The Single Sign On system will be adjusted at 9 pm September 15th to improve reliability. During the adjustment users may experience a brief period of 1 – 2 minutes when authentication errors may fail.
9 pm Single Sign On Maintenance
[RESOLVED] Login issues
**ISSUE RESOLVED**
The login issue has been resolved and you should be able to login to all systems at this time.
Thank you for your patience while we addressed the problem.
OIT
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We are currently experiencing login issues. This impacts, but is not limited to, Banner, Workday, MyFAU, Networkregistration, eGrades, and EZProxy.
Our team are working to resolve this issue as soon as possible.
We apologize for the inconvenience this may cause.
OIT
[RESOLVED]TutorTrac is Unavailable
TutorTrac is unavailable. There is currently no ETA but will update this status as we get more information.
[Resolved] TutorTrac Currently Unavailable
TutorTrac is currently experiencing problems and periodically becoming unavailable. We are working with the vendor to have it resolved as soon as possible.
Authentication System Maintenance
The single sign-on authentication system will be partially unavailable from 3:00 am to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.
University Form Server Update
The Univesity form server (Frevvo) will be offline from 5 am to 6 am Wednesday August 16, 2017 for maintenance. Please report any issues during or after this time to https://helpdesk.fau.edu/.
[RESOLVED] Mediasite Unavailable
The vendor has resolved the issue with the hosting environment and service has been restored.
Posted in Instructional Technologies, Lecture Capture
Mediasite Unavailable
All Mediasite services are currently unavailable due to an outage affecting the cloud service provider. OIT is in contact with the Vendor as they work towards a resolution.
On Saturday, August 12th at approximately 05:00 CDT the Mediasite Video Cloud services serving primarily our North America customers experienced a technical issue that has caused a persistent outage. The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable.
We are working with our vendors to restore services as quickly as possible
OIT will provide updates as they are made available.
Posted in Instructional Technologies, Lecture Capture
[RESOLVED] Canvas Currently Unavailable
Update 12:20 PM est – Canvas is now fully operational. This issue is now resolved.
Canvas is currently unavailable. Instructure is currently investigating the issue.
Per Instructure:
Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may cause. For updates please visit http://status.instructure.com/.
Aug 10, 09:48 MDT
Complete: Single Sign On Maintenance
The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.