We are currently investigating intermittent Wi-Fi issues and working to resolve as soon as possible. We will update this status as we have more information.
[Resolved]Telecom issue 1/5/26
We are exeperiencing a telecom issue with our line provider, local team is engaged and working to resolve.
Posted in Network and Telecom, Uncategorized
Microsoft Services Disruption
Microsoft is currently experiencing issues with multiple services including some office applications and online portals. We do not currently have an ETA for service restoration but will post updates when the issues are resolved.
[COMPLETED]Network Maintenance – October 2nd from 12:00 a.m. until 3:00 a.m.
The network maintenance scheduled for this morning has been completed.
Posted in Network and Telecom
[Resolved] Errors Accessing Microsoft Services
2025/10/01 @ 10:00 am – We determined this was caused by a security policy affecting a very limited number of users. The policy has been adjusted to prevent the issue.
2025/10/01 @9:45 am – As of this morning, a limited number of users are experiencing issues logging into some Microsoft Services. We are investigating the problem and request that anyone who receives a “You can’t get there from here” message contact the Help Desk.
Example:
Microsoft Entra MFA / Microsoft Authenticator replacing Duo
Starting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications.
What’s Happening:
- Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU Services.
- After enrolling, Entra MFA will be activated for all Microsoft apps (Outlook, Teams, Office 365, etc.). Duo will remain for non-Microsoft logins until we fully transition in the next few months.
What You Need to Know:
- You can choose from:
- Microsoft Authenticator app (recommended)
- Hardware token (e.g., YubiKey)
- SMS text message
- Additional options coming soon
For setup instructions, visit:
Thank you for your cooperation as we enhance account security across the university.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday and Thursday, 9/17/2025 – 9/18/2025 from 9:00 PM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Owlforms update
OIT will be performing upgrades for Owlforms on Thursday Sept 18th from 8am to 9am.
Scheduled Time: Thursday, September 18, 2025 at 08:00 AM to 09:00 AM
Impacted Services: Owlforms
End User Impact: Staff
Cisco Voice Cluster Upgrade
The Cisco voice cluster will be upgraded over the following two weeks.
Scheduled Time: Wednesday, September 17, 2025 at 09:00 PM to 11:00 PM
Impacted Services: Cisco phones
End User Impact: Users will be unable to use their Cisco phones at certain points during the upgrade.
[RESOLVED]Cisco Finesse Call Centers Unavailable
Cisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible.
We apologize for the inconvenience.
OIT
[Resolved] Ft. Lauderdale campus network outage
We are currently experiencing a network outage on the FAU Ft. Lauderdale campus. We are working to resolve the issue as soon as possible.
Posted in Network and Telecom
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thur 7/24/2025 from 3:00AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
- Server Maintenance
- Description: OIT will be performing server maintenance.
- Date and Time: July 24, 2025, from 4:00 AM to 4:30 AM.
- Impacted Services: assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu.
- End User Impact: No end user impact is expected as these are incremental security updates.
- TLS Certificate Replacements for VPN
- Description: OIT will be replacing the TLS certificates used for VPN services.
- Date and Time: July 24, 2025, from 7:00 AM to 8:00 AM.
- Impacted Services: VPN and HTTPS web services.
- End User Impact: No end user impact is expected. There is a small chance that a user’s connection will drop if they are logging into the VPN at the moment the certificate is replaced.
- Update to Civics Literacy Process
- Description: Update to Civics Literacy Process.
- Date and Time: July 24, 2025, from 3:00 AM to 8:00 AM.
- Impacted Services: Banner.
- End User Impact: Students may be affected