Recent changes to VPN and email access

Due to the latest number of phishing attacks from compromised accounts, we have blocked access to the internal SMTP server (smtp.fau.edu) from remote systems that connect via VPN until further notice. VPN users should continue to use Outlook Web Access, Outlook or MyFAU from remote systems. For those using non-Outlook email clients but still connect to Exchange, please refer to the information located here for detailed settings regarding IMAP, POP and authenticated SMTP.

Thank you,
OIT

Posted in Banner and Admin Systems, Network and Telecom, Systems

COMPLETED – Wireless upgrades 02-13-2013

Wireless network upgrades on Boca Raton campus for 02-13-2013 completed

Posted in Educational Technologies, Systems

Completed – Wireless upgrades on the Boca Raton campus 2-11-2013

The wireless network upgrades on the Boca Raton campus scheduled for Monday, February 11, 2013 have been completed. Thank you

Posted in Educational Technologies, Systems

Exchange/Talisma issues

We are currently experiencing a connectivity issue with multiple systems in a specific rack. Affected by these issues are:

exchangemb0[2-3], taldb01, hvboc0[1-5]

Additionally, exchangemb01 is unable to contact it’s disks

Exchange services are up and running at NWRDC

VM guests on hvboc0[1-5] appear to be up, but host management is unavailable

Talisma may be unavailable

We are working to identify and resolve these issues as soon as possible

Thank you,

Systems

Posted in Systems

Banner maintenance Thursday morning

Banner production (FAUP) maintenance including Banner XE installations, the Database Extension Utility, module updates and patches is scheduled for this Thursday (2/7/2013) morning from 3:00am to 7:00am. The following production systems will be unavailable during this time: Banner (INB & SSB), AppWorx & ePrint.

Posted in Banner and Admin Systems, Systems

[Complete] Exchange maintenance

Exchange maintenance has been completed and all Exchange services are operational. If you experience any issues please report them to the help desk.

Thank you,

Systems

Posted in Systems

Parature (Online Ticketing System) Maintenance, Fri, Jan 11 at 11:00 PM

On Friday, January 11, 2013 at 11:00 PM EST, Parature will be performing an upgrade to their caching service. They leverage this service to cache all active user sessions.  There will be two noticeable side effects of this maintenance:

  • All users will be automatically logged out of the Service Desk and Portal. We expect this only to occur once and you will be able to log back in immediately.
  • There will be an outage to Parature Chat, which is estimated to last 10 minutes.

 

Posted in Systems

[Resolved] IbiWeb, Bits, WebFocus, and ReportCaster Offline

IbiWeb, Bits, WebFocus, and ReportCaster are now online.

Posted in Systems

IbiWeb, Bits, WebFocus, and ReportCaster Offline

IbiWeb, Bits, WebFocus, and ReportCaster are currently offline. We are working to correct the issue and will update this notification when the problem is resolved.

 

Posted in Banner and Admin Systems, Systems

Resolved Network Outage Davie Campus

Network connectivity to the Davie Campus has been restored.

Posted in Systems