TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available.
OIT
[RESOLVED]Canvas Integration Service Interruptions
Canvas is fully functional.
Several Canvas functions are currently experiencing issues. Users may experience errors accessing several parts of the Canvas LMS and its integrations (e.g., Mediasite, Lucid, Follett, etc.). Instructure is investigating to restore functionality as soon as possible. Updates will be provided on this post. For more info, visit Instructure’s status page.
[Resolved] Forms service outage
The University forms service experienced a temporary outage this morning. The service has been restored and is operating normally. If you encountered an error, please retry submitting your form or logging back into the system.
Posted in Uncategorized
[RESOLVED] Microsoft Copilot Service Issues
Update 10/30/2025 @ 1:30 am: The issue with Microsoft Copilot has been resolved.
Users may experience difficulties accessing Microsoft Copilot Chat, particularly when using a web browser. Microsoft has confirmed this is a widespread issue affecting many users. We will provide additional updates as soon as they become available.
[RESOLVED] AWS Outage Affecting Canvas
Due to an ongoing incident with Amazon Web Services, users may experience error messages when trying to access Canvas.
Update: Canvas is reporting the site is now operational following today’s AWS outage. Thank you for your patience as services were restored. If you continue to experience any issues, please contact the OIT Help Desk.
Tagged with: systems, wordpress
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Uncategorized
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Uncategorized
[Resolved] Microsoft Services Disruption
The issues with Microsoft services have been resolved.
Posted in Uncategorized
Issue signing into Office Apps on Windows Computers
We have identified an issue with Duo Authentication when signing into Office Apps on Windows computers. After Duo, the application just hangs and you are unable to activate Office. We are currently investigating.
OIT
Microsoft Entra MFA / Microsoft Authenticator replacing Duo
Starting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications.
What’s Happening:
- Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU Services.
- After enrolling, Entra MFA will be activated for all Microsoft apps (Outlook, Teams, Office 365, etc.). Duo will remain for non-Microsoft logins until we fully transition in the next few months.
What You Need to Know:
- You can choose from:
- Microsoft Authenticator app (recommended)
- Hardware token (e.g., YubiKey)
- SMS text message
- Additional options coming soon
For setup instructions, visit:
Thank you for your cooperation as we enhance account security across the university.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday and Thursday, 9/17/2025 – 9/18/2025 from 9:00 PM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Owlforms update
OIT will be performing upgrades for Owlforms on Thursday Sept 18th from 8am to 9am.
Scheduled Time: Thursday, September 18, 2025 at 08:00 AM to 09:00 AM
Impacted Services: Owlforms
End User Impact: Staff
Cisco Voice Cluster Upgrade
The Cisco voice cluster will be upgraded over the following two weeks.
Scheduled Time: Wednesday, September 17, 2025 at 09:00 PM to 11:00 PM
Impacted Services: Cisco phones
End User Impact: Users will be unable to use their Cisco phones at certain points during the upgrade.
[RESOLVED]Cisco Finesse Call Centers Unavailable
Cisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible.
We apologize for the inconvenience.
OIT