Zoom has seen increased error reports while joining meetings/webinars on the US east coast and is investigating
[RESOLVED] TouchNet Systems Maintenance, Friday, March 26th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, March 26th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Posted in Uncategorized
[RESOLVED] – Help desk system – Service interruption
**UPDATE**
This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.
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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.
We will update this post as more information becomes available.
OIT
Service outages reported for Microsoft 365
Microsoft is currently experiencing issues with their Azure and Office 365 services. Teams calls/meetings may fail amongst other things. Microsoft is working to resolve the issue
Thank you
Systems
Posted in Uncategorized
[Resolved] Mediasite Channels and Catalogs unavailable
Access to Mediasite Channels and Catalogs has been restored.
Posted in Uncategorized
Mediasite Catalogs unavailable
Currently Mediasite catalogs and channels may not be available. Direct presentation links appear to be working. OIT and the vendor are working to remedy this issue.
Posted in Uncategorized
[Resolved] WebEx recordings unavailable
Cisco has completed it extended maintenance and recordings in WebEx are available again.
Posted in Uncategorized
[Resolved] FAU experiencing internet issues
UPDATE: The issue has been resolved and users should be able to connect without issues now.
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FAU is currently experiencing internet problems that may make it hard or slow to connect to systems and sites. It is being investigated and will post an update when we have more information.
RESOLVED – TutorTrac Unavailable
**UPDATE – RESOLVED**
TutorTrac has been restored to full service. All related systems and applications should be functioning as usual.
OIT
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We’re currently investigating reports of a service interruption with TutorTrac.
We apologize for any inconvenience and will post another update as soon as we learn more.
OIT
Posted in Uncategorized
Possible intermittent authentication issues affecting Office365 and VPN
**UPDATE – Friday, Feb 19 **
We are still experiencing intermittent authentication issues with applications connected to the Microsoft authentication servers. This impacts services such as Office365 email and VPN.
OIT is working on resolving this issue and we will update this post when more information becomes available.
OIT
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Some applications which depend on specific Microsoft authentication servers at Boca may experience issues.
The systems group is working to remediate Boca domain controller issues related to this morning’s maintenance. We expect them to be in service shortly
Thank you
Systems