Some users are experiencing difficulty accessing Mediasite. OIT is aware of the problem and is currently investigating the issue.
[RESOLVED] Issues with some services and single-sign on (SSO)
** UPDATE **
All services are operating normally at this time.
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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
[RESOLVED] Slowness with some services
** UPDATE **
All services are operating normally at this time.
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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.
We apologize for the inconvenience.
OIT
[RESOLVED]Password change/reset delays
Status: 6/21/17 6:45PM
The password change/reset delays have been resolved and are back to functioning as normal.
We appreciate your patience and support.
OIT
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Status: 6/21/17 5:30PM
Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.
We appreciate your patience.
OIT
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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT
[Complete] Mediasite Upgrade
The upgrade to the Mediasite system has been completed
Posted in Lecture Capture
Mediasite Upgrade Notice
Sonic Foundry will be performing planned server upgrades on Saturday, June 17, beginning at 12:01 am CST and ending at 4:00 am CST. Access to Mediasite may become unavailable for brief periods during the maintenance window.
During this maintenance Mediasite will be upgraded to version 7.0.30.
Browsers are phasing out support for plug-ins like Flash and Silverlight. Since previous versions of Mediasite relied on these plug-ins, video playback may be affected for many. Mediasite 7.0.30 addresses this.
Posted in Lecture Capture
Complete: Single Sign On (SSO) maintenance
The Single Sign On (SSO) maintenance has been completed successfully and Single Sign On is now online.
[RESOLVED] – Single-Sign On issues
**** UPDATE 8:46AM *****
The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.
We thank you for your patience during this time.
OIT
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We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.
We apologize for the inconvenience this may cause.
OIT
[resolved] eGrades Submission Currently Unavailable
UPDATE: The issue has been resolved.
Instructors trying to submit their final grades using Blackboard Banner Grade Submission and Canvas Grade Submission will get an error when trying to submit their grades.
Instructors SHOULD NOT submit their grades through the Learning Management System at this time.
OIT is actively working to resolve the issue.
Posted in Instructional Technologies
OIT Systems Maintenance, Thurs. April 13 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 4/13/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Migration of servers ds0p/ds1p from old BigIP to the new BigIP
When: 5:00AM – 6:00AM
Affected services: We expect that there might be ldap disruptions for 1 minute during the move.
Affected systems: This will likely affect any systems using ds0p and ds1p for ldap lookups.
Description of maintenance: We are continuing the move of servers from the older BigIP load balancer hardware to the new ones. This move will be for the backend servers that support ldap and changing the IP for ds0p and ds1p.
User impact: Some services that use ldap may not function during the downtime (1-5 minutes)
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Upgrade to the deployment and Windows client management server (SCCM)
When: 5:00AM – 6:00AM
Affected services: All OS/application/windows update deplyoments from boc22sccm
Affected systems: boc22sccm
Description of maintenance: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1702. SCCM clients may update to version 1702 over the next week.
User impact: All OS/application/windows update deplyoments from boc22sccm will be unavailable during the upgrade
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Ironport Upgrade to v10.0.1
When: 4:00AM – 6:00AM
Affected services: Various email exchanges that cross the ironports, mostly incoming from the outside, but also emails that cross from gmail to office 365, vice versa, list email and possibly others. Internal Office365 to Office365 and internal Gmail to Gmail would not be affected.
Affected systems: bertx, berty, ironportnw2
Description of maintenance: We are upgrading the incoming email spam protection servers to a newer version to fix bugs and gain new features
User impact: None significantly as each server will be done separately while the other two servers will pick up the email communication.
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Multiple systems down for upgrade
When: 3:00AM – 4:00AM
Affected services: Undergrad app, Blackboard, SCCM, OARS, FileLocker, Labs servers, Gitlab, Lists, Papercut, SharePoint onprem, Malware bytes
Affected systems: ugapp1, bbm1, boc22sccm, boc22oars, filelocker1, ls-snap, ls-osd, gitlab, boc22mbes, boc22spwfe1, boc22spapp1, lists, boc22pcprt01, ls-medmodel, filelocker2
Description of maintenance: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs
User impact: The services listed above may be unavailable for a few minutes during the window
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Windows authentication system migration
When: 3:00AM – 7:00AM
Affected services: AD authentication
Affected systems: davdcfau01, davdcirm01, bocdcfau01
Description of maintenance: OIT will be migrating an AD domain controller to server 2016
User impact: No end-user impact is expected
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Encryption method changing on secure fileserver
When: 3:00AM – 7:00AM
Affected services: ANDISEC
Affected systems: ANDISEC
Description of maintenance: OIT will be removing the IPSEC requirement for connecting to andisec and enforcing SMB encryption
User impact: Fileshares on andisec will be unavailable for about 10 minutes during the window
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Upgrade vWorkspace for BHRIC
When: 3:00AM – 6:00AM
Affected services: vWorkspace for the BHRIC VDI environment
Affected systems: boc22-s-vws01, jup17-s-vws01, boc22-s-sa, jup17-s-sa, boc22-s-vws-web, jup17-s-vws-web, boc22-s-hy1, boc22-s-hy2, boc22-s-hy3, boc22-s-hy3, boc22-s-hy4
Description of maintenance: Upgrading Quest vWorkspace from 8.6.1 to 8.6.3
User impact: End users will not have their deployed applications (SAS, eClinical Works) and desktops. The web gateway will also be down.
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Banner General 8.8.6 – 8.9.0 upgrades and patches
When: 3:00AM – 7:00AM
Affected services: Banner will be unavailable during installation but that effect should be minimized by installing the upgrades/patches during the maintenance window.
Affected systems: Banner 8 General module
Description of maintenance: These Banner 8 upgrades and patch releases represent the basic infrastructure of the Banner system and are required to promote all of the remaining Banner 8 modules and Banner XE Administrative pages into production
User impact: None expected
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Banner XE Admin Common 9.3.2.4/9.3.3.4 administrative pages
When: 3:00AM – 7:00AM
Affected services: Banner
Affected systems: Banner
Description of maintenance: These two upgrades are required as the initial support of the Banner XE system administrative pages which will be in place of the Banner 8 system forms. Admin Common must be in place before the other pages can be deployed
User impact: None expected
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Banner XE Financial Aid 9.3.1.2 administrative pages
When: 3:00AM – 7:00AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: This upgrade represents the new front end system for Financial Aid in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: None expected
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Banner XE General 9.3.2.1 administrative pages
When: 3:00AM – 7:00AM
Affected services: The Banner General module will be unavailable during installation
Affected systems: The Banner General module will be unavailable during installation
Description of maintenance: This upgrade rperesents the new frontend system for the General module in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: Minimal user downtime is expected
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