OIT Systems Maintenance, Thurs. May 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/28/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Financial Aid disbursement for 2015-16
When: 3:00AM – 7:00AM
Affected services: No impact on services
Affected systems: Banner Production (FAUP)
Description of maintenance: OIT will update Financial Aid disbursement chains and programs
User impact: No anticipated impact on user

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Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Blackboard log in error

The Office of Information Technology is investigating reports that a small number of users are receiving an error message when logging into Blackboard. If you receive a message referencing shibsp:ListenerException please submit a Helpdesk ticket at https://helpdesk.fau.edu/

We are working to locate the cause of the problem and will update this post regularly.

Posted in Educational Technologies, Uncategorized

[RESOLVED] Blackboard Authentication Error

We are working to locate the cause of the problem and will update this post regularly.

Posted in Educational Technologies, Uncategorized

OIT Systems Maintenance, Thurs. May 7 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/07/2015 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Blackboard Upgrade
When: 12:01AM – 7:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT is upgrading Blackboard to the latest version.
User impact: Blackboard will be unavailable between the hours of 12:00 AM and 7:00 AM

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PGP Encryption software update
When: 12:01AM – 1:00AM
Affected services: PGP Encryption
Affected systems: bocsec.fau.edu
Description of maintenance: OIT is installing a new version of PGP software (3.3.2mp8) server side
User impact: PGP users may be prompted to update your software to the latest version upon login.

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Update Financial Aid attendance update for Summer 2015
When: 3:00AM – 7:00AM
Affected services: N/A
Affected systems: Banner Financial Aid
Description of maintenance: OIT is updating two procedures to update Financial Aid attendance for Summer 2015.
User impact: No end-user impact is expected

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Blackboard CAS (Single Sign On) Upgrade
When: 3:00AM – 5:00AM
Affected services: CAS – Single Sign On
Affected systems: cas1 and cas2
Description of maintenance: We are adding a custom login page for Blackboard
User impact: The availability of Single Sign On intermittent during the upgrade. Users will be presented with a new Blackboard login page when accessing Blackboard.

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OIT SQL Cluster Edition Upgrade
When: 3:00AM – 6:00AM
Affected services: All databases running on the boc22mssqloit SQL cluster:
master, tempdb, model, msdb, TechFee, VPAS, orinoco_base, orinoco_directory, orinoco_esig, orinoco_flow, orinoco_hr, ThirdPartyAlert, xenapp, Medicine, FAIRV3, survey_test, survey_prod, essdata_test, GRAS,SOFTLIC, vcenter_vcdb, vcenter_umdb, ReportServer, ReportServerTempDB, editor_test, editor_prod, vcenter2_umdb, vcenter2_vcdb, echoapi_prod, echoapi_test, view_composer, view_events, AVsystemconfigs, SSISDB, pmo, Clearwire, inauguration, collegeexpo_test, Papercut, ReportServerMBAM, ReportServerMBAMTempDB, MBAM Compliance Status, MBAM Recovery and Hardware, FacStaffAlert, InternationalServices, Papercut_old, Transients, ParatureArchive
Affected systems: boc22mssql21 and boc22mssql22
Description of maintenance: OIT is upgrading the edition of the OIT SQL cluster from Standard to Enterprise
User impact: Applications connecting to these databases may become unresponsive.

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Remove Library printers from Boc22pcprt01 and delete associated PaperCut queues.
When: 4:00AM – 7:00AM
Affected services: PaperCut.
Affected systems: Boc22pcprt01, Boc22pcapp01, Boc22pcapp02
Description of maintenance: The printers were moved to a dedicated Library print server and the old ones paused on Boc22pcprt01. Library staff has confirmed that everything is working fine, so the old printers will be removed from Boc22pcprt01 and PaperCut.
User impact: No end-user impact is expected

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High Performance Computing (HPC) – Slurm Upgrade & BLCR software install
When: 6:00AM – 6:30AM
Affected services: High perfomance computing – Koko
Affected systems: Koko
Description of maintenance: OIT is upgrading the Slurm packages and installation of BLCR software on Koko
User impact: No end-user impact is expected

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Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/30/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Phone Billing system upgrade (Verasmart)
When: 12:00AM – 3:00AM
Affected services: Phone billing
Affected systems: boc22comm1
Description of maintenance: Upgrading phone billing software (Verasmart) from version 10.5.1_sp4 (build 189.13.4) to version 10.6_sp5
User impact: During upgrade users will not be able to view their billing information

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Change email routing for @hboi.fau.edu
When: 6:00AM – 6:15AM
Affected services: Email send to users @hboi.fau.edu
Affected systems: ns1
Description of maintenance: HBOI will be transfering authority of their @hboi.fau.edu domain for email purposes to the FAU email system.
User impact: Email sent to users @hboi.fau.edu will go to those user’s FAU Exchange accounts

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Move the DPM and Crash Plan servers to the new backup rack
When: 4:00AM – 6:00AM
Affected services: Microsoft Data Protection Manager and Crash Plan user backups
Affected systems: boc22dpmus and boc22cp
Description of maintenance: The Servers and storage will be moved between racks in the datacenter
User impact: Backups will be unavailable during the move

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Migrate file server used by Tech Runway
When: 3:00AM – 4:00AM
Affected services: The \\busace01\fss fileshare
Affected systems: busace01 & bocana02
Description of maintenance: OIT will be migrating the file share used by Tech Runway
User impact: The FSS fileshare will be unavailable during the migration. The share path will be changed to \\fauandi1.fau.edu\fss

Posted in Email, Network and Telecom, Systems, Uncategorized

FileLocker intermittently unavailable

FileLocker may be intermittently unavailable. We are looking to resolve the issue as soon as possible.

Posted in Systems, Uncategorized

[RESOLVED] Password Changes are not working correctly

** The issue has been resolved. Please contact the Help Desk if you continue having issues. **

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Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/09/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Upgrade Identity Manager to Google Applications Connection
When: 3:00AM to 6:00AM
Affected services: Identity Manager, Google Applications
Affected systems: idm1, idm2, idm4p
Description of maintenance: OIT will be upgrading the connection between Google Applications and Identity Manager
User impact: User accounts and password synchronizations will be delayed during the maintenance window.

Posted in Systems, Uncategorized

[RESOLVED] MyFAU Currently Unavailable

Posted in Uncategorized

[COMPLETED] FAU’s Online Payment System (TouchNet) – Unavailable Friday, April 3 from 6:00am to 10:00am

FAU’s Online payment systems (TouchNet) will be unavailable on Friday, April 3 from 6:00am until 10:00am.

***All Electronic Payments and Refunds will be disabled during this time ***

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized