Mediasite Upgrade Notice

Sonic Foundry will be performing planned server upgrades on Saturday, June 17, beginning at 12:01 am CST and ending at 4:00 am CST. Access to Mediasite may become unavailable for brief periods during the maintenance window.

During this maintenance Mediasite will be upgraded to version 7.0.30.

Browsers are phasing out support for plug-ins like Flash and Silverlight. Since previous versions of Mediasite relied on these plug-ins, video playback may be affected for many. Mediasite 7.0.30 addresses this.

Posted in Lecture Capture

Complete: Single Sign On (SSO) maintenance

The Single Sign On (SSO) maintenance has been completed successfully and Single Sign On is now online.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[RESOLVED] – Single-Sign On issues

**** UPDATE 8:46AM *****

The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.

We thank you for your patience during this time.

OIT

 

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We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[resolved] eGrades Submission Currently Unavailable

UPDATE: The issue has been resolved.

Instructors trying to submit their final grades using Blackboard Banner Grade Submission and Canvas Grade Submission will get an error when trying to submit their grades.

Instructors SHOULD NOT submit their grades through the Learning Management System at this time.

OIT is actively working to resolve the issue.

 

 

Posted in Instructional Technologies

OIT Systems Maintenance, Thurs. April 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 4/13/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Migration of servers ds0p/ds1p from old BigIP to the new BigIP
When:  5:00AM – 6:00AM
Affected services:  We expect that there might be ldap disruptions for 1 minute during the move.
Affected systems:  This will likely affect any systems using ds0p and ds1p for ldap lookups.
Description of maintenance: We are continuing the move of servers from the older BigIP load balancer hardware to the new ones.  This move will be for the backend servers that support ldap and changing the IP for ds0p and ds1p.
User impact:  Some services that use ldap may not function during the downtime (1-5 minutes)​

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Upgrade to the deployment and Windows client management server (SCCM)
When:  5:00AM – 6:00AM
Affected services:  All OS/application/windows update deplyoments from boc22sccm​​
Affected systems:  boc22sccm​
Description of maintenance: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1702​. SCCM clients may update to version 1702 over the next week.​​
User impact:  All OS/application/windows update deplyoments from boc22sccm will be unavailable during the upgrade​​

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Ironport Upgrade to v10.0.1
When:  4:00AM – 6:00AM
Affected services:  Various email exchanges that cross the ironports, mostly incoming from the outside, but also emails that cross from gmail to office 365, vice versa, list email and possibly others. Internal Office365 to Office365 and internal Gmail to Gmail would not be affected.
Affected systems:   bertx, berty, ironportnw2​
Description of maintenance:  We are upgrading the incoming email spam protection servers to a newer version to fix bugs and gain new features
User impact: None​ significantly as each server will be done separately while the other two servers will pick up the email communication.

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Multiple systems down for upgrade
When: 3:00AM – 4:00AM
Affected services:  Undergrad app, Blackboard, SCCM, OARS, FileLocker, Labs servers, Gitlab, Lists, Papercut, SharePoint onprem, Malware bytes​
Affected systems:  ugapp1, bbm1, boc22sccm, boc22oars, filelocker1, ls-snap, ls-osd, gitlab, boc22mbes, boc22spwfe1, boc22spapp1, lists, boc22pcprt01, ls-medmodel, filelocker2
Description of maintenance:  OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs​
User impact:  The services listed above may be unavailable for a few minutes during the window

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Windows authentication system migration
When:  3:00AM – 7:00AM
Affected services:  AD authentication​​
Affected systems:  davdcfau01, davdcirm01, bocdcfau01
Description of maintenance:  OIT will be migrating an AD domain controller to server 2016​​
User impact:  No end-user impact is expected​​

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Encryption method changing on secure fileserver
When:  3:00AM – 7:00AM
Affected services:  ANDISEC
Affected systems: ANDISEC
Description of maintenance:  OIT will be removing the IPSEC requirement for connecting to andisec and enforcing SMB encryption​
User impact:  Fileshares on andisec will be unavailable for about 10 minutes during the window​

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Upgrade vWorkspace for BHRIC
When:  3:00AM – 6:00AM
Affected services:  vWorkspace for the BHRIC VDI environment​
Affected systems: boc22-s-vws01, jup17-s-vws01, boc22-s-sa, jup17-s-sa, boc22-s-vws-web, jup17-s-vws-web​, boc22-s-hy1, boc22-s-hy2, boc22-s-hy3, boc22-s-hy3, boc22-s-hy4
Description of maintenance:  ​Upgrading Quest vWorkspace from 8.6.1 to 8.6.3
User impact:  ​End users will not have their deployed applications (SAS, eClinical Works) and desktops. The web gateway will also be down.​

