The Single Sign On system will be upgrade Friday June 19, 2015 3am to 5am. During this time users may not be able to access services such as Banner Self Service, Network Registration Blackboard, Owl Applications, and the Help Desk.
Single Sign On Updates Friday June 19, 2015 3am – 5am
[resolved] OS deployment with SCCM is currently unavailable
After this morning’s SCCM update, OS deployment has stopped functioning. We are working to resolve the issue.
Thank you for your patience,
Systems
Posted in Systems
OIT Systems Maintenance, Thurs. June 11 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/11/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM to 6:00AM
Affected services: OS deployment from boc22cmsccm01 – Reporting/patching/application push from boc22cmsccm01
Affected systems: boc22cmsccm01, boc22cmsccmsql
Description of maintenance: OIT will be installing a service pack for System Center Configuration Manager
User impact: This update will not affect the general campus community. For technical staff, the OS deployment/reporting/patching/application push will be unavailable during the window
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Posted in Systems
[RESOLVED] Helpdesk Ticketing System Slowness
We are currently experiencing slowness with our online helpdesk system (helpdesk.fau.edu). The vendor is working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Systems
OIT Systems Maintenance, Thurs. June 4 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/04/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00 AM – 4:00 AM
Affected services: CAS and Shibboleth
Affected systems: cas1.fau.edu, cas2.fau.edu
Expected end-user impact: No end-user impact is expected
Description of change: OIT is applying an update to single-sign on to resolve empty student id number and login errors that were reported over the last two weeks.
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When: 3:00 AM – 7:00 AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Expected end-user impact: No end-user impact is expected
Description of change: OIT created new function to calculate period budget group that will be applied.
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When: 6:00 AM – 6:05 AM
Affected services: All systems in BOC OU
Affected systems: All systems in BOC OU
Expected end-user impact: No end-user impact is expected
Description of change: OIT will enable remote desktop on computers it manages in order for User Services to better support those systems.
[COMPLETED] OIT network maintenance on May 25th from 12:01 am – 6:00 am
The network maintenance scheduled for this morning has been completed. All network services are expected to be working normally at this time.
Posted in Network and Telecom, Systems
[Completed]Blackboard Maintenance
Blackboard maintenance has completed and all blackboard services are operational.
Posted in Educational Technologies, Systems
OIT Systems Maintenance, Thurs. May 21 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/21/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Identity Management Password Sync
When: 3:00AM to 7:00AM
Affected services: Single-Sign On (SSO), Oracle Identity Manager, Waveset Identity Manager
Affected systems: Single-Sign On (SSO), Oracle Identity Manager, Waveset Identity Manager
Description of maintenance: We will be installing a tool to synchronize passwords from the existing identity management system to the new identity management system.
User impact: None, there is no downtime with this change
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Decommission old DNS/WINS servers
When: 3:00AM – 3:15AM
Affected services: DNS on ecswins01 and ecswins02
Affected systems: ecswins01, ecswins02
Description of maintenance: OIT will be stopping the DNS services on ecswins01 and ecswins02
User impact: No end-user impact is expected
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Posted in Systems
[RESOLVED] Single Sign On Issues
Users may not be able to login to Outlook.fau.edu, Cobweb2.fau.edu, iOS, Android, Lync/Skype for Business and other Microsoft hosted services. We are investigating the problem and will update this post regularly.
OIT Systems Maintenance, Thurs. May 7 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/07/2015 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Blackboard Upgrade
When: 12:01AM – 7:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT is upgrading Blackboard to the latest version.
User impact: Blackboard will be unavailable between the hours of 12:00 AM and 7:00 AM
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PGP Encryption software update
When: 12:01AM – 1:00AM
Affected services: PGP Encryption
Affected systems: bocsec.fau.edu
Description of maintenance: OIT is installing a new version of PGP software (3.3.2mp8) server side
User impact: PGP users may be prompted to update your software to the latest version upon login.
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Update Financial Aid attendance update for Summer 2015
When: 3:00AM – 7:00AM
Affected services: N/A
Affected systems: Banner Financial Aid
Description of maintenance: OIT is updating two procedures to update Financial Aid attendance for Summer 2015.
User impact: No end-user impact is expected
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Blackboard CAS (Single Sign On) Upgrade
When: 3:00AM – 5:00AM
Affected services: CAS – Single Sign On
Affected systems: cas1 and cas2
Description of maintenance: We are adding a custom login page for Blackboard
User impact: The availability of Single Sign On intermittent during the upgrade. Users will be presented with a new Blackboard login page when accessing Blackboard.
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OIT SQL Cluster Edition Upgrade
When: 3:00AM – 6:00AM
Affected services: All databases running on the boc22mssqloit SQL cluster:
master, tempdb, model, msdb, TechFee, VPAS, orinoco_base, orinoco_directory, orinoco_esig, orinoco_flow, orinoco_hr, ThirdPartyAlert, xenapp, Medicine, FAIRV3, survey_test, survey_prod, essdata_test, GRAS,SOFTLIC, vcenter_vcdb, vcenter_umdb, ReportServer, ReportServerTempDB, editor_test, editor_prod, vcenter2_umdb, vcenter2_vcdb, echoapi_prod, echoapi_test, view_composer, view_events, AVsystemconfigs, SSISDB, pmo, Clearwire, inauguration, collegeexpo_test, Papercut, ReportServerMBAM, ReportServerMBAMTempDB, MBAM Compliance Status, MBAM Recovery and Hardware, FacStaffAlert, InternationalServices, Papercut_old, Transients, ParatureArchive
Affected systems: boc22mssql21 and boc22mssql22
Description of maintenance: OIT is upgrading the edition of the OIT SQL cluster from Standard to Enterprise
User impact: Applications connecting to these databases may become unresponsive.
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Remove Library printers from Boc22pcprt01 and delete associated PaperCut queues.
When: 4:00AM – 7:00AM
Affected services: PaperCut.
Affected systems: Boc22pcprt01, Boc22pcapp01, Boc22pcapp02
Description of maintenance: The printers were moved to a dedicated Library print server and the old ones paused on Boc22pcprt01. Library staff has confirmed that everything is working fine, so the old printers will be removed from Boc22pcprt01 and PaperCut.
User impact: No end-user impact is expected
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High Performance Computing (HPC) – Slurm Upgrade & BLCR software install
When: 6:00AM – 6:30AM
Affected services: High perfomance computing – Koko
Affected systems: Koko
Description of maintenance: OIT is upgrading the Slurm packages and installation of BLCR software on Koko
User impact: No end-user impact is expected
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