VIP Document Management System Upgrade
Description of change: We are making an enhancement to the VIP Document Management System in order to provide better security for logins
Downtime window start: 5:00 PM
Downtime window end: 5:30 PM
Affected services: VIP Document Management System
Affected systems: vip.fau.edu, boc22coex01
Expected End-user impact: During the upgrade, VIP document system will be unavailable. After the upgrade, users will have to go through the shibboleth single sign on login (and most likely 2factor authentication) that is enabled on many other FAU services.
VIP Document Management System Upgrade – postponed to Friday, March 2 from 5:00PM to 5:30PM
Posted in Systems
OIT Systems Maintenance, Thurs. February 22 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/22/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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University accreditation system upgrade
Description of change: OIT will be upgrading the software used for accreditation on request of the vendor
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: http://xitracs.fau.edu
Affected systems: xitracs
Expected End-user impact: The http://xitracs.fau.edu site will be unavailable during the window
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Posted in Systems
OIT Systems Maintenance – Thurs. Feb 15 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Oracle Identity Manager Patch
Description of change: OIT will be applying Weblogic patch 18057437 to Oracle Identity Manager to fix a bug.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager
Affected systems: boc22oimp1 and boc22oimp2
Expected End-user impact: During this time, password resets will be unavailable during the restarts.
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Duo Security Account Sync
Description of change: OIT will be improving the process of creating user accounts in Duo Security.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: grouper.fau.edu
Affected systems: grouper.fau.edu
Expected End-user impact: During this time, no end user impact is expected we will create provisioning user accounts from LDAP into Duo and will not be shutting any off. This will sync the users first and last names and their group membership. (employee, faculty, administrator)
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Server Upgrade and Maintenance
Description of change: OIT will be increasing the computing resources and updating servers associated with Identity Management
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: OIM and any other servers depending on the production OUD (Oracle Unified Directory) LDAP servers for information may be affected. These include, but are not limited to: OIM user information updates. Server logins based on LDAP authentication to OUD. Appliance logins based on LDAP authentication to OUD. Web applications based on LDAP authentication to OUD.
Affected systemsboc22oudp, boc22oudp01, boc22oudp02
Expected End-user impact: During this time, no end user impact is expected. These servers are highly available and the end user on a properly configured LDAP client should not notice any downtime as the upgrade will be done on each backend server separately.
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Posted in Systems
Office 365 DKIM Maintenance – COMPLETED
We will be performing maintenance on how Office 365 signs email for users with “@fau.edu” addresses. This will be a transparent change, no end user interaction is required.
Maintenance is completed. If you have any issues with sending email through Office 365 please open a ticket with the Help Desk with all relevant details.
Flashgordon DKIM Signing Maintenance – COMPLETED
We will be configuring DKIM signing on flashgordon shortly. During the configuration the mail delivery service may be restarted multiple times. If you have issues sending mail through flashgordon please wait 10-15 minutes and then try again.
Maintenance is complete, if you experience any issues sending email through flashgordon please open a ticket with the help desk.
OIT Systems Maintenance, Thurs. Feb 1 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/01/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Updates to Self Service Account
Description of change: OIT will apply patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact: During this time no end-user impact is expected.
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Duo Security Upgrade
Description of change: OIT will be performing an upgrade to the Single Sign On 2Factor system. This is a cloud upgrade and users should not experience any differences.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Single Sign On, BHRIC, and all Single Sign On Services.
Affected systems: Duo Security
Expected End-user impact: During this time no end-user impact is expected.
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Posted in Banner and Admin Systems, Systems
[RESOLVED] – Malwarebytes Update causing network connectivity issues
UPDATE:
Today at 1:55PM, Malwarebytes released v.12 update that has fixed the network connectivity problem. OIT has tested the update and can confirm that it resolves the issues.
We highly recommend rebooting your computer at your earliest convenience after the update is installed.
If you continue to experience issues, please contact the OIT Help Desk for assistance.
561.297.3999 or helpdesk.fau.edu
OIT
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Earlier today Malwarebytes released a signature update that is causing computers to lose network connectivity. This is a widespread issue and are affecting anyone who has Malwarebytes installed.
The temporary workaround is to disable Malicious Web Protection under Settings. This will restore network connectivity. Once Malwarebytes releases a new update the Malicious Web Protection feature should be turned on again.
We will be monitoring the status of this issue and apologize for the inconvenience this may cause.
OIT
Single Sign On System Maintenance
The University Single Sign On System will briefly undergo maintenance from 12:10 am to 12:20 am Saturday January 27. During this period users may be unable to login to Workday, Banner Self Service, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.
[Resolved] Sympa lists are currently down
Sympa mailing lists are functioning normally.
OIT
Posted in Systems