COMPLETED: Echo360 System Maintenance

Echo360 has successfully upgraded to 5.4, SP7.

ESS is accessible for users and viewership of Echo360 presentations is fully functional.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[Completed]Blackboard Maintenance

Blackboard maintenance has completed and all blackboard services are operational.

Posted in Educational Technologies, Systems

Help Desk Ticketing System Offline Saturday, Aug 1 between 7:00AM to 11:AM

Our help desk ticketing system will be unavailable on Saturday, Aug 1 between 7:00AM to 11:0AM due to an upgrade. During this time you will not be able to submit any help desk tickets.

OIT

Posted in Systems, Uncategorized

[Resolved] Oracle Identity Manager (OIM) Maintenance

All OIM services should be up and running.

Posted in Systems

Oracle Identity Manager (OIM) Maintenance

Data is still being moved. Services should be accessible within the hour.

OIM maintenance is running longer than expected. No ETA at this point, will update status shortly.

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When: 3:00AM – 4:00AM
Affected services: accounts.fau.edu (Oracle Identity Manager (OIM))
Affected systems: boc22ora07, boc22oimp1, boc22oimp2
Description of maintenance: Moving storage for OIM production database (OIMP) to another aggregate in NetApp SAN.
User impact: Users will not be able to reset their passwords or claim accounts during this time.

Posted in Systems

OIT Systems Maintenance, Thurs. July 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/30/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 6:00AM – 6:30AM
Affected services: VIP document management system (Scanned Student and/or Faculty Records)
Affected systems: vip.fau.edu
Description of maintenance: OIT will upgrade the authentication server for the VIP Document Management System to comply with security requirements.
User impact: Momentary interruption of use of the vip document management system

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Posted in Systems

OIT Systems Maintenance, Thurs. July 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/23/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:00AM – 5:45AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT will be updating the LiveText Building Block for Blackboard to fix an issue preventing instructors from linking their Blackboard courses with LiveText
User impact: We do not expect any downtime unless we need to restart, though a restart should not be necessary. If a restart is necessary the servers can be restarted individually so Blackboard would still not be down.

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When: 6:00AM – 6:15AM
Affected services: https://assessment.fau.edu & https://devassessment.fau.edu
Affected systems: ieadata & boc22mssqlfau
Description of maintenance: OIT will be moving some of IEA’s databases to a new system.
User impact: The following sites will be unavailable during the window:
https://assessment.fau.edu
https://devassessment.fau.edu

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Posted in Educational Technologies, Systems

Undergraduate Admissions Application Upgraded

The Office of Undergraduate Admissions has request several changes be applied to the undergraduate admissions application at apply.fau.edu.

The admissions application will be offline from 9:00 pm Friday July 17, 2015 – midnight Friday July 17, 2015 during these upgrades.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. July 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/16/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Financial Aid Workday Integration
When: 3:00AM – 7:00AM
Affected services: There is no anticipated user/service impact.
Affected systems: BANNER Production (FAUP)
Description of maintenance: Install Federal college work study Workday intergration process.
User impact: There is no anticipated user/service impact.

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WebFOCUS 8.1.04 Upgrade
When: 3:00AM – 7:00AM
Affected services: WebFOCUS and Leap Ahead
Affected systems: ibiweb4.fau.edu & BOC22ORA01.fau.edu
Description of maintenance: Upgrade WebFOCUS to version 8.1.04
User impact: WebFOCUS and Leap Ahead will be unavailable during the upgrade.

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LuminisSync Single MessageQueue
When: 5:45AM – 6:00AM
Affected services: OUD, LuminisSync, Luminis, Waveset, Active Directory, Oracle Identity Manager, Chessboard, CAS services.
Affected systems: boc22oudp01, boc22oudp02, mcsource.fau.edu
Description of maintenance: All OUD to LuminisSync events will now go to oud.action queue instead of being split between oud.action and oud.highpriority ActiveMQ queues.
User impact: None, some accounts were not being created in Luminis. This should correct that problem.

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IEA database migration
When: 6:00AM – 6:15AM
Affected services: http://iea.fau.edu/AssessmentDbase/ & http://iea.fau.edu/AssessmentDbase1314/
Affected systems: ieadata
Description of maintenance: OIT will be moving some of IEA’s databases to a new system.
User impact: The following sites will be unavailable during the window:
http://iea.fau.edu/AssessmentDbase/
http://iea.fau.edu/AssessmentDbase1314/

Posted in Banner and Admin Systems, Systems

[RESOLVED] Password Resets currently not working

********* The issue with password resets have been resolved *******

We are currently not able to reset passwords at this time. We are working to resolve the issue and apologize for the inconvenience this may cause.

OIT

Posted in Systems