OIT Systems Maintenance, Thurs. April 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/07/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Blackboard building block install
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT will install a new Pearson Building Block to facilitate Grade Synchronization between certain Pearson courses and Blackboard
User impact: This will require rolling restarts, so the downtime should be minimal, if any.

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Move jira/confluence to DMZ ip
When: 5:30AM – 6:00AM
Affected services: jira and kb (confluence)
Affected systems: jira.fau.edu / kb.fau.edu
Description of maintenance: We are changing the internet addresses of jira.fau.edu and confluence.fau.edu to allow access from outside of FAU.
User impact: Users of the jira project tracking system and of the oit confluence collaborative documentation site will not be able to connect

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Banner Student patch 8.9.1.2
When: 3:00AM – 7:00AM
Affected services: N/A
Affected systems: Banner Student module
Description of maintenance: This patch is necessary as support for the future installations of Banner XE (9)
User impact: No user impact is anticipated

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Banner Financial Aid 8.26.0 upgrade
When: 3:00AM – 7:00AM
Affected services: N/A
Affected systems: Banner Financial Aid
Description of maintenance: Install Financial Aid 8.26.0 upgrade in production. This is a critical upgrade release and the Financial Aid office has been waiting for it for several weeks. They need it in order to begin processing incoming student financial aid awards.
User impact: No user impact is anticipated

Posted in Banner and Admin Systems, Systems

[RESOLVED]Intermittent Single Sign on errors

Some users may experience an issue when trying to log into certain services such as workday and teamdynamix. We are currently investigating and will update the status as soon as possible.

We apologize for any inconvenience.

OIT

Posted in Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/17/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Update SSO attributes
When: 5:00AM – 6:00AM
Affected services: sso.fau.edu
Affected systems: shibboleth1.fau.edu, shibboleth2.fau.edu, shibboleth3.fau.edu
Description of maintenance: Update SSO configuration to support campusHousing attribute.
User impact: None. This change does not involve any downtime.

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Posted in Systems

RESOLVED: Echo360 Service Restart — Media Upload Issue

The issue which was preventing Echo360 lecture captures and external media uploads from processing and publishing has been resolved.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized

[UPDATE] Network connectivity issues primarily affecting wireless

** UPDATE – 2:23pm **

We have stabilized the network and all services should be functioning as normal at this time. We will be doing emergency maintenance at midnight in which there may be intermittent loss of network connectivity. We appreciate your patience and apologize for any inconvenience.

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We are currently experiencing network connectivity issues. This is mainly affecting wireless connections on all campuses. OIT is working to resolve the issues as soon as possible.

We apologize for any inconvenience this may cause.

OIT

Posted in Network and Telecom, Systems, Uncategorized

[COMPLETED] – TouchNet Systems – Maintenance Notification – Wed. March 16 from 3:00AM to 7:00AM

*****UPDATE*****

TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.

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TouchNet will be performing routine server maintenance from 3:00 a.m. to 7:00 a.m. on Wednesday 3/16/2016.

All student payment services and marketplace sites will be unavailable during this time.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/10/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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ePrint 2-factor authentication
When: 4:00AM – 6:00AM
Affected services: ePrint
Affected systems: eprint.fau.edu
Description of maintenance: OIT will enable Duo 2-factor authentication for the ePrint URL https://eprint.fau.edu
User impact: There will be no access to ePrint during this time

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CAS Login Patch
When: 5:00AM – 6:00AM
Affected services: CAS
Affected systems: cas1, cas2, cas3
Description of maintenance: OIT will update the single sign on system to prevent users from entering a space before or after their username. This will improve usability by stopping users from receiving an error when logging in.
User impact: None, these a clustered and the patch will be applied to one at a time.

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Upgrade Ironport servers bertx and berty from Version: 9.7.0-125 to Version: 9.7.1.066
When: 5:00AM – 6:30AM
Affected services: None
Affected systems: None
Description of maintenance: Upgrade Ironport servers bertx and berty from Version: 9.7.0-125 to Version: 9.7.1.066
User impact: Possible delay in receiving mail

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Liebert battery replacement at Jupiter, RF 219
When: 4:00AM – 7:00AM
Affected services: None
Affected systems: None
Description of maintenance: Emerson is replacing all 40 batteries in the Liebert unit in RF 219.
User impact: None, the unit will be on standby and should be powered by the backup generator if there is a power failure.

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Posted in Banner and Admin Systems, Email, Systems

Resolved – MyFau unavailable

We are experiencing some technical difficulties with the myfau portal. Currently working on the problem. We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Network Outage – All services and campuses affected

All network and services have been restored. A software bug on the University core router caused the extended outage.

We apologize for the impact this extended outage has caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/03/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM

Affected services: Chessboard Account Management, Multi Factor Authentication Enrollment, Google Password Change Tool, Network Registration, Network Registration Administrator, Waveset Identity Manager, Graduate Admissions Admin Console, Metadata Management for Saml2/Shibboleth, eGrades, Admissions Application View in INB, GitLab, Grouper, the Google to Exchange Migrator, Frevvo Forms, Talisma and others email relay

Affected systems: appadmin, chessboard, cuttlefish, ds2p, idm1, idm2, idm4p, grouper, jenkins, lintalon0, lintalon1, lintalon2, lintalon3, madcat1p, metadata, shibboleth3, sepiidae (observium), talonx1, talonx2, wildfly1, wildfly2, wildfly3, wildflyadmin, gitlab, googlemigrate, frevvo1, flashgordon (email relay)

Expected end-user impact: Each service will be offline for 5 – 10 minutes

Description of change: Due to a critical patch needing to be applied numerous Linux systems run by the Middleware team will be rebooted.

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When: 5:00AM – 6:00AM

Affected services: Frevvo Forms

Affected systems: forms.fau.edu, frevvo1.fau.edu

Expected end-user impact: Improved access on mobile devices when viewing online forms.

Description of change: We are patching our theming tool to better support mobile devices.

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When: 3:00AM – 7:00AM

Affected services: Not Applicable

Affected systems: Banner Financial Aid

Expected end-user impact: No user impact is anticipated

Description of change: Install all outstanding Banner Financial Aid upgrades/patches in production. The upgrade is an emergency release from Ellucian and the patch corrects a problem with disbursements.

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When: 3:00AM – 7:00AM

Affected services: OS deployments through SCCM, Microsoft updates to SCCM managed clients, Remote control and reporting to SCCM managed clients

Affected systems: boc22sccm, boc22cmsccm01, boc22sccmsql

Expected end-user impact: All SCCM affected services will be unavailable during the window

Description of change: OIT will be migrating OIT’s System Center Configuration Manager implementation to a new version on a new system

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When: 6:00AM – 6:15AM

Affected services: Mailboxes on Office 365

Affected systems: N/A

Expected end-user impact: No end-user impact is expected

Description of change: OIT will be enabling litigation hold (archiving) for users with mailboxes on Office 365

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When: 6:00AM – 7:00AM

Affected services: Exchange on-prem, Exchange 365

Affected systems: exchangeca01, exchange 365

Expected end-user impact: No end-user impact is expected

Description of change: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users

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When: 6:00AM – 6:15AM

Affected services: Office 365 for health users

Affected systems: N/A

Expected end-user impact: No end-user impact is expected

Description of change: OIT will be reassigning licenses for health users on Office 365 since the functionality included with E3 and Exchange Plan 2 licenses are now available in Education Plus licenses

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems