[RESOLVED] Zoom Maintenance

The issue affecting Zoom health accounts has been resolved. Health users should now be able to view all their meetings, including recently scheduled and past meetings.

Thank you for your patience as we worked to restore full functionality.

Update 12/17/2025 @ 9:30 pm: Update on Zoom Health Accounts

Users with @health.fau.edu email addresses should now be able to view all meetings they have personally scheduled, as well as any past meetings.

Please note: Meetings where health users are listed as alternative hosts or have scheduling privileges may take additional time to fully propagate and display correctly. These updates are currently processing gradually, so access will improve over time.

We will provide another status update by 10:00 AM tomorrow.

Thank you for your patience as we complete this process.

OIT will be performing maintenance on Zoom tonight 12/17/2025 from 8:00 PM to 10:00 PM to resolve an issue affecting health accounts.

During this time, users with @health.fau.edu email addresses may experience limited functionality, including not being able to view past meetings or see upcoming meetings.

All other accounts will not be impacted.

We appreciate your patience as we work to ensure Zoom services run smoothly.

Posted in Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Video Conferencing

[RESOLVED] Zoom Cloud Recording Processing Delays

Zoom has resolved the issue, and the older recordings are now processing successfully.

Posted in Video Conferencing

Zoom: Multiple Services

Zoom has identified service degradation over multiple services and is working on a resolution.

Posted in Canvas / LMS, Video Conferencing

Zoom Cloud Recording Processing Delays

Zoom is currently investigating Cloud Recording Processing Delays

Posted in Video Conferencing

[Resolved] Zoom Canvas Integration Errors

UPDATE: This is resolved. The integration is back to normal operation.

Users are experiencing errors when trying to load the Zoom Canvas integration in their courses. We will be updating this post as we receive updates on this issue.

In the meantime, meeting hosts can copy the join URL for their upcoming meetings and share them via email, announcements, etc. To do so:

  1. Go to https://fau-edu.zoom.us and click the Sign In button.
  2. If prompted, sign in with your FAU credentials.
  3. Click the Meetings button in the navigation menu on the left.
  4. Click the title of your upcoming meeting.
  5. Click the copy button for the Invite Link (screenshot below):
  1. Paste the link in a message/announcement to the attendees/students that need to attend.

Once sent, your attendees will be able to join your meeting by opening the link. As the host you can start the meeting by clicking the Start button on the page where you copied the link.

Posted in Canvas / LMS, Educational Technologies, Video Conferencing

[Resolved] Issue with multiple Zoom Services

Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Zoom -> Mediasite Imports

The Zoom to Mediasite import tool has been repaired and is now importing designated Zoom recordings in to Mediasite. OIT is continuing to monitor the tool for stability.

Please note that only Zoom recordings made on or after May 1st will be imported. Failed recordings made before this date will need to be manually transferred by downloading from Zoom and uploading into MyMediasite.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Zoom -> Mediasite Imports offline

Currently Zoom recordings designated for import to Mediasite are not being imported. OIT is aware and is investigating the problem with the vendor.

Recordings can still be uploaded manually in the web interface.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

[RESOLVED] Zoom recording import to Mediasite issue

Zoom imports to Mediasite have resumed.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Zoom recording import to Mediasite issue

Currently, recordings made in zoom and configured for import to Mediasite are not being imported. OIT is working with the vendor to investigate and remedy this issue.

Manual upload via My Mediasite is still available.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing