Zoom identified reports of users being unable to access Zoom Web Portal and Client.
This incident has been resolved.
[Resolved] [Zoom] Subset of users unable to access Zoom Web Portal and Client
Minimum Zoom Client Version for Fall 2022
Scheduled End-of-life for Clients Below 5.3.0 (8/6/2022)
On August 6, 2022, Zoom will be retiring significantly older client versions for Zoom Client for Meetings, Zoom Rooms, Zoom Phone, Virtual Room Connector, SDK, and VDI to address a security vulnerability. Please find the full list of products and versions in the table below. After August 6, 2022, users will not be able to log in or join meetings from versions below 5.3.0 (originally released in September 2020). As always, we highly recommend you regularly download and update to the latest version of Zoom software to take advantage of all our latest security and functionality features.
The Zoom products that have a new minimum version required as of 8/6/2022 include:
– Zoom Client: Windows, macOS, Linux, iOS, Android, Intune and Blackberry (5.3.0)
– Zoom Rooms and Zoom Room Controller (5.3.0)
– Zoom Phone Appliances (5.3.0)
– VDI Client and VDI Plug-in (3.2.0 (5.3.45604.0927))
– Virtual Room Connector (Platform-VRC-EP-20220415)
– Meeting SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version/73259)
– Win : 5.4.54524.1229 (2020-12-29)
– MacOS : 5.4.54528.1230
– IOS :5.4.54520.1229
– Android : 5.4.3.603
– Video SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version-important/73261)
– Windows, macOS, iOS, Android (1.0.2)
Chrome OS app, Outlook Plugin, and Browser Scheduler Extensions for Chrome and Firefox are not affected by this.
Start Time: Aug. 6, 18:00 PDT
Estimated Duration: 5 Hours
Components Affected:
- Zoom Meeting – Zoom Meetings
- Zoom Video Webinars- Zoom Video Webinar
- Zoom Chat – Chat
- Zoom Room – Zoom Room
Network Maintenance: July 21 5-6am
As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.
[Resolved] Zoom Login Issues
Zoom has resolved the issue causing a subset of users to be unable to access to Zoom Web Portal.
Posted in Canvas / LMS, Video Conferencing
Classroom PC Zoom Issues
When using the in-room computers in Boca classrooms, some instructors may experience a Zoom issue that causes their session to end prematurely.
*This is not affecting all users/classrooms.* We have identified the issue and are working towards a resolution.
If you are in a physical classroom and experience any issues with Zoom, please report the problem to the AV Support team via the phone number listed in the classroom or by submitting one of the Help Desk requests linked here. Then, try a temporary workaround by either restarting your computer and disabling Zoom’s “hardware acceleration” settings OR by using Webex or Microsoft Teams.
Posted in Instructional Technologies, Video Conferencing
[Resolved] Forms Server Offline
09/18/2021 10:00 PM: The University forms server (Frevvo) has been restored to service. Form developers, please check your emails for more details.
09/18/2021 08:20 PM: The University forms server (Frevvo) has experienced an error and is currently offline. We have identified the problem and are performing emergency maintenance to resolve the issue. We will update this when the problem is resolved.
This has impacted the University Admissions applications for Undergraduate Admissions, College of Business Graduate Programs Admissions Application, Non-Degree Admissions Application, and numerous other forms and workflows.
[Resolved] Zoom – Issues Starting and Joining Meetings
Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings and Webinars.
Posted in Canvas / LMS, Video Conferencing
Zoom – Issues Starting and Joining Meetings
Zoom has received reports of users being unable to start and join Zoom Meetings and Webinars. They are currently investigating and will provide updates as they have them.
Posted in Canvas / LMS, Video Conferencing
OIT Systems Maintenance, Thurs. May 6 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/06/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Student advising system maintenance
Description of change: OIT will be performing maintenance on the student advising system.
Downtime window start 5/6/2021 5:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: Student Advising system
Expected End-user impact: During this time, students and advisors may be unable to access details about their appointments or status.
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Server Maintenance
Description of change: OIT will be applying updates to our videoconferencing services
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: Cisco meeting and videoconferencing services.
Expected End-user impact: Services will be unavailable during the maintenance window.
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Windows configuration and deployment system upgrade
Description of change
The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Expected End-user impact: All OS deployments, app installs, windows updates from SCCM will be unavailable during the window
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OIT Systems Maintenance, Thurs. April 8 from 12:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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WebEx and Single Sign-on Maintenance
Downtime window start: 4/8/2021 6:30 AM
Downtime window end: 4/8/2021 7:00 AM
Affected services: WebEx and Single sign-on (SSO)
Expected End-user impact: The SSO services will be restarted one server at a time so users may experience session errors during this time. WebEx sign-on may experience sign-on issue during this time while the certificate is swapped out.
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Student Advising System
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 12:30 AM
Affected services: Student Advising System
Expected End-user impact: No user impact is anticipated
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Banner Maintenance
Downtime window start: 4/8/2021 3:00 AM
Downtime window end: 4/8/2021 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: No user impact is anticipated
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BHRIC VDI Maintenance
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 2:00 AM
Affected services: BHRIC VMware VDI, https://vhealth.fau.edu , https://vhealthon.fau.edu
Expected End-user impact: User may experience loss of connectivity to the BHRIC VDI.
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