https://vhealth.fau.edu is currently offline due to an VMware error that occurred while applying updates. We are currently on the phone with VMware attempting to resolve the issue but do not expect it to be online by 8 am. At this time users should connect to https://vhealthon.fau.edu to connect to the BHRIC Virtual Desktops. We are working with the firewall team to make sure all users have access to this URL.
Filelocker will be no longer available, February 25, 2022
On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.
OIT Systems Maintenance, Thurs. Feb. 24 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/24/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Authentication Configuration Change
Description of change: OIT will be making a change to authentication requirements for certain users.
Downtime window start 2/24/2022 8:00 AM
Downtime window end 2/24/2022 8:00 AM
Affected services: Access to Office 365
Expected End-user impact: This will only impact OIT staff. OIT staff will need to re-authenticate to Office 365 applications to acquire a new token.
HPC Cluster Slurm Upgrade
Description of change: OIT will upgrade the HPC Clusters’ queuing system Slurm. There will be no downtime during this update.
Downtime window start 2/24/2022 6:00 AM
Downtime window end 2/24/2022 7:00 AM
Affected services: KOKO HPC Cluster, OnDemand, Jupyter Notebooks, Galaxy
Expected End-user impact: None expected, this upgrade will not cause any downtime.
BHRIC VMware maintenance
Description of change: BHRIC VMware will be undergoing maintenance
Downtime window start 2/24/2022 3:00 AM
Downtime window end 2/24/2022 5:00 AM
Affected services: BHRIC VMWare, vhelath, vheatlhon
Expected End-user impact: During the upgrade, BHRIC VMware, vhealth.fau.edu and vhealth.fau.edu on will be unavailable.
BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system
Downtime window start 2/24/2022 2:00 AM
Downtime window end 2/24/2022 6:00 AM
Affected services: BHRIC VMWare VDI
Expected End-user impact: No end-user impact is expected during this upgrade
Posted in Research Computing, Systems
OIT Systems Maintenance, Thurs. Feb 3 from 2:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/03/2022 from 2:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Maintenance
Description of change: OIT will be upgrading Banner.
Downtime window start 2/3/2022 2:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: The Banner system will be brought down during the upgrade.
Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage. No end user impact is anticipated.
Downtime window start 2/3/2022 6:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: No downtime is expected but there is potential to affect services dependent on NetApp storage at NWRDC. Those services are: backup Banner services, backup ODSprod services,
secondary DNS, secondary FAU webservers, ADFS, backup Andishares, backup IBIweb, backup Papercut,
Expected End-user impact: End-users should not see any impact.
Server Upgrades
Description of change: OIT is upgrading servers.
Downtime window start 2/3/2022 3:00 AM
Downtime window end 2/1/2022 7:00 AM
Affected services: Single Sign On, any login services that depend on the Oracle Unified Directory directory access servers such as logins to various UNIX servers. Other services that rely on directory access information for group management/generation.
Expected End-user impact: Minimal end-user impact is expected. If you receive error while trying to log in to a single-sign on enable service, try again after the maintenance window.
Research Computing Active Directory Clean Up
Description of change: Research Computing will be cleaning up the Active Directory objects used to provide services, desktops, servers, etc…
Downtime window start 2/3/2022 5:00 AM
Downtime window end 2/3/2022 6:00 AM
Affected services: Academic Network, Compellent Management, Research Computing Desktops, Koko DTN
Expected End-user impact: There is no expected end-user impact we are moving Active Directory objects to make sure things are named correctly and to decrease Group Policy complexity.
BHRIC Virtual Desktop Infrastructure Maintenance
THE BHRIC Virtual Desktop Infrastructure will be updated Friday morning at 3 am. As OIT will be replacing the DHCP server be sure to reach out if there are any BHRIC/secure virtual desktop (VDI).
Issues should be reported to Research Computing <hpc.fau.edu> through your College or Division’s support team.
OIT Systems Maintenance, Thurs. Jan 13 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/13/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Upgrades
Description of change: OIT is upgrading a couple backend servers responsible for various file transfers for automated jobs
Downtime window start 1/13/2022 3:00 AM
Downtime window end 1/13/2022 5:00 AM
Affected services: Automated processes that require file transfers to and from fausftp and fausftp2
Expected End-user impact: None. User impact would more likely be application group and functional areas who rely on either fausftp or fausftp2 for automated file transfers as this upgrade is being performed during the maintenance window, it has been general practice to not schedule file transfers during this window. However, relevant users should verify their automated jobs afterwards to ensure that the upgrade did not adversely affect their varied scripts.
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REDCap Maintenance
Description of change: Research Computing will be doing system routine system maintenance
Downtime window start 1/13/2022 12:05 AM
Downtime window end 1/13/2022 12:20 AM
Affected services: REDCap
Expected End-user impact: Redcap will be offline for about 10 – 15 mins
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Posted in Research Computing, Systems
Research Computing Resources
A critical server within the Research Computing cluster failed due to load and resulted in a full reboot being required. We are currently working on bringing services back online.
Posted in Research Computing
OIT Systems Maintenance, Thurs. November 18 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/18/2021 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Add licensing support for new Office version
Description of change: OIT will be adding licensing support for Office 2021
Downtime window start 11/18/2021 6:00 AM
Downtime window end 11/18/2021 6:05 AM
Affected services: Office/Windows activation
Expected End-user impact: No end-user impact is expected
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BHRIC server maintenance
Description of change: Research Computing will be performing maintenance of BHRIC servers
Downtime window start 11/18/2021 12:00 AM
Downtime window end 11/18/2021 4:00 PM
Affected services: BHRIC Hyper-V , research-vmm, Health Server (vm’s)
Expected End-user impact: During this time services like research-vmm for department IT admins may not be available.
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Posted in Research Computing, Systems
[Resolved] University Forms Offline
[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.
BHRIC Virtual Desktops
[01:00 10/02/2021] The issue has been resolved. The vendor has corrected the issue with their software and everything is working as expected. Administrators will need to contact OIT for instructions to connect to the administrative interface as a configuration setting was changed during the repair.
[21:00 10/01/2021] Certain Virtual Desktops on the BHRIC may not be accessible due to a failure of a backend service. We are working with the vendor to resolve the issue and will update this post regularly. If you experience an issue accessing your virtual desktop please report the problem to your IT support team. They will be able to work with OIT to bring the virtual desktop online.
Posted in Research Computing, Systems