Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/11/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Oracle Identity Management
Description of change: OIT will be upgrading the Oracle Identity Management (OIM) system from 11.1.2.2 to 11.1.2.3 (PS3).
Downtime window start: 12:01 AM
Downtime window end: 7:00 AM
Affected services: Password resets, account claiming, Oracle Identity Management (OIM)
Affected systems: OIM servers
Expected End-user impact: During this time, users will not be able to claim accounts or reset passwords.

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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules, such as Student, Faculty Self-Service, and General
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner 8, Banner XE, Application Navigator and Self-Service
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner and/or Self-Service.

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ADFS, Shibboleth, Banner DR​
Affected systems: ADFS, Shibboleth, Banner DR​
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance – Oracle Identity Management
Description of change: Updating e-mail address in Oracle Identity Manager for users that should have an @health.fau.edu address. This is in preparation for the Trusted e-mail go-live. OIM may be slower th​an usual during this time.
Downtime window start: 10/11/2018 6:00 PM
Downtime window end: 10/14/2018 6:00 PM
Affected services: Password resets, account claiming, Oracle Identity Manager (OIM)
Affected systems: OIM servers
Expected End-user impact: Please note this change will begin on Thurs. Oct 11 at 6:00 PM and run for a few days. Expected end time is Sun, Oct 14 at 6:00 PM or sooner. No downtime is expected but password resets might take a little longer to synchronize.

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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/27/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Inbound email update
Description of change:
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Inbound email
Outbound email: smtp.fau.edu
Affected systems: email servers
Expected End-user impact: During this time there will be minimal to no impact. Outbound email using smtp.fau.edu may be delayed and/or may get bounced back depending on how the individual server is configured. Inbound email may be delayed during the change window.

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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules
These modules include: Student, Account Receivable, and Financial Aid
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner 8, Banner XE, Application Navigator and Self-Service
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner and or Self-Service during the installation.

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Application Maintenance – Forms.fau.edu user and role sync
Description of change: OIT will begin syncing all Employees and their roles into forms.fau.edu’s database one per day.
Downtime window start: 3:00 AM
Downtime window end: 3:00 AM
Affected services: forms.fau.edu​
Affected systems: frevvo server
Expected End-user impact: During this time there is no end-user impact. After the change, users will be able to accurately route forms to employees as needed.

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Identity Management
Description of change: ​Upgrades and patches which may require restart.​ User management application will be upgraded to v. 0.2.4
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​OIM web servers
Affected systems: Changes are occurring to back end services. User should not see any impact on their existing services due to this changes.
Expected End-user impact: During this time, no end-user impact is expected.

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Jupiter Data Center migration.
Description of change: OIT is condensing 4 Jupiter racks into 2. This will require downtime for all services on the Jupiter campus.​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All services on the Jupiter campus including Domain Authentication, DNS, DHCP, LDAP, application and file share services. All Video Conferencing services.
Affected systems: Jupiter Domain controllers, Jupiter File Servers, VC server equipment, Jupiter Application Servers.
Expected End-user impact: During this time, users will be without the majority of computing services on the Jupiter campus during this 4 hour window. This will include login authentication, Jupiter application and Jupiter server shares, plus all VC services.