Some forms hosted on the University Form Server (Frevvo) are returning errors when the form is submitted. We will be implementing a solution to the problem at 12 am March 14th, 2017. If you have any questions please contact Helpdesk.fau.edu.
University Form Server
Email Upgrade Phishing Message – Do Not click the link
Please be advised that a Phishing email has been identified.
The subject line of this message is Email Upgrade. Please DO NOT click the link in the message. The message is not sent from OIT or FAU. If you have already clicked the link, please change your password immediately. If you need assistance, please contact the OIT Help Desk at 561.297.3999
OIT
[RESOLVED] Mediasite Catalogs
The issue with Mediasite catalogs has been resolved. Catalogs are loading normally.
Posted in Instructional Technologies, Lecture Capture
Mediasite Catalogs slow to load
Users will find that Mediasite catalogs are slow to load and may even time out. The Mediasite Cloud admins are aware of the issue and are working towards a solution.
Posted in Instructional Technologies, Lecture Capture
[Resolved] Mediasite
The issues with Mediasite has been resolved. Users are now able to connect to catalogs and videos, and the MyMediasite portal is available.
Posted in Instructional Technologies, Lecture Capture
[Update] Mediasite Catalogs and Links
The mediasite cloud servers have been restored. Access to the MyMediasite portal is now available. However some catalogs and links to videos are timing out with the error: “Unable to communicate with the remote server”. Engineers are actively working on correcting the issue. OIT continues to monitor the situation and will provide updates as they becoming available.
Posted in Instructional Technologies, Lecture Capture
[Update] Mediasite Outage
Work on fully restoring service continues at the cloud provider. OIT continues to monitor the situation and will provide updates as they become available. You may still experience intermittent performance and accessibility issues during the recovery.
Posted in Instructional Technologies, Lecture Capture
Mediasite – Intermittent Interruptions
The Mediasite US cloud servers are intermittently inaccessible. The vendor is aware of the situation and will keep FAU informed as the situation progresses. In the meantime users occasionally may not be able to access Mediasite videos or the MyMediasite portal in canvas.
Posted in Instructional Technologies, Lecture Capture
[RESOLVED] – Malwarebytes Update causing network connectivity issues
UPDATE:
Today at 1:55PM, Malwarebytes released v.12 update that has fixed the network connectivity problem. OIT has tested the update and can confirm that it resolves the issues.
We highly recommend rebooting your computer at your earliest convenience after the update is installed.
If you continue to experience issues, please contact the OIT Help Desk for assistance.
561.297.3999 or helpdesk.fau.edu
OIT
******************************************************************************************************
Earlier today Malwarebytes released a signature update that is causing computers to lose network connectivity. This is a widespread issue and are affecting anyone who has Malwarebytes installed.
The temporary workaround is to disable Malicious Web Protection under Settings. This will restore network connectivity. Once Malwarebytes releases a new update the Malicious Web Protection feature should be turned on again.
We will be monitoring the status of this issue and apologize for the inconvenience this may cause.
OIT
Single Sign On System Maintenance
The University Single Sign On System will briefly undergo maintenance from 12:10 am to 12:20 am Saturday January 27. During this period users may be unable to login to Workday, Banner Self Service, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.