Currently Mediasite catalogs and channels may not be available. Direct presentation links appear to be working. OIT and the vendor are working to remedy this issue.
[Resolved] WebEx recordings unavailable
Cisco has completed it extended maintenance and recordings in WebEx are available again.
Posted in Uncategorized
[Resolved] FAU experiencing internet issues
UPDATE: The issue has been resolved and users should be able to connect without issues now.
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FAU is currently experiencing internet problems that may make it hard or slow to connect to systems and sites. It is being investigated and will post an update when we have more information.
RESOLVED – TutorTrac Unavailable
**UPDATE – RESOLVED**
TutorTrac has been restored to full service. All related systems and applications should be functioning as usual.
OIT
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We’re currently investigating reports of a service interruption with TutorTrac.
We apologize for any inconvenience and will post another update as soon as we learn more.
OIT
Posted in Uncategorized
Possible intermittent authentication issues affecting Office365 and VPN
**UPDATE – Friday, Feb 19 **
We are still experiencing intermittent authentication issues with applications connected to the Microsoft authentication servers. This impacts services such as Office365 email and VPN.
OIT is working on resolving this issue and we will update this post when more information becomes available.
OIT
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Some applications which depend on specific Microsoft authentication servers at Boca may experience issues.
The systems group is working to remediate Boca domain controller issues related to this morning’s maintenance. We expect them to be in service shortly
Thank you
Systems
OIT Systems Maintenance, Thurs. Feb 4 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/04/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single Sign-on Maintenance
Description of change: OIT will make changes needed to fix a filter.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.
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Voice Mail Server Maintenance
Description of change: OIT will be upgrading the software on the voicemail servers.
Downtime window start: 2/4/2021 9:00 PM
Downtime window end: 2/5/2021 12:00 AM
Affected services: Voice Mail and Voice Directory
Expected End-user impact: During this time, there will be approximately 1-2 minutes where callers will be unable to leave a voicemail or access the voice directory.
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Frevvo Production Server Update
Description of change: OIT will update Frevvo Forms Server to the newest version.
Downtime window start: 2/4/2021 5:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: Frevvo forms server, Admission Application Forms, COVID Attestation Form
Expected End-user impact: During this time, University forms will be offline. Users should be directed to try to submit again after the maintenance window.
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Server Upgrade
Description of change: OIT will be upgrading the operating system on 2 of its authentication servers.
Downtime window start: 2/4/2021 3:00 AM
Downtime window end: 2/4/2021 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, authentication to AD may be delayed. There might be intermittent authentication issues on the Jupiter campus.
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OnBase transcript solution: Eprint replacement
Description of change: OIT will implement an OnBase transcript solution to replace Eprint EDI transcripts
Downtime window start: 2/4/2021 12:00 AM
Downtime window end: 2/4/2021 12:00 AM
Affected services: OnBase
Expected End-user impact: During this time, no end-user impact is expected. This is a new solution in OnBase
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User Manager Maintenance
Description of change: OIT will be adding a new view/process to User Manager to control the manual deprovisioning of Health email accounts from Workday.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: User Manager – Used by Help Desk and admin staff
Expected End-user impact: During this time, no end-user impact is expected.
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[RESOLVED] MYFAU currently unavailable
MYFAU is now back up and accessible.
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MYFAU currently unavailable. Issue is being investigated and will provide more information soon.
In the meantime, to access the most common links please use:
- Student Email: http://mymail.fau.edu
- Employee Email: http://outlook.fau.edu
- FAU Self-Service: https://bannersso.fau.edu/ssomanager/c/SSB
[Resolved] AT&T Outage affecting phone service
Our service provider AT&T is currently experiencing a widespread outage which is affecting phone and internet service. On campus phones, as well as AT&T cell phones may be affected. They are working to resolve and we will update as we receive additional information.
OIT
Posted in Network and Telecom, Uncategorized
[RESOLVED]Google Gmail disruption
Update from Google:
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The problem with Gmail has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.
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We have recieved multiple reports of being unable to email gmail users. Google status does show they are currently experiencing a disruption with their gmail services.
We will continue to monitor and update as we receive additional information.
OIT
Posted in Email, Uncategorized
Google Apps- including Owl Mail unavailable
Google Apps are currently experiencing an outage. Student Owl Mail email, YouTube, Google Drive, and other google services may not be available or you may not be able to login. We will update as google provides additional information.
OIT