3:45pm – UPDATE: DHCP services have been restored.
DHCP is currently unavailable. No new DHCP leases will be provided at this time.
We are working to resolve the issue.
OIT
RESOLVED – DHCP is unavailable
[completed] OIT file server (fauandi1, fauandi2) unavailable
UPDATE – OIT file server (fauandi1, fauandi2) is currently available
All file shares on fauandi1 and fauandi2, including user home directories (M: drives) and departmental share drives, will be unavailable while we preform emergency maintenance on the system. We expect the services to be unavailable for approximately 24 to 48 hours.
We apologize for the inconvenience.
Thank you,
Systems
Posted in Systems
OIT Systems Maintenance, Thursday, May 16 from 3:00 AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/16/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
When: 6:00-6:30AM
Affected services: Blackboard, Ibiweb, Filelocker
Description of maintenance: A new virtual switch will be put in place to provide high availability on the storage network for virtual systems.
User impact: The following services will be unavailable for a short period of time:
Blackboard
Ibiweb
Filelocker
When: 5:00 – 6:00 AM
Affected Systems: events.fau.edu(fauweb5,fauappsrv2,sql05vs)
Description of Maintenance: EMS, VirtualEMS, and Master Calendar IIS sites, databases, and connectors will be patched and upgraded to their latest versions.
User Impact: Users sessions will be interrupted and they will need to login again.
System Center Updates Modifications:
Description of maintenance: Force systems who may have missed previous defined maintenance windows to install Windows Updates (XP, Vista, 7, and 8) with a deadline. Devices will begin enforcing this policy May 16th at 7 AM after the OIT defined maintenance window.
User impact: Users who have consistently had their systems off during previous OIT maintenance windows may experience temporary reductions in system speed while updates are being installed. Users will receive a message box about restarting their systems. This will continue every month as Microsoft issues updates.
[Completed] Network upgrades to cause service outages in building 22 on Friday, May 10 2013, between 3:00 am and 6:00 am
On Friday, May 10 2013, between 3:00 am and 6:00 am, the Networking team will replace a core copper switch in the FAU data center. This upgrade will cause an interruption to the network and telephone systems on the FAU Boca Raton campus.
OIT Systems Maintenance, Thursday May 9 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/09/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
The following services will be unavailable during the maintenance window: Exchange, Blackboard, MyFAU, Video Conference
When: 12:00 AM – 7:30 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: The goal of this upgrade is to install the latest Blackboard service pack. This includes several security improvements as well as the addition of new features and enhancements to blackboard.
User impact: Blackboard will be unavailable during the upgrade.
When: 3:00 AM – 6:30AM
Affected services: Exchange Email
Affected systems: Exchange
Description of maintenance: The Exchange servers will be moved to a new location and linked to a new network switch. Windows updates will also be applied to all Exchange servers.
User impact: The Exchange service is highly available, however users may experience brief interruptions in service from Outlook, OWA, IMAP/POP and ActiveSync clients during the window.
When: 4:30 AM – 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: We are going to perform a periodic maintenance of My FAU.
User impact: MyFAU will be unavailable during this time. All services that rely on MyFAU’s ldap server for authentication will be down.
When: 4:30 AM – 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: Middleware will be enabling a new feature on MyFAU to export course content (files/photos) so that they may be imported into an instructor’s blackboard course. MyFAU’s tomcat server will be restarted which will make it inaccessible between the hours of 5-6 AM.
User impact: MyFAU will be unavailable between the hours of 5-6 AM.
When: 6:00 AM – 7:00 AM
Affected services: FAUVisitor (WiFi)
Affected systems: FAUVisitor (WiFi)
Description of maintenance: Enable the beta FAUVisitor Wireless Network on the Boca Raton Campus.
User impact: After FAUVisitor has been enabled, visitors on the Boca campus can now log on to a wireless network on campus without having to request a courtesy account.
When: 8:00 AM – 12:00 PM
Affected services: Video Conference
Affected systems: Video Conference servers/databases
Description of maintenance: The Cisco videoconference infrastructure system is being updated to the latest software versions.
User impact: End-user impact will be minimized at this time, because there are no classes in session and no videoconferences scheduled in this time frame. Specific areas have been contacted and are aware of the downtime.
When: 3:00 – 3:30 AM
Affected Services: None Expected
Affected Systems: BigIP
Description of Maintenance: A new uplink (trunk mode) will be activated on the BigIPs in order to introduce new vlans to it.
User Impact: None expected
When: 3:30 AM – 4:00 AM
Affected Services: None Expected
Affected Systems: BigIP
Description of Maintenance: An updated digicert wildcard SSL key will be installed on the BigIP to replace the current wildcard that is going to expire on June 16, 2013.
User Impact: None expected
When: 4:00 – 4:15 AM
Affected Services: None Expected
Affected Systems: BigIP
Description of Maintenance: It has been determined by the vendor that we may have a faulty power supply on our standby BigIP unit. We will power down the standby unit, swap the power supply, and start it back up.
User Impact: None expected
When: 3:00 – 6:30 AM
Affected Systems: Xitracs, idm4p, madcat1p, shoutcast, spwfe2, talapp01, talapp02
Groups Involved: Systems
Description of Maintenance: These systems are being migrated to different host hardware
User Impact: The following services will be unavailable for approximately for 30 to 60 minutes during the window:
Xitracs website
Talisma
Owl Radio shoutcast stream
eGrades and bbGoogle
IDM (password synchronizations)
When: 4:00 AM – 6:00 AM
Affected Services: ieadata.fau.edu
Affected Systems: ieadata.fau.edu (IEA Data Server)
Description of Maintenance: Increase memory allocated to the IEADATA virtual machine from 4GB to 8GB.
User Impact: The IEADATA server will be unavailable. Attempts to access any of the reporting features or shared volumes will not function.
Resolved – Network outage in building 31D Continuing Education Hall
The network outage in building 31D has been resolved.
Thank you
Posted in Systems
Network outage in building 31D Continuing Education Hall
There is currently a network outage in building 31D (Continuing Education Hall) on the Boca Raton Campus. We are working to resolve the problem
Thank you.
Posted in Systems
OIT Systems Maintenance, Thurs. March 21, from 3:00 AM to 7:00 AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/21/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
When: 3:00 – 7:00 AM
Affected services: Events Management 9.0.0/9.0.1 upgrades, Position Control 8.8.0.2 patch, HR/Payroll 8.8.1.9 & 8.8.1.10 patches
Affected systems: Banner FAUP
Description of maintenance: The above mentioned Banner modules will be installed to the specified version in production FAUP.
User impact: There will be no user downtime.
When: 3:00 – 6:00 AM
Affected Systems: bba3, bba6, bba4, bbm1, cuttlefish, dhcpboc1, frevvo1, mad-development, sacs, ldapboc1, ieadata
Groups Involved: Systems
Description of Maintenance: These virtual machines will be migrated from hvbocclust02 to boc22hvclust02
User Impact: The following systems will be unavailable for approximately for 30 to 60 minutes during the window bba3, bba6, bba4, bbm1, cuttlefish, dhcpboc1, frevvo1, mad-development, sacs, ldapboc1, ieadata
When: 5:00 – 6:00 AM
Affected Services: OwlApps
Affected Systems: none
Groups Involved: Middleware
Description of Maintenance: We will be enabling two features in FAU’s Google Applications environment (Owl Apps). The first is additional functionality in Google+, and the second Google Applications rapid release which provides FAU students access to Googles latest features as they are released.
User Impact: Our Google Applications environment will be more in sync with the public versions of Gmail, Google Drive, Google Calendar, etc.
When: 3:00 – 6:00 AM
Affected Services: Lists.fau.edu
Affected Systems: Lists.fau.edu
Groups Involved: Middleware
Description of Maintenance: We will be replacing the boca list server with a clone of the server running at northwest. This maintenance must occur because the existing server cannot be updated and packaged software cannot be installed due to a corruption of the RPM databases.
User Impact: The list servers will be offline during this maintenance we will return them to service around 5:30 am. Users will not be able to send or receive messages from any address on the @lists.fau.edu domain. Users will also be using a cleaned up style for the application.
When: 5:30am to 6:00am
Affected Services: Email
Description of Maintenance:
The current alias file generation process will be altered so that those with mail forwarding addresses to ad.fau.edu or my.fau.edu will be directly reflected in the aliases. Mail for most people with gmail or owa_access roles will now exit the virus scanners and go directly to exchange or gmail instead of unnecessarily flowing into MyFAU’s mail server (mcmail) and then getting forwarded from there.
User Impact: None
Posted in Network and Telecom, Systems
Network Maintenence Bldg 8W Student Health Services
Network maintenance in Bldg 8W completed for today.
Starting Monday 3/18 Networking Department will be upgrading the network equipment in building 8W the Student Health Services building. The work will be done from 5:00am to 7:00am daily until all interface ports have been moved to the new equipment. All work will be completed by Friday 3/22. This does not affect the PCI network.
Posted in Systems
OIT Systems Maintenance, Thursday, March 14 from 3:00 AM to 7:00 AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/14/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
When: 3:00 am to 7:00 am
Affected services: Travel & Expense Management
Affected systems: Banner FAUP – Travel & Expense Management module
Description of maintenance: The following updates will be installed in Banner production: Travel & Expense Management 8.5.0/8.6.0 upgrades + patches
User impact: Users will not be able to log into the Travel & Expense module.
Posted in Systems