Due to a problem with the Parking servers site https://parking.fau.edu is not accessible. We are working to resolve is issue and expect it to return to service in the next hour or two.
Possible Duo Authentication delays or timeouts
At this time we have identified an issue with accessing our Duo Administration site and there may be delays or timeouts with other Duo authentications, such as push notifications and SMS authentications.
Please see the status provided by Duo:
We are currently investigating an issue with authentication delays, timeouts, and issues loading the Duo Authentication Prompt iframe on multiple deployments. We are working to correct the issue as soon as possible.
We will update this status once more information is available.
OIT
Posted in Systems, Uncategorized
Automation of Parchment Transcripts Import into OnBase
This automation will allow the system to routinely pick up Undergraduate Parchment transcripts and import them into OnBase. Once the transcript is in OnBase, it will undergo a matching process and update the respective checklist item in the SAAADMS, BANNER applicant record.
Posted in Uncategorized
OIT Systems Maintenance, Thurs. Aug 8 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/06/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*************************************************************************************
Server Maintenance
Description of change: OIT will be moving a virtual server to new hardware.
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 6:00 AM
Affected services: Jira and Confluence (jira.fau.edu and kb.fau.edu)
Expected End-user impact: During this time, services listed will be unavailable. Users may also lose their work if it was entered after the clone was created.
*************************************************************************************
Restrict SharePoint/OneDrive shareable links expiration
Description of change: OIT will be restricting SharePoint/OneDrive shareable links to a 30 day validity
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 3:05 AM
Affected services: SharePoint, Onedrive
Expected End-user impact: During this time, there is no end-user impact. After the change, users will only be allowed to make a shareable link for OneDrive/SharePoint with a validity of up to 30 days
*************************************************************************************
Enable endpoint encryption on OIT managed devices
Description of change: OIT will be enabling Bitlocker on OIT managed clients
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 3:05 AM
Affected services: Client devices
Expected End-user impact: During this time, no end-user impact is expected.
*************************************************************************************
Software Update (OnBase)
Description of change: OIT is updating the program used for accessing the Onbase Document Management System
Downtime window start: 8/6/2020 6:00 AM
Downtime window end: 8/6/2020 7:00 AM
Affected services: OnBase Document Management System
Expected End-user impact: During this time, no end-user impact is expected
*************************************************************************************
Posted in Uncategorized
Food Service Credit Card Issues on the Boca Raton campus
We are experiencing issues with credit card transactions at some food service locations on the Boca Raton campus. We are currently working to diagnose and correct the issue.
Posted in Uncategorized
Research Computing Equipment
Good afternoon, due to a cooling failure the Research Computing Clusters (koko-login.fau.edu) have been shutdown. They will return to service once we get the OK from Facilities.
Networking Issues
The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.
Computing Cluster nodes down
Several compute nodes have failed and we are investigating the cause and looking for a fix.
[RESOLVED] Help Desk Ticketing System Unavailable
** UPDATE**
The help desk ticketing system is back online.
***********************************************
The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.
OIT
Owl Done and possibly other FAU services unavailable
At this time we have identified that Owl Done is unavailable. We are currently investigating the cause and will update the status as we learn more. Other FAU services may also be affected.
We apologize for any inconvenience.
OIT