OIT Systems Maintenance, Thurs. April 20 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Zoom – New Meeting Join Flow
Description of change: Zoom has created a new meeting join experience and will be enforcing it on all accounts this month. The new join flow will help to improve the user experience of joining a meeting. For more information on what is changing, please review the FAQ page. https://support.zoom.us/hc/en-us/articles/11461720682509
Downtime window start: 04/20/2023 7:00 AM
Downtime window end: 04/20/2023 7:00 AM
Affected services: Zoom
End-user impact: Users will experience a new join flow. Change is mostly cosmetic and eliminates some redundant steps when joining a meeting.

Server Upgrade
Description of change: OIT is performing a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 04/20/2023 12:01 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using any of the services that using the server for remote desktop services, termincal services, or VID.

Endpoint Software Change
Description of change: OIT will be making a configuration change to Office 365 apps software on endpoints.
Downtime window start: 04/20/2023 8:00 AM
Downtime window end: 04/20/2023 8:30 AM
Affected services: Office 365 app installations on Intune managed computers.
End-user impact: Office 365 apps may be forcibly closed going forward to install updates if they have reached the update deadline (7 days).

Identity Management Pain Point fixes
Description of change: The accounts management team has identified two pain points that cause the Help Desk to receive call tickets. These adjustments will automatically correct issues with the Outlook Global Address list and users mistakenly being provided Outlook 365 mailboxes.
Downtime window start: 04/20/2023 5:00 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: Outlook 365 and OIM
End-user impact: 365 mailboxes will be correctly de-provisioned from users who are no longer STUDENT, EMPLOYEE, CONTINGENT with access, or COURTESY.

Posted in Banner and Admin Systems, Instructional Technologies, Research Computing, Systems

OIT Systems Maintenance, Thurs. April 13 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/13/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

EDI Transcript Modifications – Civics Literacy Compliance
Description of change: As part of Civics Literacy compliance, OIT will be adding two new values to the EDI transcripts, Civic Literacy Assessment and Civic Literacy Course completion.
Downtime window start: 04/13/2023 12:01 AM
Downtime window end: 04/13/2023 12:10 AM
Affected services: EDI Transcripts
End-user impact: No end-user impact is expected during the change.

REDCap Update
Description of change: OIT will peform routine REDCap updates.
Downtime window start: 04/13/2023 12:01 AM
Downtime window end: 04/13/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Remote Desktop Session (RDS) Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 04/13/2023 4:00 AM
Downtime window end: 04/13/2023 6:00 AM
Affected services: RDS licensing
End-user impact: Some users using VDI and terminal service may be impacted during the change.

Banner Registration Self Service Maintenance
Description of change: The servers hosting the Banner Self Service Registration service will undergo maintenance while new software installations conducted.
Downtime window start: 04/13/2023 8:00 AM
Downtime window end: 04/13/2023 9:00 AM
Affected services: Banner Self Service Registration
End-user impact: Students may be impacted during the change.

Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb 23 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/23/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Single-Sign On Prompting Engine Upgrade
Description of change: OIT will be upgrading the Single Sign On Prompting Engine to improve reliability, performance, and usability.
Downtime window start: 02/23/2023 5:00 AM
Downtime window end: 02/23/2023 6:00 AM
Affected services: Single Sign On and any applications using SSO.
End-user impact: No end-user impact is expected during the change. The SSO page will have a new look after the change.

REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 02/23/2023 12:00 AM
Downtime window end: 02/23/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Desktop Updates for Admissions Office Computer Systems
Description of change: OIT will be making adjustments to Admissions desktops and laptops on February 23rd 2023. OIT will work with Admissions to communicate the changes and what can be expected.
Downtime window start: 02/23/2023 1:00 PM
Downtime window end: 02/23/2023 1:05 PM
Affected services: Undergraduate Admission user desktops and laptops
End-user impact: This change only impacts Undergraduate Admissions staff. After the change, Undergraduate Admissions staff will be prompted to authenticate with DUO when logging in to their desktops and laptops.

Posted in Research Computing, Systems, Uncategorized

[RESOLVED] MYFAU internal pages not loading

The MYFAU issue has been resolved and all pages should be loading correctly.

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Some of the internal pages inside MYFAU are currently not loading. We are looking into it and will update once we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

HEALTH VMWare Outage – Returned to normal at 6:00 AM

Research Computing is working with VMware to address a issue with https://vhealth.fau.edu .

Some users connecting to this environment will not be able to get connected. Once this is fixed this message will be updated.

Thanks

James Mauser – Research Computing

Posted in Research Computing

BHRIC Virtual Desktops

We are currently investigating some users having issues connecting to BHRIC Virtual Desktops. We will check back in on or around 1pm as we learn more.

Posted in Email, Network and Telecom, Research Computing, Systems

Frevvo Forms is back online.

Frevvo Forms service is back online. Thank you for your patience.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

Frevvo Forms is currently offline.

Frevvo forms is currently offline and we are working to resolve the issue. Please check back later. Thank you!

OIT Systems Maintenance, Thurs. Jan 26

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/26/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Update SSO Login Screen Header
Description of change: OIT will update the FAU SSO login screen. Change is only visual, does not affect functionality.
Downtime window start: 01/26/2023 7:00 AM
Downtime window end: 01/26/2023 7:15 AM
Affected services: Single-Sign On (SSO)
End-user impact: No end-user impact is expected.

Banner maintenance
Description of change: OIT will run scripts to update Hold Dates in Banner
Downtime window start: 01/26/2023 3:00 AM
Downtime window end: 01/26/2023 4:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Server maintenance
Description of change: Research Computing will be adding a Domain controller to the health domain
Downtime window start: 01/27/2023 9:00 PM
Downtime window end: 01/27/2023 11:00 PM
Affected services: Health domain
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Research Computing, Systems

[RESOLVED] Issues reaching FAU websites & machines

The connection issues are resolved.

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Several users have reported having issues reaching FAU websites and machines. We are looking into and will send updates when available.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday