OIT Systems Maintenance, Thurs. March 11 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/11/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Downtime window start: 3/11/2021 6:00 AM
Downtime window end: 3/11/2021 6:15 AM
Affected services: FAU main webpage
Expected End-user impact: There is no end-user impact expected during the maintenance window.

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Modify indicator column to Identity Manager view
Downtime window start: 3/11/2021 3:00 AM
Downtime window end: 3/11/2021 5:00 AM
Affected services: Not Applicable
Expected End-user impact: There is no end-user impact

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Remote Voice Server Maintenance
Downtime window start: 3/11/2021 9:00 PM
Downtime window end: 3/12/2021 12:00 AM
Affected services: All Remote phones, call center users, and Jabber Services
Expected End-user impact: All remote desk phones and Jabber clients will lose connection for about 30 seconds during the upgrade. After the upgrade is completed all clients should automatically re-register.

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Posted in Network and Telecom, Systems

[Resolved] FAU experiencing internet issues

UPDATE: The issue has been resolved and users should be able to connect without issues now.

 

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FAU is currently experiencing internet  problems that may make it hard or slow to connect to systems and sites. It is being investigated and will post an update when we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[Completed] Network maintenance on March 4th at 12:01 am

The network maintenance scheduled for March the 4th has been completed.

Thank you

Posted in Network and Telecom

Network maintenance on March 4th at 12:01 am

OIT will be performing upgrades and enhancements to the FAU network beginning at 12:01 am on March the 4th.  During the maintenance window, Internet traffic will be automatically rerouted.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Posted in Network and Telecom

Intermittent connectivity issues

We are currently experiencing intermittent connectivity issues impacting VPN and remote desktop connections.

We are currently investigating the issue and will update this post as more information becomes available.

OIT

Posted in Network and Telecom

[Completed] Network maintenance on February 5 after 9:00 pm

The network maintenance scheduled for February 5 has been completed.

Thank you

Posted in Network and Telecom

Network maintenance on February 5 after 9:00 pm

OIT will be performing upgrades and enhancements to the FAU network between 9:00 p.m. on February 5 and 1:00 a.m. on February 6.  During the maintenance window, Internet traffic will be automatically rerouted.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Feb 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/04/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign-on Maintenance
Description of change: OIT will make changes needed to fix a filter.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: ​​Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.

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Voice Mail Server Maintenance
Description of change: ​OIT will be upgrading the software on the voicemail servers.
Downtime window start: 2/4/2021 9:00 PM
Downtime window end: 2/5/2021 12:00 AM
Affected services: ​Voice Mail and Voice Directory
Expected End-user impact: During this time, there will be approximately 1-2 minutes where callers will be unable to leave a voicemail or access the voice directory.

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Frevvo Production Server Update
Description of change: OIT will update Frevvo Forms Server to the newest version.
Downtime window start: 2/4/2021 5:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: ​Frevvo forms server, Admission Application Forms, COVID Attestation Form​
Expected End-user impact: During this time, ​University forms will be offline. Users should be directed to try to submit again after the maintenance window.

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Server Upgrade
Description of change: ​​OIT will be upgrading the operating system on 2 of its authentication servers.
Downtime window start: 2/4/2021 3:00 AM
Downtime window end: 2/4/2021 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, authentication to AD may be delayed. There might be intermittent authentication issues on the Jupiter campus.

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OnBase transcript solution: Eprint replacement
Description of change: OIT will implement an OnBase transcript solution to replace Eprint EDI transcripts
Downtime window start: 2/4/2021 12:00 AM
Downtime window end: 2/4/2021 12:00 AM
Affected services: ​OnBase
Expected End-user impact: During this time, no end-user impact is expected. ​This is a new solution in OnBase

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User Manager Maintenance
Description of change: OIT will be adding a new view/process to User Manager​ to control the manual deprovisioning​ of Health email accounts from Workday.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: ​User Manager – Used by Help Desk and admin staff
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[Completed] Network maintenance on Sunday January 31 at 11:00 pm

The network maintenance scheduled for January 31 has been completed.

Thank you

Posted in Network and Telecom

[Resolved] Network and Telephone outage at the Seatech campus

We are currently experiencing a problem with the network and telephone services on the Seatech campus. We are working to resolve the problem as soon as possible.

Thank you

Posted in Network and Telecom