[COMPLETED] – TouchNet Systems – Maintenance Notification – Wed. March 16 from 3:00AM to 7:00AM

*****UPDATE*****

TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.

 

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TouchNet will be performing routine server maintenance from 3:00 a.m. to 7:00 a.m. on Wednesday 3/16/2016.

All student payment services and marketplace sites will be unavailable during this time.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/10/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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ePrint 2-factor authentication
When: 4:00AM – 6:00AM
Affected services: ePrint
Affected systems: eprint.fau.edu​
Description of maintenance: OIT will enable Duo 2-factor authentication ​for the ePrint URL https://eprint.fau.edu
User impact: There will be no access to ePrint during this time​

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CAS Login Patch
When: 5:00AM – 6:00AM
Affected services: CAS
Affected systems: cas1, cas2, cas3​
Description of maintenance: OIT will update the single sign on system to prevent users from entering a space before or after their username. This will improve usability by stopping users from receiving an error when logging in.
User impact: None, these a clustered and the patch will be applied to one at a time. ​

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Upgrade Ironport servers bertx and berty from Version: 9.7.0-125 to Version: 9.7.1.066
When: 5:00AM – 6:30AM
Affected services: None
Affected systems: None
Description of maintenance: Upgrade Ironport servers bertx and berty from Version: 9.7.0-125 to Version: 9.7.1.066
User impact: ​Possible delay in receiving mail

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Liebert battery replacement at Jupiter, RF 219
When: 4:00AM – 7:00AM
Affected services: None
Affected systems: None
Description of maintenance: Emerson is replacing all 40 batteries in the Liebert unit in RF 219.
User impact: None, the unit will be on standby and should be powered by the backup generator if there is a power failure.​

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Posted in Banner and Admin Systems, Email, Systems

Resolved – MyFau unavailable

We are experiencing some technical difficulties with the myfau portal.  Currently working on the problem.   We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Network Outage – All services and campuses affected

 All network and services have been restored.  A software bug on the University core router caused the extended outage.
We apologize for the impact this extended outage has caused.
OIT
Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/03/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 6:00AM
Affected services: Chessboard Account Management, Multi Factor Authentication Enrollment, Google Password Change Tool, Network Registration, Network Registration Administrator, Waveset Identity Manager, Graduate Admissions Admin Console, Metadata Management for Saml2/Shibboleth, eGrades, Admissions Application View in INB, GitLab, Grouper, the Google to Exchange Migrator, Frevvo Forms, Talisma and others email relay
Affected systems: appadmin, chessboard, ​cuttlefish, ds2p, idm1, idm2, idm4p, grouper, jenkins, lintalon0, lintalon1, lintalon2, lintalon3, madcat1p, metadata, shibboleth3, sepiidae (observium), talonx1, talonx2, wildfly1, wildfly2, wildfly3, wildflyadmin, gitlab, googlemigrate, frevvo1, flashgordon (email relay)
Expected end-user impact: Each service will be offline for 5 – 10 minutes
Description of change: Due to a critical patch needing to be applied numerous Linux systems run by the Middleware team will be rebooted.
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When: 5:00AM – 6:00AM
Affected services: Frevvo Forms
Affected systems: forms.fau.edu​, frevvo1.fau.edu
Expected end-user impact: Improved access on mobile devices when viewing online forms.
Description of change: We are patching our theming tool to better support mobile devices.
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When: 3:00AM – 7:00AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected end-user impact: No user impact is anticipated

Description of change: Install all outstanding Banner Financial Aid upgrades/patches in production. The upgrade is an emergency release from Ellucian and the patch corrects a problem with disbursements.

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When: 3:00AM – 7:00AM
Affected services: OS deployments through SCCM, Microsoft updates to SCCM managed clients, Remote control and reporting to SCCM managed clients
Affected systems: boc22sccm, boc22cmsccm01, boc22sccmsql​
Expected end-user impact: All SCCM affected services will be unavailable during the window​
Description of change: OIT will be migrating OIT’s System Center Configuration Manager​ implementation to a new version on a new system
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When: 6:00AM – 6:15AM
Affected services: Mailboxes on Office 365​​
Affected systems: N/A
Expected end-user impact: No end-user impact is expected​
Description of change: OIT will be enabling litigation hold (archiving) for users with mailboxes on Office 365​
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When: 6:00AM – 7:00AM
Affected services:  Exchange on-prem, Exchange 365​

Affected systems: exchangeca01, exchange 365​

Expected end-user impact: No end-user impact is expected​

Description of change: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users

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When: 6:00AM – 6:15AM
Affected services: Office 365 for health users​
Affected systems: N/A
Expected end-user impact: No end-user impact is expected​​
Description of change: OIT will be reassigning licenses for health users on Office 365 since the functionality included with E3 and Exchange Plan 2 licenses are now available in Education Plus licenses​

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[RESOLVED]DHCP on Boca campus is currently unavailable

DHCP on Boca campus is now available and we apologize for any inconvenience.

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We are currently experiencing an issue with DHCP on the Boca campus. You may experience intermittent issues accessing the network.

We we are working to resolve this issue as soon as possible and will keep you posted.

Office of Information Technology

Posted in Network and Telecom, Systems

[Completed] Blackboard Maintenance, Thursday Feb 25 from 3:00 AM to 5:00 AM

Blackboard maintenance has completed and all blackboard services are operational.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. February 25 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/25/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Update and restart of Linux servers
When: 3:00AM to 6:00AM
Affected services: Password sync, account creation and claiming
Affected systems: boc22ora07 (OIMP), boc22ora03 (MSOP, IDMP), boc22oimp1, boc22oimp2, boc22oimwebp1, boc22oimwebp2
Description of maintenance: Due to a critical patch that needs to be installed on all Linux systems, we will need to restart the production OIM and IDM database and application servers
User impact: Passwords will not synchronize during this time so we recommend not changing your password until after the maintenance window is done.

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Update and restart of MyFAU
When: 3:00AM to 6:00AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: OIT will restart the database servers for MyFAU due to new patches being installed.
User impact: Users will not be able to access MyFAU during this time.
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Update and restart of Linux servers
When: 3:00AM to 6:00AM
Affected services: Banner: Selfservice and INB
Affected systems: bannerprd, sctcache[1-8], sctforms[1-2]
Description of maintenance: Due to a critical patch that needs to be installed on all Linux systems, we will need to restart the production banner database and application servers
User impact: No access to banner

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Posted in Banner and Admin Systems, Systems, Uncategorized

[Resolved] Temporary disruption of DNS services

OIT will be restarting all DNS systems at 12:00PM. The system restarts will be staggered to minimize impact to computers on the FAU network. Please note you may experience slowed response times when contacting other systems over the network or internet as a result of DNS request time-outs. We expect all DNS systems to return fully to service by 12:30PM.

Thank you

Systems

Posted in Systems

Blackboard eGrades Down

It is currently under investigation.

 

Posted in Educational Technologies, Systems