Starting Monday, March 7, through Wednesday, March 9, 2016 between the hours of 9:00 pm and 6:00 am, the Communications Infrastructure team will begin upgrading the VoIP telephones at all campus locations. During this time the phones will require a fifteen-minute reboot after receiving the upgrade. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance. Thank you
Resolved” AT&T has repaired the Phone Cable and all services are back working properly.
“Resolved” AT&T has repaired the Phone Cable and all services are back working properly.
“Update” The expected resolution date is Monday 2/22/2016 no specific time on Monday has been given.
We are experiencing an issue with the Telephones on the Ft Lauderdale Campus (HEC Tower) . A Cable has been cut that feeds the Building and the Vendor has been notified. The Phone system is in Survivability mode which allows out going calls, Campus to Campus calls but incoming from off campus has been effected.
Posted in Network and Telecom
[RESOLVED] Network Outage – All services and campuses affected
All network and services have been restored. A software bug on the University core router caused the extended outage.
We apologize for the impact this extended outage has caused.
OIT
[Completed] Network upgrade on Sunday March 6
** Update ** 3/6/2016 ** 12:30pm
Maintenance is taking longer than expected. There is currently no ETA for completion. Please watch this site for further updates. We apologize for the inconvenience
** Update ** 3/6/2016 ** 12:30pm
On Sunday, March 6, 2016, between 12:01 am and 6:00 am, OIT will perform an upgrade to the network router on the Boca Raton and Jupiter Campus. This upgrade will cause an interruption to the data and telephone networks on the Boca Raton and Jupiter campus. If you experience difficulties after the times outlined above, please contact the FAU help desk at 561-297-3999 for immediate assistance.
Thank you
Posted in Network and Telecom
OIT Systems Maintenance, Thurs. March 3 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/03/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 6:00AM
When: 3:00AM – 6:00AM
Affected services: Chessboard Account Management, Multi Factor Authentication Enrollment, Google Password Change Tool, Network Registration, Network Registration Administrator, Waveset Identity Manager, Graduate Admissions Admin Console, Metadata Management for Saml2/Shibboleth, eGrades, Admissions Application View in INB, GitLab, Grouper, the Google to Exchange Migrator, Frevvo Forms, Talisma and others email relay
Affected systems: appadmin, chessboard, cuttlefish, ds2p, idm1, idm2, idm4p, grouper, jenkins, lintalon0, lintalon1, lintalon2, lintalon3, madcat1p, metadata, shibboleth3, sepiidae (observium), talonx1, talonx2, wildfly1, wildfly2, wildfly3, wildflyadmin, gitlab, googlemigrate, frevvo1, flashgordon (email relay)
Expected end-user impact: Each service will be offline for 5 – 10 minutes
Description of change: Due to a critical patch needing to be applied numerous Linux systems run by the Middleware team will be rebooted.
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When: 5:00AM – 6:00AM
Affected services: Frevvo Forms
Affected systems: forms.fau.edu, frevvo1.fau.edu
Expected end-user impact: Improved access on mobile devices when viewing online forms.
Description of change: We are patching our theming tool to better support mobile devices.
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When: 3:00AM – 7:00AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected end-user impact: No user impact is anticipated
Description of change: Install all outstanding Banner Financial Aid upgrades/patches in production. The upgrade is an emergency release from Ellucian and the patch corrects a problem with disbursements.
