The vendor has resolved the issue with the hosting environment and service has been restored.
Mediasite Unavailable
All Mediasite services are currently unavailable due to an outage affecting the cloud service provider. OIT is in contact with the Vendor as they work towards a resolution.
On Saturday, August 12th at approximately 05:00 CDT the Mediasite Video Cloud services serving primarily our North America customers experienced a technical issue that has caused a persistent outage. The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable.
We are working with our vendors to restore services as quickly as possible
OIT will provide updates as they are made available.
Posted in Instructional Technologies, Lecture Capture
[RESOLVED] Canvas Currently Unavailable
Update 12:20 PM est – Canvas is now fully operational. This issue is now resolved.
Canvas is currently unavailable. Instructure is currently investigating the issue.
Per Instructure:
Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may cause. For updates please visit http://status.instructure.com/.
Aug 10, 09:48 MDT
Complete: Single Sign On Maintenance
The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.
Planned Turnitin Maintenance: Saturday 8/5/17 10:00 AM – 4:00 PM
Planned Turnitin Maintenance: Saturday August 5, 2017
10 am – 4 pm EDT / 7am – 1pm PST / 3pm – 9pm BST / 12am – 6am (Sunday 6) AEST (click here for your local time zone).
Turnitin will be undergoing essential maintenance and will be unavailable.
All Turnitin customers on the following services will be affected including:
Turnitin (including mobile)
TurnitinUK
Integrations
iThenticate
WriteCheck
The following services will not be affected:
Revision Assistant
Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.
Please follow @TurnitinStatus for the latest updates.
[Complete] Single Sign On Upgrade
The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).
Sign in Issues with Mediasite
Some users are experiencing difficulty accessing Mediasite. OIT is aware of the problem and is currently investigating the issue.
Posted in Instructional Technologies, Lecture Capture
[RESOLVED] Issues with some services and single-sign on (SSO)
** UPDATE **
All services are operating normally at this time.
*************************************
We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
[RESOLVED] Slowness with some services
** UPDATE **
All services are operating normally at this time.
*************************************
We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.
We apologize for the inconvenience.
OIT
[RESOLVED]Password change/reset delays
Status: 6/21/17 6:45PM
The password change/reset delays have been resolved and are back to functioning as normal.
We appreciate your patience and support.
OIT
————————————————————
Status: 6/21/17 5:30PM
Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.
We appreciate your patience.
OIT
_________________________________________________________________________________
Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT