OIT will be performing maintenance on core network equipment on the Boca Raton and Jupiter campuses on Saturday June 5th from 12:00 a.m. until 3:00 a.m. During this time there will be a series of momentary disruptions to network traffic on the Jupiter and Boca Raton campuses. Connectivity to and from the internet as well as connectivity to campus network resources will be impacted during this maintenance window.
[NETWORK MAINTENANCE] Jupiter and Boca Raton – Saturday June 5th from 12:00 a.m. until 3:00 a.m.
Posted in Network and Telecom, Systems
OIT Systems Maintenance, Thurs. May 27 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/27/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Voice Server Maintenance
Description of change: OIT will be performing maintenance on voice servers between 10:00 P.M. on May 27th and 2:00 a.m. on May 28th. Remote phones may have connectivity issues during the maintenance.
Downtime window start: 5/27/2021 10:00 PM
Downtime window end: 5/28/2021 2:00 AM
Affected services: Phones and Phone Calls
Expected End-user impact: Remote Phones may experience 2-5 minute intermittent outages during the window. Phones on campus will experience one 30 second outage.
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Server Configuration Change
Description of change: OIT will be making a configuration change to some file servers at 3am. There is no expected end user impact.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 3:15 AM
Affected services: File shares on andisec
Expected End-user impact: After the configuration change users will only see files and folders they have access to on andisec.
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Server Upgrade
Description of change: OIT will be upgrading the operating system on two computer management servers between 3am and 7am.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: SCCM computer management
Expected End-user impact: During the upgrade, there may be possibly slow or failed application/OS deployments.
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Data Storage System Troubleshooting
Description of change: We are performing some troubleshooting to try to narrow down a non-critical problem that we have observed in one of our data storage systems.
Downtime window start: 5/27/2021 6:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: Data storage
Expected End-user impact: There is no end-user impact expected with this change.
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Voice Server Maintenance
Description of change: OIT will be upgrading the voice network.
Downtime window start: 5/27/2021 9:00 PM
Downtime window end: 5/27/2021 12:00 AM
Affected services: Phone Calls
Expected End-user impact: No end-user impact is expected with this change.
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Posted in Network and Telecom, Systems
Remote Desktop Connectivity Issues
We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.
OIT
[Resolved] VoIP Telephone Outage in Bldgs 1, 2, and 3
The VoIP telephone issue in buildings 1, 2, and 3 has been resolved.
Thank you
Posted in Network and Telecom
VoIP Telephone Outage in Bldgs 1, 2, and 3
We are experiencing intermittent telephone outages in the following buildings: Bldg.1-Sanson Life Sciences, Bldg 2-General Classroom South and Bldg 3- Library. We are working to repair the issue as soon as possible. Thank you
Posted in Network and Telecom
[Resolved] Harbor Branch network outage
We are experiencing a network outage at the Harbor Branch campus. We are working with the circuit provider to determine the root cause of the outage.
Thank you
Posted in Network and Telecom
[COMPLETED] Campus VPN Maintenance
The campus VPN maintenance is now completed.
Campus VPN Maintenance – Today at 5:15 p.m.
OIT will be performing emergency maintenance on the campus VPN at 5:15 p.m. today. While the maintenance is underway, users will experience temporary disconnections and timeouts if they are using the VPN. We will post another announcement upon the conclusion of the maintenance.
Telecommunications maintenance – April 9 – 12
Communication Infrastructure will be performing emergency maintenance to the Telecommunications and Voice servers between 9:00 p.m. on Friday, April 9 and 3:00 a.m. on Saturday, April 10, 2021. Additional maintenance will take place between 9:00 p.m. on Sunday, April 11 and 1:00 a.m. on Monday, April 12, 2021.
During the maintenance window, there may be a 5 minute disruption to the campus voice, voicemail, and telephone networks.
If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
Posted in Network and Telecom
[COMPLETED][NETWORK MAINTENANCE] Boca Raton Campus March 21st from 12:00 a.m. until 2:00 a.m.
The network maintenance scheduled for this morning has been completed.
Posted in Network and Telecom