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When: 3:00AM – 7:00AM
Affected services: OS deployments through SCCM, Microsoft updates to SCCM managed clients, Remote control and reporting to SCCM managed clients
Affected systems: boc22sccm, boc22cmsccm01, boc22sccmsql
Expected end-user impact: All SCCM affected services will be unavailable during the window
Description of change: OIT will be migrating OIT’s System Center Configuration Manager implementation to a new version on a new system
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When: 6:00AM – 6:15AM
Affected services: Mailboxes on Office 365
Affected systems: N/A
Expected end-user impact: No end-user impact is expected
Description of change: OIT will be enabling litigation hold (archiving) for users with mailboxes on Office 365
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When: 6:00AM – 7:00AM
Affected services: Exchange on-prem, Exchange 365
Affected systems: exchangeca01, exchange 365
Expected end-user impact: No end-user impact is expected
Description of change: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users
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When: 6:00AM – 6:15AM
Affected services: Office 365 for health users
Affected systems: N/A
Expected end-user impact: No end-user impact is expected
Description of change: OIT will be reassigning licenses for health users on Office 365 since the functionality included with E3 and Exchange Plan 2 licenses are now available in Education Plus licenses
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[RESOLVED]DHCP on Boca campus is currently unavailable
DHCP on Boca campus is now available and we apologize for any inconvenience.
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We are currently experiencing an issue with DHCP on the Boca campus. You may experience intermittent issues accessing the network.
We we are working to resolve this issue as soon as possible and will keep you posted.
Office of Information Technology
Posted in Network and Telecom, Systems
Ft Lauderdale Campus (HEC Tower) Telephone Issue
“Resolved” AT&T has repaired the Phone Cable and all services are back working properly.
“Update” The expected resolution date is Monday 2/22/2016 no specific time on Monday has been given.
We are experiencing an issue with the Telephones on the Ft Lauderdale Campus (HEC Tower) . A Cable has been cut that feeds the Building and the Vendor has been notified. The Phone system is in Survivability mode which allows out going calls, Campus to Campus calls but incoming from off campus has been effected.
Posted in Network and Telecom
[resolved] Jupiter campus Internet issue
The Internet provider on the Jupiter campus has restored the fiber. Internet traffic in Jupiter is now utilizing the proper path.
Thank you
Posted in Network and Telecom
Jupiter campus Internet issue
We are experiencing an issue with the Internet provider on the Jupiter campus. Internet traffic has been redirected to the Boca campus.
Thank you
Posted in Network and Telecom
OIT Systems Maintenance, Thursday, Feb 18 from 3:00AM – 5:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/18/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Enforce SSL on VIP student records site
When: 5:30AM – 6:00AM
Affected services: VIP student record images
Affected systems: vip.fau.edu
Description of maintenance: We are enhancing the security for the VIP student records website
User impact: Registrar’s and admission’s offices and other departments that may rely on the VIP system.
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Upgrade SSH software on secure file server
When: 5:45AM – 6:00AM
Affected services: All SFTP and SMB access on andisec
Affected systems: andisec
Description of maintenance: OIT will be upgrading the SSH software on OIT’s secure file server
User impact: SFTP and SMB may be unavailable on andisec during the window
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LDAP Server Certificate Update
When: 4:00AM – 5:00AM
Affected services: Sun Directory Servers at all campuses. Password Syncronization of Netid.
Single Sign may go offline during the update process so logins to Blackboard, Workday and other services may be delayed.
Affected systems: ldapboc0, ldapboc1, ldapjup1, ldapjup2, ldapdav1, ldapftl1
cas1, cas2, shibboleth1, shibboleth2
Description of maintenance: We will be applying new signed wildcard certificates to the ldap servers
User impact: Single Sign may go offline during the update process so logins to Blackboard, Workday and other services may be delayed
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Update firmware for Talisma
When: 4:00AM – 5:00AM
Affected services: Talisma
Affected systems: Talisma
Description of maintenance: We will be updating the firmware on taldb01
User impact: Talisma will be unavailable while the server reboots after the firmware change
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Secure Oracle TNS connections for Banner test/development
When: 5:00AM – 5:30AM
Affected services: All remote SQL connections to Banner test and development instances.
Affected systems: banoradev
Description of maintenance: Force secure TNS connections for all Banner test/development instances.
User impact: Users may not be able to make remote SQL connections to databases on banoradev.fau.edu.
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Prepare mail systems for migration of College of Science mailboxes
When: 6:00AM – 7:00AM
Affected services: Exchange on-prem, Exchange 365
Affected systems: exchangeca01, exchange 365
Description of maintenance: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users
User impact: No end-user impact is expected
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