket at: https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=4432

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite performance degraded

Sonic Foundry is reporting degraded Mediasite performance.  Users may experience long loading times and/or time outs when accessing Mediasite catalogs and presentations.  Video uploads are also progressing slowly.  OIT is monitoring the situation and will update this status as more information becomes available.

Posted in Canvas / LMS, Lecture Capture