The Koko Research Computing Cluster experienced a failure this morning and is currently offline. Team members are investigating the problem and we will update this post when more information is available.
[RESOLVED]Password change/reset delays
Status: 6/21/17 6:45PM
The password change/reset delays have been resolved and are back to functioning as normal.
We appreciate your patience and support.
OIT
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Status: 6/21/17 5:30PM
Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.
We appreciate your patience.
OIT
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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT
Network Maintenance Friday June 23
On Friday, June 23, 2017, between 12:01 am and 3:00 am, OIT will be performing Network maintenance affecting portions of the Boca Datacenter. No end-user impact is expected.
Posted in Uncategorized
[Resolved] Mediasite Playback
The error with Mediasite video playback has been resolved. OIT will continue to monitor the situation.
Posted in Uncategorized
Mediasite video playback
Some Mediasite videos are not playing back and return the error:
Some media for this presentation failed to download. Reloading the presentation may resolve the problem.
OIT is aware of the issue and is working with the vendor towards a resolution.
Posted in Uncategorized
[RESOLVED] SMS Verification for account activation and password resets is currently unavailable
SMS verification functionality has been restored for account activation and password resets.
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SMS Verification for account activation and password resets is currently unavailable.
If activating your account, please opt out of the SMS feature to get through activation then go back to set the number when the SMS feature is functional.
We are working to resolve the issue as soon as possible and apologize for any inconvenience.
OIT
Posted in Systems, Uncategorized
Wi-Fi upgrades in the student residence areas
On Tuesday and Wednesday, June 13 and 14, 2017, between 5:00 am and 6:00 am, OIT will perform maintenance on the wireless network in the student residence areas. This upgrade will cause an interruption to the fau, fauwpa2, and fauguest wireless networks in the student residence halls. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
Posted in Network and Telecom, Uncategorized
OIT Systems Maintenance, Thurs. May 25 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/25/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Upgrade NetApp cluster ONTAP to 8.3.2P9
When: 4:00AM – 7:00AM
Affected services: Not applicable
Affected systems: Not applicable
Description of maintenance: Upgrade NetApp Data ONTAP from 8.3.2P2 Cluster-Mode to 8.3.2P9 Cluster-Mode. The Cluster Update wizard fails over a node to its partner and then performs the upgrade and then fails the node back. The cluster is upgraded non-disruptively by performing what they call a rolling upgrade
User impact: There may be a slight pause when a user accesses his/her data if it’s during a period when the Cluster Update wizard is failing a node over or back.
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Adding additional Resources for OIM (Oracle Identity Manager)
When: 5:00AM – 6:00AM
Affected services: Account claiming and password resets – https://accounts.fau.edu
Affected systems: boc22oimp1, boc22oimp2
Description of maintenance: OIT will be adding more resources to process user accounts.
User impact: Users will not be able to claim new accounts or change passwords while systems are restarted. Approximately 15 minutes
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Posted in Systems, Uncategorized
Network Connectivity Restored
Around 1:45pm today we experienced network and Internet connectivity issues. At this time connectivity has been restored and all services should be operational. We will continue to monitor the network to prevent any future issues.
We apologize for the inconvenience this may have caused.
OIT
Posted in Network and Telecom, Uncategorized
[RESOLVED] Intermittent blackboard login error
Issue has been resolved.
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Some users may experience an error trying to log into blackboard. We are currently investigating and working to resolve as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Educational Technologies, Uncategorized