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Banner General 8.8.6 – 8.9.0 upgrades and patches
When:  3:00AM – 7:00AM
Affected services:  Banner will be unavailable during installation but that effect should be minimized by installing the upgrades/patches during the maintenance window.
Affected systems:  ​Banner 8 General module
Description of maintenance:  ​These Banner 8 upgrades and patch releases represent the basic infrastructure of the Banner system and are required to promote all of the remaining Banner 8 modules and Banner XE Administrative pages into production
User impact:  None expected

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Banner XE Admin Common 9.3.2.4/9.3.3.4 administrative pages
When:  3:00AM – 7:00AM
Affected services:  ​Banner
Affected systems:  Banner
Description of maintenance: ​These two upgrades are required as the initial support of the Banner XE system administrative pages which will be in place of the Banner 8 system forms. Admin Common must be in place before the other pages can be deployed
User impact:  None expected

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Banner XE Financial Aid 9.3.1.2 administrative pages
When:  3:00AM – 7:00AM
Affected services:  Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: This upgrade represents the new front end system for Financial Aid in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: None expected

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Banner XE General 9.3.2.1 administrative pages
When:  3:00AM – 7:00AM
Affected services:  ​The Banner General module will be unavailable during installation
Affected systems:  ​​The Banner General module will be unavailable during installation
Description of maintenance:  ​This upgrade rperesents the new frontend system for the General module in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: ​Minimal user downtime is expected

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Posted in Banner and Admin Systems, Email, Instructional Technologies, Systems

OIT Systems Maintenance, Thurs. Feb 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/16/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Migration of authentication system supporting Office 365
When: 3:00AM – 6:00AM
Affected services: Sign-on to all Office 365 services. Sign-on to College of  Business websites​
Affected systems: boc22adfsp, boc22adfs, nwadfsp, nwadfs​
Description of maintenance: OIT will be migrating the ADFS 2.1 farm to ADFS 3.0​
User impact: Sign-on to Office 365 services may be intermittent during the window​

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Migrate CoE SharePoint Sites to Office 365
When: 4:00AM – 5:00AM
Affected services: CoE site collection and any other subsites – https://sharepoint.fau.edu/coe/
Affected systems: SharePoint
Description of maintenance: ​We will be completing the migration of the College of Education’s SharePoint site to Office 365.
User impact: Users will need to update any bookmarks, saved links, and any calendars that point to https://sharepoint.fau.edu/coe/

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Migration of sharepoint from old bigip to the new bigip
When: 6:00AM – 7:00AM
Affected services: sharepoint.fau.edu​
Affected systems: sharepoint​
Description of maintenance: We are continuing the move of servers from older bigip load balancer hardware to the new ones.  This move will be for the backend servers that support sharepoint
User impact: SharePoint may be unavailable for 5 minutes while DNS is updated​

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Migration of tms (video bridge) from old bigip to the new bigip
When: 6:00AM – 7:00AM
Affected services: Tms and Tmsbridge​
Affected systems: tms.fau.edu, tmsbridge.fau.edu​
Description of maintenance: ​We are continuing the move of servers from older bigip load balancer hardware to the new ones.  This move will be for the backend servers that support video bridge​
User impact: Users may not be able to connect to tmsbridge​

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Posted in Email, Instructional Technologies, Systems

[RESOLVED] Echo360 playback

The Echo360 web server was restarted and video playback is now stable.

Posted in Lecture Capture

Echo360 playback unavailable

Playback of Echo360 videos may intermittently be unavailable and report an error.  OIT is aware of the situation and working on a resolution.

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Posted in Instructional Technologies, Lecture Capture

Do Not Open Phishing Email with subject line “Important announcement from President John Kelly”

If you received an email that appears to come from President John Kelly with subject line “Important announcement from President John Kelly” do not open and please delete this email immediately. This is a phishing email.

If you already opened the attached document contact the OIT Help Desk at 561.297.3999 for further assistance.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Resolved] Echo360 Maintenance Complete

The maintenance on the Echo360 system is complete, and videos are now available for viewing.

Posted in Instructional Technologies, Lecture Capture