OIT Systems Maintenance, Thurs. July 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/01/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Voice Server Maintenance
Description of change: OIT will be performing maintenance on the voice servers between 9:00 PM on June 30th to 2:00 AM July 1st. Phones may have brief connectivity issues.
Downtime window start 6/30/2021 9:00 PM
Downtime window end 7/1/2021 12:00 AM
Affected services: Cisco phones
Expected End-user impact: Cisco Phones will experience a brief 30 second outage during the maintenance window.

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Server Maintenance
Description of change: OIT will be performing maintenance on its spam filters on July 1st between 3am and 4am. Mail delivery may be impacted during this window.
Downtime window start 7/1/2021 3:00 AM
Downtime window end 7/1/2021 4:00 AM
Affected services: Inbound email for fau.edu, outbound email via smtp.fau.edu
Expected End-user impact: Sending email using smtp.fau.edu during the maintenance window may fail.

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AppWorx Upgrade
Description of change: The AppWorx automation application will be upgraded from version 9.1.3 to version 9.3.5.
Downtime window start 7/1/2021 3:00 AM
Downtime window end 7/1/2021 6:00 AM
Affected services: None expected since this is being done during our maintenance window.
Expected End-user impact: No end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[Resolved] REDCap and Student Health Services Servers

The storage system supporting the Bio Medical Information Core rebooted or became unavailable at ~11:30 am.

Several servers and services failed during this time resulting in a loss of service. We are investigating the problem and recovering the servers that are offline.

This issue has been resolved, and we are investigating adjustments to the BHRIC network which will prevent it in the future.

Posted in Network and Telecom, Research Computing

[NETWORK MAINTENANCE] All Campuses – Thursday June 17th from 4:30 a.m. – 7:00 a.m.

OIT will be performing network maintenance on Thursday June 17th. from 4:30 a.m. until 7:00 a.m. During this time, connectivity to and from the internet on all campuses, and services on the Boca Raton and Jupiter campuses will be intermittently unavailable.

Posted in Network and Telecom

Network maintenance June the 5th at 10:00 pm

The Networking department will be performing emergency maintenance beginning at 10:00 pm on Saturday, June the 5th. Maintenance should be completed by 1:00 am on June the 6th. During the maintenance window, Internet traffic will be automatically rerouted.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Posted in Network and Telecom

[UNEXPECTED NETWORK DISRUPTION] Friday June 4th from 2:41 p.m. to 2:50 p.m.

The Boca Raton campus experienced a series of brief unexpected network disruptions between 2:40 p.m. and 2:50 p.m. today. OIT is aware of the cause and all services are expected to be operating as normal at this time.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Jupiter and Boca Raton – Saturday June 5th from 12:00 a.m. until 3:00 a.m.

OIT will be performing maintenance on core network equipment on the Boca Raton and Jupiter campuses on Saturday June 5th from 12:00 a.m. until 3:00 a.m. During this time there will be a series of momentary disruptions to network traffic on the Jupiter and Boca Raton campuses. Connectivity to and from the internet as well as connectivity to campus network resources will be impacted during this maintenance window.

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. May 27 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/27/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Voice Server Maintenance
Description of change: OIT will be performing maintenance on voice servers between 10:00 P.M. on May 27th and 2:00 a.m. on May 28th. Remote phones may have connectivity issues during the maintenance.
Downtime window start: 5/27/2021 10:00 PM
Downtime window end: 5/28/2021 2:00 AM
Affected services: Phones and Phone Calls
Expected End-user impact: Remote Phones may experience 2-5 minute intermittent outages during the window. Phones on campus will experience one 30 second outage.

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Server Configuration Change
Description of change: OIT will be making a configuration change to some file servers at 3am. There is no expected end user impact.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 3:15 AM
Affected services: File shares on andisec
Expected End-user impact: After the configuration change users will only see files and folders they have access to on andisec.

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Server Upgrade
Description of change: OIT will be upgrading the operating system on two computer management servers between 3am and 7am.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: SCCM computer management
Expected End-user impact: During the upgrade, there may be possibly slow or failed application/OS deployments.

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Data Storage System Troubleshooting
Description of change: We are performing some troubleshooting to try to narrow down a non-critical problem that we have observed in one of our data storage systems.
Downtime window start: 5/27/2021 6:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: Data storage
Expected End-user impact: There is no end-user impact expected with this change.

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Voice Server Maintenance
Description of change: OIT will be upgrading the voice network.
Downtime window start: 5/27/2021 9:00 PM
Downtime window end: 5/27/2021 12:00 AM
Affected services: Phone Calls
Expected End-user impact: No end-user impact is expected with this change.

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Posted in Network and Telecom, Systems

Remote Desktop Connectivity Issues

We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.

OIT

Posted in Network and Telecom, Systems, Uncategorized

[Resolved] VoIP Telephone Outage in Bldgs 1, 2, and 3

The VoIP telephone issue in buildings 1, 2, and 3 has been resolved.

Thank you

Posted in Network and Telecom

VoIP Telephone Outage in Bldgs 1, 2, and 3

We are experiencing intermittent telephone outages in the following buildings: Bldg.1-Sanson Life Sciences, Bldg 2-General Classroom South and Bldg 3- Library. We are working to repair the issue as soon as possible. Thank you

Posted in Network and Telecom