Banner Admin – Performance Issues Pending – 04/10/26

04/10/2026 – 10:28AM:

We implemented more changes to assist with the performance issues with Admin. Saturday we will be making some other setting changes as well that were suggested by Ellucian. Yesterday and today the performance seems to be a lot better. We will continue to monitor the application.

04/09/2026 – 2:26PM:

We restarted Banner Admin at 12:00PM today to clear out some errors. We are still working with Ellucian and monitoring the performance of Banner Admin. We believe to have identified an issue with performance problems during the morning times and hoping the system starts performing normally again.

04/09/2026 – 9:28AM:

Yesterday there was improvement with the Banner Admin service. We believe to have identified one integration that might be causing issues in the early morning, and we will be reviewing to ensure it is rescheduled. We are still working with users to review any timeouts and performance issues, especially when saving information. We are actively working with Ellucian at this moment.

04/08/2026 – 9:23AM:

Within the last few days we have been experiencing issues with Banner Admin. Users have reported being on different forms and the application may be locking up, the loading icon spins, and other symptoms. We are actively working on the issues, but the root cause is still unclear. If you are experiencing issues, please submit a Help Desk ticket and provide a screenshot of any error messages you are encountering.

Posted in Uncategorized

Cisco Phone Outage [Resolved]

Telecom resolved.

Posted in Uncategorized

[RESOLVED] owlONE personal agents not working

Update: Personal owlONE agents may fail to run due to a recent model change. To resolve this, users will need to update each or their personal agent Model Type to “Assistant” and Model to “gpt‑4.1.”

Step‑by‑step instructions are available here:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=161146

Updated 3/31/2026 3:15pm

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We are currently experiencing an issue affecting owlONE personal AI agents. Our team is actively investigating and working with our vendor to restore service as quickly as possible. Thank you for your patience.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

Google and Transcripts login service (osso.fau.edu) currently unavailable

We are currently investigating reports of errors upon logging into the Transcripts portal or Google workspace.

OIT

Posted in Educational Technologies, Systems, Uncategorized

Forms service restored.

The Forms service at forms.fau.edu is back online and providing normal operation. Please try to submit your form(s) again.

Posted in Uncategorized

Forms system currently unavailable

University forms system at forms.fau.edu is currently experiencing technical difficulties. The problem is being addressed and will be updated once the service is back online. If you are attempting to fill out a form, please come back later and attempt the submission again.

Posted in Uncategorized

Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM

We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.

During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.

Authentication for existing accounts should not be affected and will continue to function as usual.

We will update you as soon as all services are fully restored.

Thank you for your patience and cooperation.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Snaplogic, Systems, Uncategorized, Workday

[Resolved] ANDI drives experiencing intermittent failure

After maintenance this morning, we have received reports of andi shared drives being unavailable. We are currently investigating.

OIT

Posted in Systems, Uncategorized, Video Conferencing

[RESOLVED] Issues with Single-Sign On Test (SSOT)

Update: The issue with SSOT has been resolved and services have been restored to full functionality.

We have identified a possible issue with Single-Sign On TEST (SSOT). We are actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause.

Posted in Uncategorized, Workday

Transcripts Requests not operational

Update 01/26/26 20:24: We have identified the potential problem with all our transcript request services, and are working on resolving it. We appreciate your patience as we work through the problem.

Original Post: Our online transcript request service is currently not operational. We are currently working at solving the problem. We will provide more information as we investigate. Students will not be able to request a paper transcript, nor submit an electronic transcript request.

Posted in Uncategorized