OIT Systems System Patches, Thurs. Jan 28 from 12:00AM to 7:00AM

The Office of Information Technology will be performing critical systems maintenance on Thursday, 01/28/2015 from 12:00 AM to 7:00 AM during the OIT maintenance window. This maintenance will require that numerous servers be rebooted and may result in longer then usual service disruptions.

The following services may experience periods of downtime between 3am and 7am. Directory Services (LDAP), Single Sign-on, Blackboard, FileLocker, Banner Self Service, Internet Native Banner (INB), DNS, Identity Manager, and the High Performance Computing Clusters.

Please note: Many systems such as Blackboard, Single Sign-on and Banner will remain online, however, users may experience reduced functionality during this maintenance period.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

Resolved – Help Desk site (Team Dynamix) is intermittently unavailable

Update @ 1:20pm – The vendor has correct this issue and there has been no further disruption.

 

We are working with the vendor to resolve this issue as soon as possible.

We apologize for inconvenience.

Posted in Uncategorized

RESOLVED: Blackboard Assignment Tool

The Assignment Tool issue in Blackboard has been resolved. Instructors with affected student submissions should have received an email today (12/2/14) with the names of students, assignments, and courses that were affected. This email also contains instructions on how to clear the attempts so students may resubmit.

If you have any questions, please submit a ticket to helpdesk.fau.edu

Posted in Uncategorized

VIP Document management system is not functioning properly

** update:  Users can now see other document classes now via a workaround, but the problem has not been fully resolved yet.

 

Users are currently unable to view any student records except for the ones in the FERPA document class.   Systems is aware and is currently attempting to work with the vendor on the problem.   ETA not available at this time.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs., Nov. 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/20/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM
Description of maintenance: UCS firmware upgrade. OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
User impact: No end-user impact is expected
Affected services: No services are impacted by this maintenance
Affected systems: boc22hv[01-14], boc22esxi[01-06], ieadata, as5, bba4, ecswins01, bba3, jira, boc22adfs, boc22mssqldev1, duo, bba8, idm4p, boc22cm102srv4, boc22cm102srv10, bbredis1, ibiweb, dhcpboc1, appadmin, labcam3, bba7, printonline, idm2, eprint2, boc22reports1, boc22mssql21, fauappsrv2, ieaweb, ldapboc1, boc22spapp1, remotecon, lintalon1, XenZDC2, XenAPP-Office, coeweb, boc22nasmvi, issdev, boc22dirsync, sacs, frevvo1, cas1, ecswins02, lintalon0, comvmsql01, ls-snap, shoutcast, FileLocker1, bbm1, labcam4, boc22mssql22, exchangeca03, ls-osd, ls-matlab, bba6, boc22mssql11, labcam5, bba9, taldev02, cosweb1, boc22vcenter1, migrate365, freeze, talonx2, acsmem04, as4, bba10, boc22spwfe1, gitlab, ugapp3, yakko, labcam2, frevvot, fauwebdev, lists, acsmem01,
bba1, comvmweb01, aptitudesrv, PapercutOffice, acsmem02, XenAPP00, comvmadi01, bba11, hpc, cuttlefish, bba2, dnsboc1, boc22pcprt01dev, XenLIC, madcat1p, filelocker2, Brian Test 1, mcclient, pinky, ugapp1, boc22adfsp, boc22pcapp01, XenSF1, boc22cm102srv1, XenSF2, controller, bba5, ugapp4, XenZDC1, jobs.finaid,
ugapp5, boc22mssql12, boc22pcapp02dev, boc22barr, r25-webservice, iss, boc22aptven, boc22cm102srv9, XenAPP01, visualsvn, boc22cm102vrt101mrtg, piwik1, boc22pcapp01dev, ugapp2, XenAPP02, labcam1

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When: 5:00AM – 6:00AM
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact:The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: controller.fau.edu

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When: 8:00AM – 9:00AM
Description of maintenance: ​Upgrade disk and shelf firmware in NetApp filers bocana01 and bocana02. It is all done while the systems are up and running. No downtime is required. I would like to do it during the day next week.
User impact: No end-user impact is expected
Affected services:  None
Affected systems: NetApp filers bocana01 and bocana02

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Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

[RESOLVED] Password Synchronization Issues

We are currently experiencing an issue with password not synchronizing to all FAU services/systems after being reset.  We are working to resolve this issue as soon as possible.

Please do not reset your password until this issue has been resolved.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

Echo360 Service Restart

Echo360 will be intermittently unavailable from 6:30 am – 7:00 am.
The Echo360 service needs to be restarted to eliminate  tapestry cache corruption within ESS.    During the downtime, users will be unable to access ESS,   the EchoCenter Portal,  view Echo recordings,  or publish any captures from the Personal Capture application.

Posted in Educational Technologies, Email, Systems, Uncategorized

OmniUpdate currently unavailable [RESOLVED]

We are currently experiencing an “Account in Lockdown” error message in OU Campus  so all sites are temporarily unavailable.

The vendor is aware of the issue and is working to resolve it.

We will update this post as soon as we have more information.

UPDATE: The vendor informed us that this outage was due to some preliminary maintenance for preparing the OU Campus platform to be upgraded to v10.

UPDATE: This issue has been officially resolved; all OmniUpdate services have been restored.

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Posted in Uncategorized

[resolved] Blackboard unavailable

All Blackboard systems are back online and available for use.  We thank you for being patient while we resolved this matter.

Posted in Educational Technologies, Systems, Uncategorized

[update.1] Blackboard unavailable

OIT has traced the problem related to tonight’s Blackboard problem to the database which supports the Blackboard environment.  As a result, it degraded the performance and caused the application to become unavailable.  Full service is expected to be restored by 9:30pm.

Posted in Educational Technologies, Systems, Uncategorized