Zoom has resolved the issue, and the older recordings are now processing successfully.
Zoom: Multiple Services
Zoom has identified service degradation over multiple services and is working on a resolution.
Posted in Canvas / LMS, Video Conferencing
Zoom Cloud Recording Processing Delays
Zoom is currently investigating Cloud Recording Processing Delays
Posted in Video Conferencing
[Resolved] Zoom Canvas Integration Errors
UPDATE: This is resolved. The integration is back to normal operation.
Users are experiencing errors when trying to load the Zoom Canvas integration in their courses. We will be updating this post as we receive updates on this issue.
In the meantime, meeting hosts can copy the join URL for their upcoming meetings and share them via email, announcements, etc. To do so:
- Go to https://fau-edu.zoom.us and click the Sign In button.
- If prompted, sign in with your FAU credentials.
- Click the Meetings button in the navigation menu on the left.
- Click the title of your upcoming meeting.
- Click the copy button for the Invite Link (screenshot below):
- Paste the link in a message/announcement to the attendees/students that need to attend.
Once sent, your attendees will be able to join your meeting by opening the link. As the host you can start the meeting by clicking the Start button on the page where you copied the link.
[Resolved] Issue with multiple Zoom Services
Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.
Posted in Canvas / LMS, Video Conferencing
[Resolved] Zoom -> Mediasite Imports
The Zoom to Mediasite import tool has been repaired and is now importing designated Zoom recordings in to Mediasite. OIT is continuing to monitor the tool for stability.
Please note that only Zoom recordings made on or after May 1st will be imported. Failed recordings made before this date will need to be manually transferred by downloading from Zoom and uploading into MyMediasite.
Zoom -> Mediasite Imports offline
Currently Zoom recordings designated for import to Mediasite are not being imported. OIT is aware and is investigating the problem with the vendor.
Recordings can still be uploaded manually in the web interface.
[RESOLVED] Zoom recording import to Mediasite issue
Zoom imports to Mediasite have resumed.
Zoom recording import to Mediasite issue
Currently, recordings made in zoom and configured for import to Mediasite are not being imported. OIT is working with the vendor to investigate and remedy this issue.
Manual upload via My Mediasite is still available.
New Minimum Zoom Version
We want to inform you that the minimum Zoom Version supported will be 5.13.5. If your client does not update automatically, please download and install the latest updates to your Zoom desktop client. In addition, Zoom will no longer support clients below 5.13.5 on November 4th, 2023.
For instructions on how to update the Zoom client, check out Zoom’s video documentation.
3 Ways to update your Zoom Client
- Open the Zoom client and click Update from the notification banner.
- From your profile, click Check for Updates.
- Go to zoom.us/download for updates.