Intermittent Internet Connectivity

FAU’s internet service provider has had a fiber outage. Users may intermittently lose connection. We will place an update once this has been corrected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[resolved] Trauma Simulation Center in the Research Park network outage

The network outage in the Simulation Center has been resolved.

Thank you

Posted in Network and Telecom

Trauma Simulation Center in the Research Park network outage

We are experiencing a network outage in the Trauma Simulation Center (Research Park) on the Boca Raton campus. We are working to determine the cause of the outage.

Thank you

Posted in Network and Telecom

Network Maintenance – Friday July 4th from 4:00 a.m. until 5:00 a.m.

OIT will be performing network maintenance on Friday July 4th from 4:00 a.m. until 5:00 a.m.  During this time, there will be a network interruption lasting between 15-20 minutes affecting connectivity between FAU and the Internet. This interruption in service will affect many campus network-based resources including Blackboard and streaming media.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[Resolved] Voicemail Xpressions Issue

The issue with FAU Voicemail/Xpressions has been resolved.

Thank you

Posted in Network and Telecom

Voicemail Xpressions Issue

We are currently experiencing an issue with FAU Voicemail/Xpressions. We are currently working on the issue.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance – Thurs. June 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/26/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM
Affected services: Undergraduate Application: https://ugapp.fau.edu and Graduate Application: https://owlapp.fau.edu​
Affected systems: ugapp1, ugapp2, ugapp3, ugapp4, ugapp5​
Description of maintenance: We are upgrading the admissions application to improve usability. It will be offline from 3am until 6am while we redeploy all services.
User impact: The admissions applications will be offline. Once they return to service the admissions forms will look different and may require that users clear their browser cache.
At this time we know the select box usage is effected and they must be manipulated with a mouse instead of the keyboard. We have contacted the vendor about this problem.​

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When: 6:00AM – 7:00AM
Affected services: All domain-joined PCs​
Affected systems: All domain-joined PCs​
Description of maintenance: ​OIT will be changing the default domain for PCs to be ‘FAU’. When signing-in to a computer ‘FAU’ will be the default when asking for credentials. If you need to authenticate with a user account in the IRM domain you will need to enter IRM\netid and your password (this is rare)
User impact: ​When prompted for credentials, ‘FAU’ will be the default domain. There is no downtime expected for this change.

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When: 4:00AM – 6:00AM
Affected services: We will be moving the content directory to faster storage
Affected systems: Blackboard ​
Description of maintenance: ​Blackboard will be unavailable during the maintenance window. We expect some servers to be up by the 1 hour mark with the rest being brought up one at a time and expect to be finished by 6 AM
User impact: ​Blackboard will be unavailable during the maintenance window.

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Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[Resolved] Ft. Lauderdale campus network outage on the 9th floor

The network has been restored at the Ft. Lauderdale campus on the 9th floor.

Thank you

Posted in Network and Telecom

Ft. Lauderdale campus network outage on the 9th floor

We are experiencing a network outage on the 9th floor of the Ft. Lauderdale campus. We are working to determine the cause of the outage.

Thank you

Posted in Network and Telecom

[Completed] Network Maintenance – Sunday June 22nd from 4:00a.m. until 5:00a.m.

The network maintenance scheduled for this morning has been completed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems