ALERT – Google Phishing Email

Please be advised that a Phishing email has been identified.

The subject line of this message is Emergency Email! and the message states: “To Avoid Closure Of Your Email, Click Or Copy This Link:[google drive link]” –  Please DO NOT click this message as it is not sent from OIT or FAU and by clicking the link your account will become compromised.

Google has suspended any user who has clicked the link.  To enable your account, you must reset your Owlapps password. We recommend that you reset both your Owlapps and FAUNet ID passwords to avoid any future issues.

If you need assistance, please contact the OIT Help Desk at 561.297.3999

 

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED]Intermittent Single Sign on errors

Some users may experience an issue when trying to log into certain services such as workday and teamdynamix. We are currently investigating and will update the status as soon as possible.

We apologize for any inconvenience.

OIT

Posted in Systems, Uncategorized, Workday

[RESOLVED]Currently experiencing password synchronization issues

We are currently experiencing an issue with password changes synchronizing and are further investigating. Please hold off from changing your password at this time.

We apologize for any inconvenience.

OIT

Posted in Uncategorized

[RESOLVED]Helpdesk ticketing system currently unavailable

TeamDynamix helpdesk ticketing system is currently unavailable. We have contacted the vendor and will update as soon as possible.

 

We apologize for any inconvenience.

 

 

Posted in Uncategorized

RESOLVED: Echo360 Service Restart — Media Upload Issue

The issue which was preventing Echo360 lecture captures and external media uploads from processing and publishing has been resolved.

 

 

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized

[UPDATE] Network connectivity issues primarily affecting wireless

** UPDATE – 2:23pm **

We have stabilized the network and all services should be functioning as normal at this time. We will be doing emergency maintenance at midnight in which there may be intermittent loss of network connectivity. We appreciate your patience and apologize for any inconvenience.

 

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We are currently experiencing network connectivity issues. This is mainly affecting wireless connections on all campuses. OIT is working to resolve the issues as soon as possible.

We apologize for any inconvenience this may cause.

OIT

Posted in Network and Telecom, Systems, Uncategorized

[COMPLETED] – TouchNet Systems – Maintenance Notification – Wed. March 16 from 3:00AM to 7:00AM

*****UPDATE*****

TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.

 

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TouchNet will be performing routine server maintenance from 3:00 a.m. to 7:00 a.m. on Wednesday 3/16/2016.

All student payment services and marketplace sites will be unavailable during this time.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

Resolved – MyFau unavailable

We are experiencing some technical difficulties with the myfau portal.  Currently working on the problem.   We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

Telephone system emergency upgrade

Starting Monday, March 7, through Wednesday, March 9, 2016 between the hours of 9:00 pm and 6:00 am, the Communications Infrastructure team will begin upgrading the VoIP telephones at all campus locations. During this time the phones will require a fifteen-minute reboot after receiving the upgrade. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance. Thank you

Posted in Network and Telecom, Uncategorized

[RESOLVED] Network Outage – All services and campuses affected

 All network and services have been restored.  A software bug on the University core router caused the extended outage.
We apologize for the impact this extended outage has caused.
OIT
Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday