The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).
[Complete] Single Sign On Upgrade
Sign in Issues with Mediasite
Some users are experiencing difficulty accessing Mediasite. OIT is aware of the problem and is currently investigating the issue.
Posted in Instructional Technologies, Lecture Capture
[RESOLVED] Issues with some services and single-sign on (SSO)
** UPDATE **
All services are operating normally at this time.
*************************************
We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
[RESOLVED] Slowness with some services
** UPDATE **
All services are operating normally at this time.
*************************************
We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.
We apologize for the inconvenience.
OIT
[RESOLVED]Password change/reset delays
Status: 6/21/17 6:45PM
The password change/reset delays have been resolved and are back to functioning as normal.
We appreciate your patience and support.
OIT
————————————————————
Status: 6/21/17 5:30PM
Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.
We appreciate your patience.
OIT
_________________________________________________________________________________
Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT
[Complete] Mediasite Upgrade
The upgrade to the Mediasite system has been completed
Posted in Lecture Capture
Mediasite Upgrade Notice
Sonic Foundry will be performing planned server upgrades on Saturday, June 17, beginning at 12:01 am CST and ending at 4:00 am CST. Access to Mediasite may become unavailable for brief periods during the maintenance window.
During this maintenance Mediasite will be upgraded to version 7.0.30.
Browsers are phasing out support for plug-ins like Flash and Silverlight. Since previous versions of Mediasite relied on these plug-ins, video playback may be affected for many. Mediasite 7.0.30 addresses this.
Posted in Lecture Capture
Complete: Single Sign On (SSO) maintenance
The Single Sign On (SSO) maintenance has been completed successfully and Single Sign On is now online.
[RESOLVED] – Single-Sign On issues
**** UPDATE 8:46AM *****
The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.
We thank you for your patience during this time.
OIT
*************************************************************************************************************
We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.
We apologize for the inconvenience this may cause.
OIT
[resolved] eGrades Submission Currently Unavailable
UPDATE: The issue has been resolved.
Instructors trying to submit their final grades using Blackboard Banner Grade Submission and Canvas Grade Submission will get an error when trying to submit their grades.
Instructors SHOULD NOT submit their grades through the Learning Management System at this time.
OIT is actively working to resolve the issue.
Posted in Instructional Technologies