Good afternoon, due to a cooling failure the Research Computing Clusters (koko-login.fau.edu) have been shutdown. They will return to service once we get the OK from Facilities.
Networking Issues
The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.
Computing Cluster nodes down
Several compute nodes have failed and we are investigating the cause and looking for a fix.
[RESOLVED] Help Desk Ticketing System Unavailable
** UPDATE**
The help desk ticketing system is back online.
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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.
OIT
Owl Done and possibly other FAU services unavailable
At this time we have identified that Owl Done is unavailable. We are currently investigating the cause and will update the status as we learn more. Other FAU services may also be affected.
We apologize for any inconvenience.
OIT
Intermittent access issues to shared folders (andi shares)
We are experiencing some intermittent access issues to shares on fauandi1. Various services that depend on these shares may also be affected. We are
working to resolve the issue as soon as possible.
Posted in Systems, Uncategorized
[RESOLVED] Several FAU applications/services unavailable
UPDATE: At this time all services have been restored.
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We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:
Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone
We are working to resolve the issue as soon as possible.
OIT
[Resolved] Duo Two-Factor Authentication delays and failures
4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.
4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.
This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.
Starfish relationships and Managed relationships files down (no access to calandar, students, flags, etc.)
Resolved
Posted in Banner and Admin Systems, Uncategorized
OIT Systems Maintenance, Thurs. April 2 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/02/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Configuration Change
Description of change: OIT will be changing the domain several servers are joined to.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: NetApp services primarily used by the systems team. A development server used by the IEA team.
Expected End-user impact: During this time, services hosted on these systems will be unavailable.
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WebFocus Server Maintenance
Description of change: OIT will be applying the Webfocus upgrade 8.2.06
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: WebFOCUS/Leap Ahead Production environment.
Expected End-user impact: During this time, services that listed above will be unavailable at times.
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Server Upgrade
Description of change: OIT will be upgrading software on one of its servers.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Azure AD and Active Directory synchronization
Expected End-user impact: During this time, new users and and user change syncs between Azure AD and On-Prem AD will be delayed while a full sync is done after the connector is upgraded. In previous upgrades the full sync is completed around noon of the same day.
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Clockwork Maintenance
Description of change: OIT will be performing on the Clockwork system.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is anticipated.
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