On Tuesday and Wednesday, June 13 and 14, 2017, between 5:00 am and 6:00 am, OIT will perform maintenance on the wireless network in the student residence areas. This upgrade will cause an interruption to the fau, fauwpa2, and fauguest wireless networks in the student residence halls. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/25/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Upgrade NetApp cluster ONTAP to 8.3.2P9
When: 4:00AM – 7:00AM
Affected services: Not applicable
Affected systems: Not applicable
Description of maintenance: Upgrade NetApp Data ONTAP from 8.3.2P2 Cluster-Mode to 8.3.2P9 Cluster-Mode. The Cluster Update wizard fails over a node to its partner and then performs the upgrade and then fails the node back. The cluster is upgraded non-disruptively by performing what they call a rolling upgrade
User impact: There may be a slight pause when a user accesses his/her data if it’s during a period when the Cluster Update wizard is failing a node over or back.
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Adding additional Resources for OIM (Oracle Identity Manager)
When: 5:00AM – 6:00AM
Affected services: Account claiming and password resets – https://accounts.fau.edu
Affected systems: boc22oimp1, boc22oimp2
Description of maintenance: OIT will be adding more resources to process user accounts.
User impact: Users will not be able to claim new accounts or change passwords while systems are restarted. Approximately 15 minutes
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Around 1:45pm today we experienced network and Internet connectivity issues. At this time connectivity has been restored and all services should be operational. We will continue to monitor the network to prevent any future issues.
We apologize for the inconvenience this may have caused.
OIT
Issue has been resolved.
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Some users may experience an error trying to log into blackboard. We are currently investigating and working to resolve as soon as possible.
We apologize for the inconvenience.
OIT
FAUGuest SMS verification currently unavailable. We are working to resolve the issue as soon as possible.
We apologize for any inconvenience.
OIT
***** Update – 8:40pm *****
The issue with SMS has been resolved and should be working for all carriers at this time.
You are now able to opt-in for SMS verification during account activation.
SMS verification for FAUguest wireless is also available again.
We apologize for the inconvenience this may have caused during the outage.
Thank you.
OIT
********** End of update ***************
We are currently experiencing an issue with the SMS verification for AT&T, Sprint, and possibly other phone carriers.
During account activation, please opt out of this section to continue with activating your account. FAUGuest SMS verification is also unavailable.
We have contacted the vendor for support.
We apologize for the inconvenience.
OIT
****UPDATE****
The issue with SharePoint has been resolved.
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Sharepoint is currently unavailable. We are currently investigating and working to resolve as soon as possible.
We apologize for any inconvenience.
OIT
Duo Security provided the following status regarding their service:
| New Incident Status: Identified |
| We have confirmed that the network connectivity issues that one of our infrastructure provides is experiencing is causing a degradation of Duo services on some deployments. We are actively working to minimize and remove the impact to customers on affected deployments. |
We will follow the status and update when available. The status is also available here: https://status.duo.com/
OIT
If you received an email that appears to come from President John Kelly with subject line “Important announcement from President John Kelly” do not open and please delete this email immediately. This is a phishing email.
If you already opened the attached document contact the OIT Help Desk at 561.297.3999 for further assistance.
Sporadic networking issues may cause brief connectivity issues. We are aware of the issue and working to resolve as soon as possible.
We apologize for any inconvenience.
OIT