We are currently experiencing an issue with password not synchronizing to all FAU services/systems after being reset. We are working to resolve this issue as soon as possible.
Please do not reset your password until this issue has been resolved.
We apologize for the inconvenience this may cause.
OIT
Echo360 will be intermittently unavailable from 6:30 am – 7:00 am.
The Echo360 service needs to be restarted to eliminate tapestry cache corruption within ESS. During the downtime, users will be unable to access ESS, the EchoCenter Portal, view Echo recordings, or publish any captures from the Personal Capture application.
We are currently experiencing an “Account in Lockdown” error message in OU Campus so all sites are temporarily unavailable.
The vendor is aware of the issue and is working to resolve it.
We will update this post as soon as we have more information.
UPDATE: The vendor informed us that this outage was due to some preliminary maintenance for preparing the OU Campus platform to be upgraded to v10.
UPDATE: This issue has been officially resolved; all OmniUpdate services have been restored.
All Blackboard systems are back online and available for use. We thank you for being patient while we resolved this matter.
OIT has traced the problem related to tonight’s Blackboard problem to the database which supports the Blackboard environment. As a result, it degraded the performance and caused the application to become unavailable. Full service is expected to be restored by 9:30pm.
**Resolved** 10:21am
The redirect and SSO is working now.
**End update**
**Update** 9:02am
The redirect is now working as intended; however, we are now experiencing an issue with single-sign on (SSO) for the help desk system. We are working on resolving the problem as soon as possible.
**End update**
We are working on resolving the issue of the redirect to the new help desk system. If you need technical assistance, please call 561.297.3999 OIT Sent from my iPhone
The maintenance to the single sign on system has been completed users will now be able to login to FAMIS using SSO.
Issue message from the vendor: OmniUpdate and our OU Campus servers are currently being hit with a DDOS attack. We are working with our ISP to resolve this as soon as possible.
Solution message from vendor: Access to OU Campus servers has been restored. We are waiting on a report from our ISP on the specifics of the outage that occurred with our ISP from 7:30AM this morning until 9:15AM (PST).
Final Update from vendor ISP:
The migration of fauandi1/fauandi2 has been completed. All network shares (including home directories) should now be operational. If you experience any issues accessing your mapped network drives please try logging off of your computer and then back on.
Thank you!
Systems
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/07/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Network Connectivity between FAU and the internet
When: 2:00 AM to 5:00 AM
Affected services: Network Connectivity between FAU and the internet
Affected systems: FAU core firewalls
Description of change: Network Maintenance will be performed Thursday August 7th and Saturday August 9th from 2:00 until 5:00 a.m. During this time, there may be an interruption of network service lasting 15 minutes
Expected end-user impact: Users may experience a short period of time where they are unable to access the internet from FAU, or access some of FAU’s services from the internet.
Network Upgrade on SeaTech Campus
When: 6:00 AM to 7:00 AM
Affected services: Network and telephone services utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.
Affected systems: Network and telephone systems utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.
Description of change: The goal of this change is to enable new network functionality for FAU on the Seatech campus.
Expected end-user impact: End users utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.
Blackboard Changes
When: 4:00 AM to 6:00 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of change: OIT will be changing the way the content folder is mounted on the blackboard app servers.
Expected end-user impact: Blackboard will be unavailable from 4:00 AM to 6:00 AM.
Ironport Email Servers
When: 6:00 AM to 6:45 AM
Affected services: None
Affected systems: Ironport email servers
Description of change: OIT will install a security patch on the Ironport mail servers.
Expected end-user impact: None