The Clean Address issue below has been resolved.
Our service called clean address is currently experiencing issues. Any pages
that use this product to sanitize addresses are impacted. Two areas with most
use are:
The Personal Information Update Page:
https://myowl.fau.edu/contact/personalInformation/index)Banner
Admin SPAIDEN
screen, adding new users or updating addresses for existing users. Pages may not load correctly.
OIT will be performing network maintenance affecting all campuses on Thursday May 18th from 5:00 a.m. until 6:00 a.m. During this maintenance window, all connectivity to and from the internet and access to campus technology services will be interrupted.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/11/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Service Upgrade
Description of change: OIT will upgrade domain services for the Harbor Branch campus.
Downtime window start: 05/11/2023 4:00 AM
Downtime window end: 05/11/2023 4:30 AM
Affected services: Domain authentication
End-user impact: All users at the HBOI campus.
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 2:00 a.m. until 6:00 a.m. on May 11th. Banner will not be available during this time.
Downtime window start: 05/11/2023 2:00 AM
Downtime window end: 05/11/2023 6:00 AM
Affected services: Banner
End-user impact: All Banner systems will be unavailable during this time.
This service upgrade is complete. Apps.fau.edu is available once more.
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OIT is performing an upgrade of this service and there will be outages beginning at 8AM on Tuesday, May 8th. Services should be restored by the end of the day.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/04/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
RDS Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 05/04/2023 12:01 AM
Downtime window end: 05/04/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using the remote desktop services, terminal services or VDI.
Secure File Server maintenance
Description of change: OIT will be migrating data on the secure file server.
Downtime window start: 05/04/2023 3:00 AM
Downtime window end: 05/04/2023 4:00 AM
Affected services: All andisec shares
End-user impact: All andisec shares will be unavailable for a short time during the window
API Upgrades
Description of change: The Office of Information Technology will deploy several new features and bug fixes for the API tool that enables features in FAU Forms, Single SignOn and, other tools.
Downtime window start: 05/04/2023 6:00 AM
Downtime window end: 05/04/2023 6:15 AM
Affected services: Frevvo, eGrades, single sign on
End-user impact: During the redeploy SSO’s prompting engine may timeout and cause it to be skipped.
BHRIC SAN maintenance
Description of change: Research Computing will be doing maintenance on the VMWare storage
Downtime window start: 05/04/2023 12:01 AM
Downtime window end: 05/04/2023 5:00 AM
Affected services: BHRIC VMware
End-user impact: No interruption of service should occur
OIM Maintenance
Description of change: OIT will be updating the global addresses book to remove students from the view.
Downtime window start: 05/04/2023 6:00 AM
Downtime window end: 05/04/2023 6:15 AM
Affected services: OIM
End-user impact: No end-user impact is expected
Papercut printing services have been restored.
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Papercut pay for print services will be intermittently unavailable this morning while we fix an issue with the software. This issue will impact printing in the library, computer labs, and jobs submitted via the web portal fauprint.fau.edu. We are working to correct the problem as quickly as possible.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Zoom – New Meeting Join Flow
Description of change: Zoom has created a new meeting join experience and will be enforcing it on all accounts this month. The new join flow will help to improve the user experience of joining a meeting. For more information on what is changing, please review the FAQ page. https://support.zoom.us/hc/en-us/articles/11461720682509
Downtime window start: 04/20/2023 7:00 AM
Downtime window end: 04/20/2023 7:00 AM
Affected services: Zoom
End-user impact: Users will experience a new join flow. Change is mostly cosmetic and eliminates some redundant steps when joining a meeting.
Server Upgrade
Description of change: OIT is performing a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 04/20/2023 12:01 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using any of the services that using the server for remote desktop services, termincal services, or VID.
Endpoint Software Change
Description of change: OIT will be making a configuration change to Office 365 apps software on endpoints.
Downtime window start: 04/20/2023 8:00 AM
Downtime window end: 04/20/2023 8:30 AM
Affected services: Office 365 app installations on Intune managed computers.
End-user impact: Office 365 apps may be forcibly closed going forward to install updates if they have reached the update deadline (7 days).
Identity Management Pain Point fixes
Description of change: The accounts management team has identified two pain points that cause the Help Desk to receive call tickets. These adjustments will automatically correct issues with the Outlook Global Address list and users mistakenly being provided Outlook 365 mailboxes.
Downtime window start: 04/20/2023 5:00 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: Outlook 365 and OIM
End-user impact: 365 mailboxes will be correctly de-provisioned from users who are no longer STUDENT, EMPLOYEE, CONTINGENT with access, or COURTESY.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/13/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
EDI Transcript Modifications – Civics Literacy Compliance
Description of change: As part of Civics Literacy compliance, OIT will be adding two new values to the EDI transcripts, Civic Literacy Assessment and Civic Literacy Course completion.
