Some users may experience an issue when trying to log into certain services such as workday and teamdynamix. We are currently investigating and will update the status as soon as possible.
We apologize for any inconvenience.
OIT
[RESOLVED]Currently experiencing password synchronization issues
We are currently experiencing an issue with password changes synchronizing and are further investigating. Please hold off from changing your password at this time.
We apologize for any inconvenience.
OIT
Posted in Uncategorized
[RESOLVED]Helpdesk ticketing system currently unavailable
TeamDynamix helpdesk ticketing system is currently unavailable. We have contacted the vendor and will update as soon as possible.
We apologize for any inconvenience.
Posted in Uncategorized
RESOLVED: Echo360 Service Restart — Media Upload Issue
The issue which was preventing Echo360 lecture captures and external media uploads from processing and publishing has been resolved.
[UPDATE] Network connectivity issues primarily affecting wireless
** UPDATE – 2:23pm **
We have stabilized the network and all services should be functioning as normal at this time. We will be doing emergency maintenance at midnight in which there may be intermittent loss of network connectivity. We appreciate your patience and apologize for any inconvenience.
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We are currently experiencing network connectivity issues. This is mainly affecting wireless connections on all campuses. OIT is working to resolve the issues as soon as possible.
We apologize for any inconvenience this may cause.
OIT
[COMPLETED] – TouchNet Systems – Maintenance Notification – Wed. March 16 from 3:00AM to 7:00AM
*****UPDATE*****
TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.
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TouchNet will be performing routine server maintenance from 3:00 a.m. to 7:00 a.m. on Wednesday 3/16/2016.
All student payment services and marketplace sites will be unavailable during this time.
Resolved – MyFau unavailable
We are experiencing some technical difficulties with the myfau portal. Currently working on the problem. We apologize for the inconvenience.
Telephone system emergency upgrade
Starting Monday, March 7, through Wednesday, March 9, 2016 between the hours of 9:00 pm and 6:00 am, the Communications Infrastructure team will begin upgrading the VoIP telephones at all campus locations. During this time the phones will require a fifteen-minute reboot after receiving the upgrade. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance. Thank you
Posted in Network and Telecom, Uncategorized
[RESOLVED] Network Outage – All services and campuses affected
All network and services have been restored. A software bug on the University core router caused the extended outage.
We apologize for the impact this extended outage has caused.
OIT
[Resolved] DHCP temporarily unavailable
At approximately 12:45pm we experienced an issue with DHCP and some users may have experienced a network outage at that time. Service was quickly restored by 1:00pm.
We apologize for any inconvenience this may have caused.
OIT
Posted in Uncategorized