Downtime window start: 04/13/2023 12:01 AM
Downtime window end: 04/13/2023 12:10 AM
Affected services: EDI Transcripts
End-user impact: No end-user impact is expected during the change.
REDCap Update
Description of change: OIT will peform routine REDCap updates.
Downtime window start: 04/13/2023 12:01 AM
Downtime window end: 04/13/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.
Remote Desktop Session (RDS) Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 04/13/2023 4:00 AM
Downtime window end: 04/13/2023 6:00 AM
Affected services: RDS licensing
End-user impact: Some users using VDI and terminal service may be impacted during the change.
Banner Registration Self Service Maintenance
Description of change: The servers hosting the Banner Self Service Registration service will undergo maintenance while new software installations conducted.
Downtime window start: 04/13/2023 8:00 AM
Downtime window end: 04/13/2023 9:00 AM
Affected services: Banner Self Service Registration
End-user impact: Students may be impacted during the change.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/06/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 4:00 AM
Affected services: The undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
End-user impact:The undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Text update to undergraduate international email acknowledgment
Description of change: OIT will update the wording and remove fax number on international email acknowledgement
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 12:10 AM
Affected services: Not applicable
End-user impact: No end-user impact is expected
Adding term name in welcome message for early start students in Owldone
Description of change: Term name was added to welcome message to be displayed to ESP students.
Downtime window start: 04/04/2023 6:00 PM
Downtime window end: 04/04/2023 6:01 PM
Affected services: OwlDone
End-user impact: No end-user impact is expected.
Update the transcript received date in Banner
Description of change: For SSAR transcripts, in Banner, the transcript received date needs to reflect the SSAR load date to Banner instead of SSAR submission’s date.
Downtime window start: 04/06/2023 3:00 AM
Downtime window end: 04/06/2023 8:00 AM
Affected services: Banner
End-user impact: Undergraduate applicants
eTranscript Deployment in Banner Production
Description of change: Ellucian eTranscripts with FAU customization have been implemented that enables secure, real-time electronic authentication, production, and transfer of PDF transcripts between the National Student Clearinghouse® and FAU student system. This allows students and alumni to request their transcripts at any time and receive an official transcript PDF.
Downtime window start: 04/06/2023 3:00 AM
Downtime window end: 04/06/2023 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.
Banner function program change
Description of change: OIT will update the financial aid counselor assign function program for 202301.
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 12:10 AM
Affected services: Banner
End-user impact: No end-user impact is expected.
Modification to Oracle Identity Management View
Description of change: OIT will adjust some fields in Oracle Identity Management system
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.
Adding term name in welcome message for early start students in Owldone
Description of change: Term name was added to welcome message to be displayed to ESP students.
Downtime window start: 04/04/2023 6:00 PM
Downtime window end: 04/04/2023 6:01 PM
Affected services: OwlDone
End-user impact: No end-user impact is expected.
OIM View student flag criteria modification
Description of change: OIT will change logic for students to allow for their account to remain active 1 year after graduation.
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 12:10 AM
Affected services: Oracle Identity Management (OIM)
End-user impact: No end-user impact is expected during the change.
REDCAP Maintenance
Description of change: Research Computing will be performing updates to REDCap. During this time REDCap will not be available
Downtime window start: 04/06/2023 12:00 AM
Downtime window end: 04/06/2023 3:00 AM
Affected services: RedCAP
End-user impact: During this time REDCap will be offline and not able to be used
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/30/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Google Application Password Tool and Multi-factor enrollment tool Maintenance
Description of change: The Office of Information Technology will be upgrading the Google Application Password Tool, Multi-Factor Enrollment tool to run on cloud-native infrastructure.
Downtime window start: 03/30/2023 5:00 AM
Downtime window end: 03/30/2023 6:00 AM
Affected services: FLVC, MyInfo, and GooglePassword
End-user impact: During the update some applications may experience problems logging in to FLVC, MyInfo, and GooglePassword.
Florida Virtual Virtual Campus Authentication Maintenance
Description of change: The Office of Infomation Technology will be moving the Florida Virtual Campus Authentication service to cloud-ready architecture.
Downtime window start: 03/30/2023 6:00 AM
Downtime window end: 03/30/2023 7:00 AM
Affected services: FLVC services such as transfers and transcripts.
End-user impact: There is a small chance the authentication to the FLVC system could go offline during this change, but it will be tested after the change.